jackson purchase medical patient portal

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Welcome to Jackson Purchase Medical Center

Jackson Purchase Medical Center is a 107-bed (all private), Joint Commission-accredited facility.

Write it down before you arrive

Write down any questions you may have prior to your visit. There are no bad questions when it comes to your health, so ask away.

Gather your information

As an active partner in your health care, you play a very important role. Bring a list of the medicines you are taking, including names and dosages. For complex health needs, consider creating a medical history binder and include evaluations from other physicians.

Bring someone with you

It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointment. If we can help you in any way, please let us know.

Arrive early

Traffic and parking often take longer than you may expect. Also, allow 10 to 15 minutes for the check-in process. Delays do happen, so be prepared. Bring a favorite book to help make the time go by more quickly.

Make the most of your appointment

Ask questions while meeting with your doctor. Also, remember to ask for any instructions from the doctor or letters of medical necessities that you may need.

After the appointment

As soon as you're done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line.

Where to Report

All patients experiencing an emergency should report directly to the Emergency Room. Patients undergoing outpatient surgery should report to the registration desk on the first floor in the outpatient lobby. (Outpatient registration hours are from 6:30 am - 5 pm). Expectant mothers may go directly to the Birthing Center on the first floor.

What to Bring

Bring your insurance card, claim forms, Medicare or Medicaid card, or Military ID when coming to the hospital for an appointment. If you are admitted, you may need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers and toiletries, including glasses cases, contact lenses, dentures and more.

What Not to Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Jackson Purchase Medical Center will only be responsible for these items if they are deposited into our safe. Ask the admissions clerk or your nurse about safe deposits upon admission. Please do not bring medications to the hospital.

Accessibility Options

Closed caption television is available to all patients. Please contact the nurses station for instructions to change the settings on your television to closed captioning.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will arrange home care or other community services if needed.

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have Medicare or Medicaid hospitalization insurance, please bring your policy, identification card and other pertinent information. Most insurance companies require pre-admission certification and a second opinion before surgery.

Physician Charges

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist or radiologist. These physicians are not employees of the hospital; therefore, they charge separately for their services.

We're all about you

When it comes to your health, there's no such thing as second best. Whether it's a menacing pain or something more serious, you want to know—you deserve to know—that you're in great hands. And it certainly helps if those hands are close to home.

Many specialties to choose from

Jackson Purchase Medical Group is comprised of physicians and practices spanning many specialties, from orthopedics to nephrology and many services in between. So whether you're looking for advanced surgical care or just trying to find a family doctor for you and yours, we've got you covered.

There's a map for that..

If we seem like the right partners for your care, our Contact section will give you all the information you need to call us, find us, get in and get better.

Not sure what to expect?

We offer plenty of information in our For Patients section that will help you plan for your visit. To give you a quick overview, write down any questions you may have while they are top-of-mind, try to make a list of any medications we might want to know about, and please arrive a little early to help us see you and our other patients on time.

Did you know?

Did you know we're aligned with Jackson Purchase Medical Center? While we hope we can treat you in one of our offices, if you do need to go to the hospital, this relationship can ensure a smoother transition of care.

What is MyJacksonHealth?

MyJacksonHealth is a private web portal designed for you to access your personal medical information, making it easy to stay connected and manage your health.

How do I sign up?

During your registration or discharge, simply provide us with your email address. You will receive instructions in an email invitation within 24 hours of enrolling.

How do I create my account after enrolling?

Simply click on the link provided in the invitation email to verify your personal information.

What if my health information is inaccurate?

You can contact your health provider or hospital for an amendment form.

How is my information protected?

MyJacksonHealth uses industry-verified security technology to keep your records safe.

What health information can I download?

You may download any files located in the “Discharge Summary Packet” section of the portal.