patient age 13 and older; parent/guardians of 13- and 14-year-olds will be notified that an account has been created Questions For help with the portal, call Digital Health Customer Service at 617-919-4396. We are available Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. Visit MyChildren’s General information.