lbji patient portal

How do I contact IBJI for patient support?

If you need additional support using your IBJI MyChart account, email us at mychart@ibji.com or call our patient support line at 847-486-6900. Please note our helpline cannot assist with clinical requests or access your care information.

How do I contact Lakeshore Bone&Joint Institute?

If you have any questions regarding insurance coverage or payment and billing, please contact a Lakeshore Bone & Joint Institute representative at (219) 921-1444.

Can I pay my medical bills online with IBJI?

Now you have the option to pay your medical bills online. The “pay as a guest” feature allows family members, and other individuals to make online payments on behalf of IBJI patients. You can access your IBJI MyChart account 24 hours a day to manage many online billing tasks, including:

How can I get additional support with the IBJI MyChart mobile app?

With the IBJI MyChart mobile app, you can access your health info from your smartphone or tablet. If you need additional support using your IBJI MyChart account, email us at mychart@ibji.com or call our patient support line at 847-486-6900. Please note our helpline cannot assist with clinical requests or access your care information.

Emergencies

If you have a serious medical problem and are seen in the emergency room, the hospital emergency room doctors are well-trained and able to perform appropriate initial care. They will make a referral to Lakeshore Bone & Joint Institute for follow-up care if you choose a specialist in our practice.

Request an Appointment

You may be seen by one of our orthopedic specialists on staff during our office hours. Please see the locations page for the specific office hours for each location.

After-Hours Information

At Lakeshore Bone & Joint Institute, our doctors are available 24 hours a day, 7 days a week. If you need to reach one of the Lakeshore Bone & Joint Institute doctors on weekends or after regular office hours, please feel free to call our main number at (219) 921-1444.

Prescriptions & Refills

New prescriptions and refills are only issued during our normal business hours. Please see the locations page for the specific office hours for each location.You can request a prescription by calling (219) 921-1444. Lakeshore Bone & Joint Institute will not refill or prescribe pain medication after business hours.

Billing Information

The professional fees in our office are carefully examined and are customary for orthopedic surgeons in our area. We make every attempt to keep your overall medical expenses to a minimum. The cost of operating a large orthopedic practice is significant, and this is reflected as part of our fee.

Additional Information

For Lakeshore Bone & Joint Institute office visits, payment is expected on the day of your office visit. You will be provided information and a form to use in claiming the reimbursement from your insurance company, but we will not file claims for you unless we have a prior agreement with your insurance carrier.

When It's Time to Visit a Hip Doctor

Expressing whatever symptoms you are experiencing to your doctor can help them to provide you with the best hip care. If you are experiencing any of the following symptoms, you should contact a hip doctor near you for evaluation:

Keeping You in Motion at Lakeshore Bone & Joint Institute

The most important decision you will make regarding your care is finding an experienced doctor who can expertly diagnose and treat your hip pain.