lake medical imaging patient portal login

What is Lake images patient app?

Lake Images Patient App &Online Results Portal Lake Images is new technology available to patients attending a Lake Imaging clinic for radiology testing. It enables you as the patient, secure access to your personal medical images following your scan, via your smartphone or device. Why choose Lake medical imaging?

What is Lake images?

Lake Images Patient App &Online Results Portal Lake Images is new technology available to patients attending a Lake Imaging clinic for radiology testing. It enables you as the patient, secure access to your personal medical images following your scan, via your smartphone or device.

Why choose Lake medical imaging?

At Lake Medical Imaging, we are dedicated to providing the ultimate patient experience, while offering the highest quality diagnostic and interventional imaging. Our positive experience starts by making it easy to schedule your appointment and continues throughout your visit with us.

How do I Activate my Private Account with Lake imaging?

After attending your appointment at a Lake Imaging clinic, you will receive an SMS text message or email with information that will enable you to activate your private account.  If you do not wish to activate your account simply delete this message and nothing more will happen.

What is Lake Imaging?

Lake Images is new technology available to patients attending a Lake Imaging clinic for radiology testing. It enables you as the patient, secure access to your personal medical images following your scan, via your smartphone or device.

Where is Lake Imaging stored?

All Lake Imaging patient information is stored at a highly secure Australian Tier IV Data Centre. Lake Images is GDPR (General Data Protection Regulation) compliant. Other people cannot sign into your account using your phone number or date of birth, as you will have set a secure password during the account activation process.

How to request an appointment at a radiology clinic?

The ‘Request an Appointment’ feature allows you to arrange a booking at one of our radiology clinics. Simply select the type of imaging service required, choose your preferred location, time and date, then upload a photo of the referral form provided to you by your doctor. Once submitted, a member of our staff will contact you to book and confirm the appointment.

How to activate private Lake Imaging?

After attending your appointment at a Lake Imaging clinic, you will receive an SMS text message or email with information that will enable you to activate your private account.  If you do not wish to activate your account simply delete this message and nothing more will happen.

How long does it take for a Lake Imaging test to be available?

If your images are not available after 7 days, please send an email to images@lakeimaging,com.auwith your full name, date of birth, and the date of your test at Lake Imaging. If your doctor has requested that your images not be available on the APP our support team will let you know.

How to activate Lake Images?

If you choose to activate your account, follow the prompts and download the Lake Images APP from the Google Play Store or Apple App Store to your smartphone or tablet device. Then follow the steps of the account activation process. Once activated, you will be able to securely access your images using the Lake Images Patient APP on your smartphone, or online via our web portal www.lakeimages.com.au

Can you share a picture on Lake?

Yes, you can easily share your images by selecting the ‘Share’ icon in the Lake Images APP or web portal. You can also choose how long you would like the recipient to have access to your image. Please note, the recipient will need to know your date of birth to be able to see your shared image.

How to reset my Health Companion password?

To reset your username/password, go to http://www.healthcompanion.com and click "Forgot Username.". Health Companion will email you your username. You can then click "Forgot Password" and you will be prompted to answer two of the security questions you set up during the initial registration process.

How to contact Health Companion?

If you need assistance accessing Health Companion, please email us at support@healthcompanion.com or call us at 1-866-944-8196 for assistance.