madigian army hospital patient portal

by Ms. Margaretta O'Hara 9 min read

MHS GENESIS - Your Health Electronic Record - TRICARE

3 hours ago The official website for Madigan Army Medical Center Located on Joint Base Lewis-McChord, Madigan Army Medical Center comprises a network of Army medical facilities located in Washington and California that serve more than 100,000 active duty service members, their families and retirees. Since its opening in 1944 as a temporary hospital for war wounded, … >> Go To The Portal


What is the MHS Genesis patient portal?

The MHS GENESIS Patient Portal puts you in control of your health care. It gives you secure access to your electronic medical record 24/7, and allows you to reach out to your Madigan health care team when and where it’s convenient for you.

How do I access the patient portal?

Once there, click “Patient Portal” in the top right-hand corner of the homepage. You’ll be directed to the correct portal, either TOL or MHS GENESIS. Last Updated 7/27/2021

How do I contact the Military Health System about patient safety?

If you have questions, please contact the Patient Administration office at your military medical treatment facility or a beneficiary counseling and assistance coordinator There are many factors the Military Health System tracks related to Patient Safety. Additional measures will be added here as they are made available.

How do I access MHS Genesis?

To access the MHS GENESIS Patient Portal:Go to the MHS GENESIS Patient Portal. Goes to the Patient Portal.Log in using your DS Logon.

What is MHS Genesis patient portal?

MHS GENESIS Patient PortalThe MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team. The new patient portal is launching at sites as MHS GENESIS deploys, replacing the TRICARE Online Secure Patient Portal.

Is there an app for MHS Genesis?

The patient portal, though mobile friendly for iOS and Android, does not yet have an app to accompany it.

What replaced Tricare online?

the MHS GENESIS Patient PortalMHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility. If you had a current TRICARE Online account, it was migrated to MHS GENESIS on January 22.

How do I access my Army medical records?

You can request your military records in any of these ways:Mail or fax a Request Pertaining to Military Records (Standard Form SF 180) to the National Personnel Records Center (NPRC). ... Write a letter to the NPRC. ... Visit the NPRC in person.Contact your state or county Veterans agency.Hire an independent researcher.

How do I create a Genesis account?

Here's what to do. Visit mygenesis.iqhealth.com/self-enroll to sign up. You will receive an invitation within 24 hours at the email you provided. Accept your invitation and complete the form for patient portal access.

Who uses MHS Genesis?

With these waves, six more Military Treatment Facility Commands deployed MHS GENESIS including Brooke Army Medical Center, Naval Air Station Corpus Christi, Dyess Air Force Base, Goodfellow AFB, Lackland AFB and Laughlin AFB.

Is MHS Genesis Cerner?

The health IT deployment brought the MHS GENESIS Cerner EHR platform to an additional 19,000 clinicians across 100 locations in Texas. January 27, 2022 - The Leidos Partnership for Defense Health (LPDH) has successfully completed its largest deployment to date of the Department of Defense (DoD) MHS GENESIS Cerner EHR.

Who created MHS Genesis?

The Leidos Partnership for Defense HealthThe Leidos Partnership for Defense Health (LPDH) developed MHS GENESIS, the Military Health System's new electronic health record, and has been providing program management and technical expertise to the Program Executive Office Defense Healthcare Management Systems (PEO DHMS) since 2015.

Does TRICARE patient portal have an app?

You can download it from the app store on your iPhone or Android device.

Can you log into TRICARE online without CAC?

To log in you'll need a: Common Access Card (CAC), DFAS (MyPay) Account, or. DoD Self-Service Logon (DS Logon) Premium (Level 2) account.

How do I create a TRICARE online account?

Go to www.tricareonline.com and click “Log In”. Click “Manage” on the Login page. myPay credentials. If you do not have DS Logon credentials, click “Register” and follow the steps provided.

By Phone - Call The Puget Sound Military Appointment Center

To schedule an appointment by phone, call the Puget Sound Military Appointment Center at 800-404-4506 to schedule an appointment with your provider. Madigan is expanding the availability of virtual appointments.

Virtual Health Appointments Via Adobe Connect

You may have the option to have an interactive appointment with select providers on your computer or smartphone. To participate in virtual health visits via Adobe Connect, check with your clinic or provider to see if this option is available for your appointment needs.

Online - Request Appointments in the MHS GENESIS Patient Portal

Reach out to your Madigan health care team by sending a Secure Message anytime it’s convenient for you from your computer, tablet or smartphone via the MHS GENESIS Patient Portal by visiting https://patientportal.mhsgenesis.health.mil Aren’t signed up for the Patient Portal? Visit our MHS GENESIS Patient Portal page to learn more information about registration and use..

Directions

Patient Advocates are located off the East Corridor of the 2nd floor of the Medical Mall in the Patient Assistance Center.

About

Madigan's Patient Advocates are the liaison between patients and staff. We promote teamwork to resolve the concerns of patients and their families and ensure the optimal delivery of health care.

Contact

You may call a Patient Advocate at (253) 968-1145, Option 4. We do our best to return messages the same day. When that isn’t possible, you can usually expect to hear back from us within 24 business hours.

Don't throw away your chance to make Madigan better

Patients are our top priority at Madigan and we want to ensure that we provide you with a positive patient experience. Patient feedback has allowed us to update waiting rooms, add more staff members, extend hours in certain parts of the hospital and so much more!

How far away from a primary care clinic is Madigan?

If you live more than 30 minutes away, but less than 100 miles from a Madigan primary care clinic, you also have the option of enrollment to Madigan. Please contact Health Net Federal Services at (844) 866-9378 to enroll to a Madigan primary care clinic.

What is the number to call for a prescription in Madigan?

You'll need to have your prescription number ready when calling (253) 968-2999.

How to contact MHS nurse?

Call MHS Nurse Advice line for help 24 hours a day, seven days a week. (800) TRICARE (874-2273), Option 1.

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.

Disclaimer

One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.

Patient Safety

There are many factors the Military Health System tracks related to Patient Safety. Additional measures will be added here as they are made available.

Quality of Care

There are many factors the Military Health System tracks related to Quality of Care. For your convenience we have categorized these in the below sections: