ibx patient portal

What do I do if I have an issue with IBX?

If you are still experiencing an issue with accessing your account, please contact Customer Service using the phone number on the back of your ID card. New to IBX? Register today to find a doctor, view your ID card, and learn more about your health plan. You can even register 15 days in advance of your plan start date. Are you a provider’s office?

What's new at ibxpress?

Our new and enhanced ibxpress.com member website now makes it easier than ever to find the information you need - when you need it - to help you make more informed decisions about your health and health care.

Why can't I login to my IBX account?

You have exceeded the maximum amount of login attempts. Your account has been locked. Please wait 15 minutes, then try again. If you are still experiencing an issue with accessing your account, please contact Customer Service using the phone number on the back of your ID card. New to IBX?

Broad access

Feel confident with the widest choice for quality care with more than 49,000 providers and 180 hospitals.

Helpful tools

Find a doctor, estimate your out-of-pocket costs, view your Personal Health Record or start your well-being profile.

Wellness programs

Take advantage of members-only offers on Indego bikes, skating, fitness classes, online programs, and more.

Community focus

Dedicated to the region, volunteering thousands of hours each year to over 75 non-profits.

Make a payment

Independence offers you several convenient ways to pay your health insurance bill.

Estimate costs

Did you know that you can estimate your out-of-pocket costs before you schedule a doctor’s appointment or medical procedure? You can with the new Care Cost Estimator tool.

Save on medical costs

The type of health plan you have will dictate where you need to seek primary care, blood work, outpatient surgery, or other health services.

Find a doctor

Search for a participating provider by name, locations, specialty, or medical procedure.

Quality Management Program

Learn about the Independence Blue Cross Quality Management program and processes for maintaining standards of care.

Worksheets, forms, and guides

Use these resources to help track your patient’s condition and care. Topics include basic preventive health, immunization, behavioral health, and breast cancer risk.

Internet resources

Check out tools and information from nationally recognized health sources, including the Centers for Disease Control; the National Heart, Lung, and Blood Institute; and the National Cancer Institute.

Interventions and reminders

Learn about the periodic reminders we send to our members regarding important health screenings and preventive health care.

CMS star rating program

Learn about the Centers for Medicare & Medicaid Services’ (CMS) quality rating system and how improved ratings for Independence health plans benefit our members.

Comprehensive Care Program

Learn more about this next-generation care delivery program for high-risk patients to receive care when and where they need it.

Condition Management Program

Use this program to help engage your patients in managing their chronic conditions and making more informed decisions about certain significant medical conditions.

Member Help Team

Independence Blue Cross would like to introduce you to the Member Help Team, our Medicare Customer Service program. The team will serve as your direct line to customer service dedicated to ensuring that you, our Medicare members, receive the special care and attention you deserve.

Health Resources

We offer a variety of health resources for our members including our Healthy Lifestyles Solutions SM program, which is designed to educate and encourage healthy behavior through active participation. We also offer a condition management program, which supports members who have everyday health concerns, or more serious chronic conditions.

Plan Documents

For your convenience, some of our most commonly requested manuals, guides, and forms for members are available online.

Your Member Portal ibxpress.com

Our new and enhanced ibxpress.com member website now makes it easier than ever to find the information you need - when you need it - to help you make more informed decisions about your health and health care.

Prescription Drugs

If you are enrolled in an Independence Blue Cross plan with Medicare Part D coverage, your covered drugs are listed in our Formulary/Drug list.

Myibxtpabenefits.com Member Site

The updated myibxtpabenefits.com is designed with you in mind — that means a fresh, clean look and the info you need up-front and center.

Find a Doctor

Find a health care provider who’s right for you from our extensive network. We carefully review independent performance and quality data before admitting any doctor, hospital, or specialty service provider into our network, so you can feel confident about your choice.

Understanding Your Health Plan

What’s the difference between generic and brand name prescriptions? Knowing the answer can save you money.

Outpatient Laboratory Services

LabCorp is the primary provider of laboratory services for Independence Administrators. To locate a network lab:

Vision, Pharmacy, and Dental Networks

Davis Vision, an independent company, provides performs certain vision plan services for Independence Administrators.