interface recommendations for patient portal

What are the key features of a patient portal?

1 day ago · 2. Blend In-house and Outsourced Talent. The skillset required to create an effective interface portal has changed over the years. With the ever-expanding number of information sources and destinations, it isn’t easy to find a provider to hire and keep all the talent needed. For this reason, it is better to share the talent requirements ...

How do I choose the right patient portal for my business?

Jul 24, 2019 · Confusing website/portal interfaces (69%) and unresponsive support (64%) are the most common gripes. This data supports our earlier recommendations: Practices should choose a system with a user-friendly design and institute policies about responding to portal queries in a timely manner. Here are some more tips to incentivize patient portal usage:

Is your patient portal software stand-alone or integrated?

Jul 09, 2020 · Patient Portal Interface Overview. July 09, 2020. by Matt Leach. Comments are off. This tutorial will provide an overview of navigating the patient portal interface as well as the features available within the portal. Patient Portal. Facebook Twitter Linkedin Pin It. …

Are patient-facing IT tools patient portals or applications more effective?

Sep 27, 2018 · Giardina: Patient portals, specifically the laboratory test result interface, would benefit from rigorous user-centered design to create an easy-to-use and meaningful interface for patients to view test results. This would allow patients to focus on making sense of their test results rather than being frustrated by usability issues or leaving the portal to search for …

What makes a good patient portal?

In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online. Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments.Jul 24, 2019

How do you improve patient portals?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020

What safeguards are included in patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

What do patients want from a patient portal?

May 13, 2016 - Patient portals are an online website that is connected to the EHR, centrally focused on patient access to health data. These tools give patients a look into various data points, including lab results, physician notes, their health histories, discharge summaries, and immunizations.May 13, 2016

How do you optimize patient portals for patient engagement and meet meaningful use requirements?

Meet Meaningful Use Requirements The portal must be engaging and user- friendly, and must support patient-centered outcomes. The portal also must be integrated into clinical encounters so the care team uses it to convey information, communicate with patients, and support self-care and decision-making as indicated.

What is meaningful use?

'Meaningful Use' is the general term for the Center of Medicare and Medicaid's (CMS's) electronic health record (EHR) incentive programs that provide financial benefits to healthcare providers who use appropriate EHR technologies in meaningful ways; ways that benefit patients and providers alike.

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

Do patient portals improve outcomes?

Patient portal interventions lead to improvements in a wide range of psychobehavioral outcomes, such as health knowledge, self-efficacy, decision making, medication adherence, and preventive service use.

How can patient compliance with portal registration be increased?

Hang posters in the office that promote the portal and include a QR code at the bottom, so patients can quickly navigate to the portal on their smartphones. Place printed portal instructions in your waiting room for patients to browse, which can prompt them to register while waiting.

What are the five main features of the new healthcare portal?

5 Key Features Every Patient Portal Needs to OfferExcellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.May 12, 2020

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.Jan 25, 2021

What prompted you to conduct this research on patient-centered clinical decision support?

Traber Giardina: The patient portal has been heralded as an amazing tool to engage and empower patients. While patient access to their health information is an essential part of patient engagement, data on the usage of these portals from many healthcare organizations shows that this tool is used far less than developers had hoped.

What are the key takeaways from your research and how do they differ from or build upon previous research?

Giardina: Our study highlights the need for user-centered design in patient portal design. Identifying patients’ information needs through needs assessments and requirement studies is a first step. However, interfaces must be designed so that the information patients need is presented in a way that is easy to use and easy to interpret.

What implications do your findings have for the development and dissemination for future patient-centered clinical decision support?

Giardina: Patient portals, specifically the laboratory test result interface, would benefit from rigorous user-centered design to create an easy-to-use and meaningful interface for patients to view test results.

What additional research is needed in patient-centered clinical decision support and how can others build on your research?

Giardina: Patient portal use continues to be low despite increased access to health information. Future research should expand on our findings to thoroughly explore the relationship between patients’ use of patient portals, the perceived usability of the portal interface, and patient’s understanding of the information presented in the portal.

What is the use of health information technology?

Widespread use of health information technology (IT) could potentially increase patients’ access to their health information and facilitate future goals of advancing patient-centered care. Despite having increased access to their health data, patients do not always understand this information or its implications, ...

How can information technology improve patient care?

There is growing interest in electronic access to health information and the use of digital data for both disease and health-related tracking. Widespread use of health information technology (IT) could potential ly increase patients’ access to their health information and facilitate future goals of advancing patient-centered care.1 For example, health IT can be used to facilitate information exchange with clinicians and instruct patients when to act upon clinical issues, such as out of range physiologic parameters, follow-up of test results, and complications of medication use. 2 Tools such as personal health records, patient portals, and various mobile health (mHealth) applications (apps) have been developed to help patients engage in their own care. Already, a significant number of patients use health IT; therefore, it is essential that patient-facing health IT be tailored to their needs. In this paper, we discuss two forms of patient-facing health IT tools—patient portals and apps—to highlight how, despite several limitations of each, combining high-yield features of mHealth apps with portals could increase patient engagement and self-management and be more effective than either of them alone. This could potentially improve both patient experience and outcomes related to patient-facing health IT.

Who wrote Patient Portals and Health Apps: Pitfalls, Promises, and What One Might Learn from the

This statement accompanies the article Patient portals and health apps: Pitfalls, promises, and what one might learn from the other authored by Jessica L. Baldwin and co-authored by Hardeep Singh, Dean F. Sittig, Traber Davis Giardina and submitted to Healthcare as an Article Type. Authors collectively affirm that this manuscript represents original work that has not been published and is not being considered for publication elsewhere.We also affirm that all authors listed contributed significantly to the project and manuscript. Furthermore we confirm that none of our authors have disclosures and we declare noconflict of interest.

What is a patient portal?

Patient portals are intended to engage patients by giving them access to medical information ; however, if patients are unable to understand the information or the system is not usable, patients will not take advantage of them. Despite several aforementioned drawbacks, apps have used evolving innovative designs to engage consumers and offer unique features and functions that could be translated to patient portal design. For instance, Apple's ResearchKit's Diabetes app pings the user daily to update disease and symptom-related information. Check-in questions or user-friendly alerts in portals could similarly be explored for engaging more patients their health care. Alerts could ask if the patient understands an abnormal result, direct them to helpful resources, and encourage test result follow-up. Finally, test results in the portal need to be easily understood by laypeople or displayed using simplified medical terms. For example, a portal might display elevated cholesterol as "↑LDL cholesterol," or even just display the number without a flag, whereas a health app may label it as “bad cholesterol.”

What is the HealthKit app?

In June 2014, Apple announced the HealthKit cloud application programming interface (API) and its partnership with Epic (Verona, WI), an electronic health record vendor who also makes MyChart (a popular patient portal), and the Mayo Clinic (Rochester, MN).