how to grow patient portal

by Jeanie Hoeger 10 min read

How to Promote Patient Portal Usage: 10 Ways to Get …

28 hours ago Jul 21, 2020 · Implementing a quality portal within your organization can help your patients stay connected, improve communication with their providers, and help them gain insight into their overall health. A fully integrated patient portal works with you EHR, Practice Management, and Billing Software to deliver a smoother patient experience, improve patient ... >> Go To The Portal


One of the ways you can boost patient portal usage is to involve patients as co-creators or co-designers. This exercise can help health care providers use truly participatory methods to win over patients’ trust.

Increase Patient Portal Use With These 8 Tips
  1. Mass enrollment. ...
  2. Get the whole office involved. ...
  3. Use every patient handout or marketing collateral as an opportunity to promote the patient portal. ...
  4. Market the benefits, not the features. ...
  5. Older patients may surprise you. ...
  6. Customize the content of your portal for your patients.
May 28, 2019

Full Answer

How to increase patient use of your patient portal?

Jul 21, 2020 · Implementing a quality portal within your organization can help your patients stay connected, improve communication with their providers, and help them gain insight into their overall health. A fully integrated patient portal works with you EHR, Practice Management, and Billing Software to deliver a smoother patient experience, improve patient ...

How do you get patients to sign in to your portal?

Successful patient portal adoption will occur only if both groups adopt and embrace the technology. To that end, patients need a compelling reason to visit the portal, while physicians and practice staff need a compelling reason to integrate portals into their work. Successful patient adoption is directly tied to successful provider adoption.

What is the purpose of patient portal?

Dec 20, 2012 · Collect patient data. “A tightly integrated or interfaced patient portal and EHR will deliver data back to the patient from their encounter. Push the patient’s medication list, medication allergies, problem list, and diagnostic test results from the EHR into the portal and patients almost naturally become more engaged in their healthcare.”

How do I get in touch with my provider?

Aug 13, 2020 · Expand Section. If your provider offers a patient portal, you will need a computer and internet connection to use it. Follow the instructions to register for an account. Once you are in your patient portal, you can click the links to perform basic tasks.

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What makes a great patient portal?

In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online. Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments.Jul 24, 2019

How can patient compliance with portal registration be increased?

Offer an incentive for patient registration, such as entering the patient's name in a drawing for a prize (such as a restaurant gift card) or offering an incentive (such as a movie ticket or waived co-pay). Host a contest for staff, awarding a prize for the employee who signs up the most new patients for the portal.

What is the future of patient portals?

In the years ahead, experts expect portals will move beyond the limited functionality they have today and transform into a user-friendly technology that put a patient's whole health history into one easy-to-navigate online portal.Jul 3, 2018

How do you use patient portal?

Part of a video titled How to use a patient portal - YouTube
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Do patient portals improve healthcare?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

How can I improve my hospital registration?

Here are some steps you can take to assess and improve your workflow.
  1. Assess your practice's waiting room. ...
  2. Review your existing digital capabilities. ...
  3. Reflect on your patient registration workflow. ...
  4. Identify hang-ups in the patient registration process. ...
  5. Train staff on patient registration best practices.
Jun 9, 2021

Why do patients not use patient portals?

This is due to a lack of internet access. According to the AMA, 25% of people don't use a patient portal because they don't have internet access. Over one in six people in poverty don't have internet access.Nov 11, 2021

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?
  • Pro: Better communication with chronically ill patients.
  • Con: Healthcare data security concerns.
  • Pro: More complete and accurate patient information.
  • Con: Difficult patient buy-in.
  • Pro: Increased patient ownership of their own care.
Feb 17, 2016

Are patient portals easy to use?

Portals provide physicians with a fast and easy way to communicate with chronically ill patients. They are a place to get complete and more accurate patient information. Portals empower patients to take ownership of their own healthcare, so they remain aware of the entire care process.Nov 11, 2021

How to boost patient portal engagement?

Let’s face it: the best way to boost patient portal engagement is to offer useful and engaging content. Use patient demographics and other information such as national health months (e.g., heart disease, breast cancer, etc.) to generate content that empowers and educates patients. Make sure patients understand that lab results and visit summaries will be delivered via the patient portal as well.

Why don't patients sign up for patient portal?

One of the main reasons patients don’t sign up for a patient portal is that they truly don’t know it exists. Fix that by adding the link to sign up on every bit of correspondence you send, whether through the physical mail or email.

What are the benefits of patient portals?

Other benefits of patient portals include: 1 Better adherence to treatment plans 2 Fewer visits to the doctor for minor issues 3 Increased patient focus on preventative care 4 Easier recordkeeping and safe storage of medical records

What is a patient portal?

The patient portal is best known for its connection and communication capabilities. A quality solution should come with an easy-to-use messaging center where patients and providers can stay connected more than ever. Here, patients can ask important questions, bring up developments in their care, and form a connection with their provider. Without this tool, patients are put in a position where they have to address everything on their mind in a single visit with their provider, losing information between interactions and forgetting to address key details in their care. The patient portal makes it simple for the patient to stay completely connected with their provider, preventing important developments from slipping through the cracks.

How does a patient portal help?

Research shows that patient portals have a huge impact on the way a patient interacts with their provider as well as their overall care experience. Implementing a quality portal within your organization can help your patients stay connected, improve communication with their providers, and help them gain insight into their overall health.

How to access a patient portal?

With a patient portal: 1 You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. 2 You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines. 3 E-mail reminders and alerts help you to remember things like annual checkups and flu shots.

What are the benefits of a patient portal?

Expand Section. With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day . You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all ...

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Where’s Your Typical Patient?

Engage Patients The Right Ways

  • Once you have identified a specific set of primary patient users, it is time to determine what will engage those patients and keep them returning. What information and features will they value most? How must that information be presented initially and over time? Healthcare consumers will submit their patient data only if they are motivated to do so. Any mobile application, patient port…
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Understand & Address The Concerns of Clinicians

  • Patients are not the only users who stand to benefit from patient software. Clinicians — including physicians, nurses, and nurse practitioners — can benefit as well. As noted by K.T. Fuji and K.A. Galt, “Healthcare providers want access to a patient’s aggregated health record to enhance their own abilities to accurately and comprehensively treat and monitor the patient.” While our advice …
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Considering Additional Stakeholders

  • Patients and clinicians are unquestionably the primary users of patient portals and other patient health systems, but they are not the only stakeholders. To develop a truly effective and usable solution, you must be aware of the “hidden” actors that may also use — or be influenced by — patient software. In a healthcare setting, a number of user gro...
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