issues with kaiser patient portal

How do I file a complaint with Kaiser Permanente?

A 2013 survey of patients at Kaiser Permanente, an integrated health care organization, found that a large percentage of patients who had used their portal to access a laboratory result in the last year experienced primarily positive feelings when viewing laboratory results online. 16 Less than 7 percent of patients experienced worry, confusion, or felt afraid.

What are the downsides of a patient portal?

Welcome to Kaiser Permanente. Sign in with your User ID and password or register now.

What is a patient portal and why do you need one?

Breaching the security of the Kaiser Permanente Internet patient portal: the organizational foundations of information security This case study describes and analyzes a breach of the confidentiality and integrity of personally identified health information for over 800 Kaiser Permanente (KP) members through KP Online, a web-enabled health care ...

What is the portal for patient engagement?

Kaiser Permanente Member Services representatives can be reached Monday – Friday between 7:30am and 5:30pm: Inside the Local Calling Area: (301) 468-6000 ... expect problems to be fairly examined, and receive an acknowledgement and a resolution in a timely manner. 3. Receive professional care and service. This includes your right to:

Why can't I log into Kaiser?

What if I still can't sign on? If you've tried changing your computer settings and you are still having problems signing on, call us at 1-800-556-7677, available 24 hours a day, 7 days a week, except on major holidays.

How do I get my medical records from Kaiser Permanente in California?

You can view them online or request electronic copies if you get care at a Kaiser Permanente medical office. You can also request your health information be sent to any person or entity. If you get care from a non-Kaiser Permanente provider, contact them to get copies of your record, or to have your record transferred.

Where do I find my Kaiser User ID?

Your user ID is the unique name you'll use to sign in directly to kp.org, along with your password. You'll use your user ID the same way you used your Member ID. When you sign in, you'll use your Member ID as your user ID. Do I need a new Medical Record Number (MRN)?

How do I reset my Kaiser password?

Call us at 1-800-556-7677 (toll free) or 711 (TTY), available 24 hours a day, 7 days a week, except on major holidays....Passwords must:Be between 8 and 50 characters.Contain at least one letter.Contain one number or special character (!, @, #, etc.).

How do I transfer medical records from Kaiser to Northern California?

A: Contact your prior physician(s) to understand their process for sharing medical records. Ask them to send your records to Kaiser Permanente Medical Records, 10220 SE Sunnyside Road, Clackamas, OR 97015 or fax to 877-849-4116 or via email to nw-med-rec@kp.org .

How do I get my medical records from Kaiser Northern California?

Get started today at kp.org/requestrecords. For your convenience, you may request your records using phone, email, or by visiting any of our locations. Our offices are generally open from 8:30 a.m. to 5 p.m. Locate the facility closest to you.

Why does Kaiser keep signing me out?

You'll be locked out if you have 5 unsuccessful attempts to sign in. Either your member ID or password is incorrect. I asked for a temporary password but didn't get an email.

What is Kaiser National User ID?

This ID is called the National User Identifier (NUID). The NUID is intended to be the one and only ID that you will eventually use to access all KP computer systems, eliminating the need to remember multiple sets of credentials.

What does the German word Kaiser mean?

emperorDefinition of kaiser : emperor especially : the ruler of Germany from 1871 to 1918.

Where do I go to reset my password?

Change your passwordOn your Android phone or tablet, open your device's Settings app Google. Manage your Google Account.At the top, tap Security.Under "Signing in to Google," tap Password. You might need to sign in.Enter your new password, then tap Change Password.

How can I change the password of my Google account?

Change your passwordOpen your Google Account. You might need to sign in.Under "Security," select Signing in to Google.Choose Password. You might need to sign in again.Enter your new password, then select Change Password.