illinois neurospine patient portal

How do I sign up to use the patient portal?

How do I sign up to use the Patient Portal? Just give us a call at 815-398-9491 and ask to begin access to the Patient Portal service. After your identity has been confirmed you will be asked for your permanent email address and issued a user name and password. Access to the Patient Portal is available from the home page at www.orthoillinois.com.

How do I use ortho Illinois patient portal?

Ortho Illinois’s Patient Portal is available through any computer with Internet access. You will not need special software, just log on to www.orthoillinois.com and click the Patient Portal button. The Portal is compatible with PC and MacIntosh, and most browsers. Can I request prescription refills through the Patient Portal?

What if I Forget my Password for the patient portal?

What if I forget my password? You will need to contact our office at 815-398-9491 and request a new password be issued. Do I need any special equipment or software to use the Patient Portal?

Do I need special software to use the patient portal?

You will not need special software, just log on to www.orthoillinois.com and click the Patient Portal button. The Portal is compatible with PC and MacIntosh, and most browsers.

How do I notify Ortho Illinois if any of my personal information changes?

Contact information such as your address, phone numbers, and email may be changed when needed as well as personal information such as name of employer or insurance provider. You can also change the name of the pharmacy to which you prefer us to send any prescription orders.

What if I forget my password?

You will need to contact our office at 815-398-9491 and request a new password be issued.

Can I request prescription refills through the Patient Portal?

At this time, prescription refill requests are not accepted through the Patient Portal. However, new conveniences and services will continually be added so log on frequently to see new enhancements!

Can I make my next appointment through the Patient Portal?

When you log in, you have the option of submitting an appointment request and indicating your preferred day of the week and time. Your doctor’s scheduler will then contact you either by phone or through a message on the patient portal to set the actual appointment.

Will I now receive reminders of upcoming appointments?

Yes. This service is automatically initiated when you request Patient Portal access. But because we will never send private or health information through email, you will receive an alert at your email address that you have a message on the Patient Portal, where you can log in to receive your posted message.

How long until I receive a response?

We will try to get you a response within 24 hours, but depending on the nature of your request, more time may be needed before we are able to reply. You will receive an email alert advising you to log in to the Patient Portal to privately review our response to your communication.

Can I communicate with my doctor through the Patient Portal?

Please remember that communication through the Patient Portal is not a substitute for clinical appointments and will not be used to make a diagnosis or issue medical advice for conditions not currently being treated by your doctor.

Your Trusted Guide To Recovery

At NeoSpine, our goal is for patients to stop hurting and start living. Our highly skilled pain management specialists and both orthopedic spine and neurosurgical spine specialists are experienced in treating the full spectrum of spine disorders.

What We Treat

In addition to treating a wide variety of spine conditions, NeoSpine also specializes in treating the following:

Meet Our Providers

NeoSpine is home to a world-class team of board-certified neurosurgeons, orthopedic spine surgeons,. Our doctors are all at the very pinnacle of their respective specialties and provide patients with unmatched levels of personalized care.

What Patients Say About NeoSpine

I’ve been with NeoSpine for over 2 years. I have receive the absolute best care possible. Their staff, administrative as well as healthcare are knowledgeable, supportive, empathetic and understanding.