Patient Facing Portal Keyan Kashani 2021-09-08T17:33:14+00:00. Troubleshooting. Forgot your Password? Need Help Logging In? Find the answers to these questions and more below. What is PT Genie? Video for Patients. Click here for the link to the short (2 minutes, 20 second) video that explains what PT Genie is. Here is the direct link: https ....