lourdes health system patient portal

How do I access the Lourdes patient portal?

The Lourdes Patient Portal is accessible on the HealtheLife App. Download from the App Store for use on your iPhone or Android. If you have any problems with the Lourdes Patient Portal or if you have questions about your account, support is available any time by calling 1-877-621-8014.

How do I contact patient portal support?

If you have any technical problems with the Patient Portal or questions about your account, support is available any time by calling (877) 621-8014. What if I want to use a health information app to access my health record? We now offer the ability for you to securely connect some of the health management apps you may use to your health record.

Can I access my child’s information on the patient portal?

Yes, parents or guardians of children up to age 13 can access their children’s medical information on the Ascension Lourdes Patient Portal. Once the child turns 13 years of age their portal account will be disconnected and you will receive an e-mail notification.

How to register for Ascension Lourdes?

Option 1: You can enroll in the Ascension Lourdes Patient Portal by talking to your Ascension Lourdes Provider’s office staff or the Hospital’s Registration Department staff, in person. You will receive your e-mailed invitation to join the portal from our staff. To complete your registration, an e-mail invitation with a secure, unique link will be sent to you. When you click the link, confirm your name, enter the 4 digit number you requested of our staff when they sent the email, date of birth and ZIP code. Next, choose a username and password. You will then be asked to answer security questions in case you ever forget your password.

What is the phone number for Ascension Lourdes?

If you believe any data is wrong, please call Ascension Lourdes Health Information Management at 607-798-5970 or the provider who ordered your test or entered the information in your chart.

Where is my MRN on my discharge?

The MRN is located on your discharge paperwork. There are step by step directions with screen shots located on the FAQ web page.

Quality and Safety

See our list of initiatives in which we participate to ensure that we provide quality healthcare services.

Pediatric COVID-19 Vaccine FAQs

We've compiled a list of common questions regarding the pediatric (ages 5-11) COVID-19 vaccine.

How to contact Lourdes patient portal?

If you have any problems with the Lourdes Patient Portal or if you have questions about your account, support is available any time by calling 1-877-621-8014. Instructions to create an account, link accounts and self register. Frequently Asked Questions.

How to join the Lourdes portal?

Option 1 - Talk to your Lourdes Provider's office staff or visit the Hospital Registration Department to receive an email invitation to join the portal. An email invitation will be sent to you with a secure, unique link. Click on the link in your email to complete the registration process. You will need the 4 digit security code decided upon when we invited you to join the portal. To ensure your privacy, you must visit your provider's office and verify your identity to receive registration information.

Is Lourdes part of Ascension?

Lourdes, part of Ascension, is making it more convenient to access all of your Lourdes health information in one, easy to use, secure portal.