Patient Portal Login | athenahealth
18 hours ago How do I reset my Athena Health account? Enter the email address that you use to log on to the Patient Portal and click “Email Me”. Check your email, read the message that you receive, and click the password reset link in the message. On the Reset Password page, choose how to verify your identity: Receive a call at your home or mobile number. >> Go To The Portal
- Click the Patient Portal link in the email or text message. In a Patient Portal invitation email, the link is Create My Account. ...
- Confirm your email address and enter your password twice. ...
- Select a security option and then click the Setup button below that option.
Full Answer
How to use the athenahealth patient portal?
Once you register and log in, you will be able to do the following:
- Communicate with your doctor
- Request a lab appointment or an appointment with your provider
- Book a lab appointment (at some locations)
- View your health chart
- Complete and update medical forms
- Request prescription refills
- View lab results
- Review billing/pay a bill
- Read about health topics
- Update your profile info
How to achieve patient engagement with a patient portal?
- Of this amount, $ 18-21 thousand would be spent on EHR integration.
- Security reinforcement and compliance could total to $ 5,000 to $15,000.
- Appointment scheduling functionality could easily add up $5,000 to $15,000 to the final estimate.
- A basic live chat supporting media file exchange will cost you $15,000 to $30,000.
What are the benefits of patient portal?
With a patient portal, you can:
- Make appointments (non-urgent)
- Request referrals
- Refill prescriptions
- Check benefits
- Update insurance or contact information
- Make payments to your provider's office
- Complete forms
- Ask questions through secure e-mail
What is the athenahealth patient portal?
The athenahealth Patient Portal provides you with secure, online access to portions of your medical records, as well as an easy and convenient way to communicate with the practice through a secure internet connection. Think of it as an online account for your doctor’s office, similar to online banking or credit card accounts you may currently ...
Is there an athenahealth Patient Portal app?
Mobile-enabled patient portals make it easier for providers, staff and patients to communicate. They allow patients to check test results, refill prescriptions, review their medical record, view education materials and even check in for appointments—all from their mobile devices.
How do I set up Athena Patient Portal?
How Do I Create A Patient Portal Account on AthenaClick the Patient Portal link in the email or text message. In a Patient Portal invitation email, the link is Create My Account. ... Confirm your email address and enter your password twice. ... Select a security option and then click the Setup button below that option.
How do I reset my athenahealth account?
How do I reset it? To begin password reset, click the "Forgot password?" link at the bottom of your screen and enter the email address you normally use to log in. You'll be sent a link at that email address that you can use to reset your password.
What is FollowMyHealth portal?
FollowMyHealth is an online tool that gives you anywhere, anytime access to your personal health records. This allows you to take a proactive role in managing your care. Many healthcare providers and physicians use FollowMyHealth as their main engagement platform.
Does Athena have a mobile app?
Android Apps by athenahealth on Google Play.
How do you schedule a patient Athena?
athenahealth: Scheduling a telemedicine appointmentSearch for the patient in the upper right search bar.Once on the patient page, click "Scheduling", then "Schedule Appointment". ... On the "-any appointment type-" dropdown, click it and select "Chiron Telemedicine".More items...•
How do I contact Athena?
Reporting Patient Care Concerns Please contact our customer service department at (800) 394-4493, option 2 and your call will be directed to the appropriate member of our management team. Athena Diagnostics Inc. Phone: (800) 394-4493 option 2. Customers outside the US should dial +1 508-756-2886, option 2.
How do I reset my Athena password?
ATHENA PATIENT PORTAL Click “Forgot your password?” Enter the email address that you use to log on to the Patient Portal and click “Email Me”. Check your email, read the message that you receive, and click the password reset link in the message.
How do I change my Athena health email?
Since your email address is how we recognize your account across the different patient portals and health records you may access, you cannot change the email address associated with your account.
How do I use FollowMyHealth?
0:143:00FollowMyHealth Patient Portal Walk-Through - YouTubeYouTubeStart of suggested clipEnd of suggested clipClick on the button in the top right corner that says add apps. Moving over to the top right side ofMoreClick on the button in the top right corner that says add apps. Moving over to the top right side of the screen you'll see appointments. This is where you can view upcoming or past appointments.
Is FollowMyHealth the same as my chart?
Reviewers felt that MyChart meets the needs of their business better than FollowMyHealth. When comparing quality of ongoing product support, reviewers felt that MyChart is the preferred option. For feature updates and roadmaps, our reviewers preferred the direction of MyChart over FollowMyHealth.
How do I set up FollowMyHealth app?
Step 1: Go to https://www.followmyhealth.com (link will open in a new tab or window). Step 2: Click the “I need to sign up” button (circled in red in the image below). Step 3: Fill in the appropriate information seen in the next image below. Then select “Confirm and Continue” at the bottom of the page.
What is an online patient portal?
An online patient portal allows patients to fully engage with their demographic, financial and health information through a secure website. It’s an essential part of an overall patient engagement strategy that provides practices with fully HIPAA compliant patient messaging via e-mail, phone, text and the web, offering convenient functionality for patients to keep connected with caregivers. With a patient portal, patients can make appointments and get appointment reminders, view and update personal information, request prescriptions, receive test results, and read patient education material.
How does a patient portal help?
In addition to supporting patient satisfaction and engagement, a patient portal has the potential to: 1 make processes more efficient across the continuum of care 2 motivate patients to manage medications, care plans and admissions 3 enhance population health management 4 reduce costly readmissions 5 facilitate ambulatory care expansion 6 improve health system brand recognition via patient outreach
Why is a patient portal important?
A patient portal is necessary for practices to achieve true patient engagement, but it also satisfies a patient demand: People increasingly expect the opportunity to view and access any information online, and health records are no exception.
How often do you use Athena Health Portal?
Because they may only use the portal a few times a year , they need an experience that requires no training, no time to learn to use the tools. According to Claire Kohler, director of experience design at athenahealth, “we need to design for someone who comes with fresh eyes every time.”.
What does it mean to use a portal?
Using the portal to connect with patients means remembering the audience is patients, not healthcare professionals. That means removing the medical jargon and formality. Our research indicates that patients respond more to a friendly and welcoming tone, so athenahealth has designed our portal messaging accordingly, while still being professional and appropriate.
Why am I logging in with athenahealth?
We’re using athenahealth to help you access, manage, and protect your online health information using a single email and password. You can use this email and password anywhere you see the "Log in with athenahealth" button, including patient portals and other apps you use to manage your health records from various healthcare providers.
What if this is my first time logging in with athenahealth?
If this is your first login because you don’t yet have an athenahealth account, please refer to your healthcare provider’s instructions for registering for their patient portal and you will be walked through creating an athenahealth account as part of that process.
I entered my login information correctly, but it says I am not configured for access
First check the name of the healthcare provider on your screen. You will receive an error that you are not configured for access for any of the following reasons:
I forgot my password. How do I reset it?
To begin password reset, click the "Forgot password?" link at the bottom of your screen and enter the email address you normally use to log in. You’ll be sent a link at that email address that you can use to reset your password. To learn more about the password reset process, please see the section on “Resetting your password”.
Minimum Requirements and Security
a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results);
How We Protect Your Personal Health Information
We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously.
Your Responsibilities
Patient Portal is a communication service offered as a convenience to our patients. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered.
Patient Portal Messaging
By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You agree not to use Patient Portal to post or send or post any illicit or offensive material.
Discontinuing Use of Patient Portal
You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change.
Your Clinical Information
As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies.
Copyright and Trademarks
All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions.
The Convenience of Integrated Communication
Some patient portal solutions offer a series of integrated patient communication services that, together, can enhance the patient experience, boost schedule density and improve efficiency. For example, some patient portal vendors offer automated calls and e-mails to patients to remind them of an appointment, notify them of an …
Better Self-Pay Collections
- A practice’s patient communications service can also improve patient responsibility collections (“self-pay,” an increasing cost for patients) by sending out customized balance-due reminders via phone, and "soft collection" messages via e-mail. A patient web portal can also improve the speed and quantity of collections by making it easier for patients to pay online. With just a few clicks, p…
Compliance with Industry Mandates
- When implementing a patient portal, practices need to work with their vendor to ensure that privacy and security safeguards are put in place. Health care facilities need to provide secure, HIPAA compliant messaging between patients and providers in order to meet Meaningful Use Stage 2 criteria, and any patient portal must support a HIPAA-compliant level of security (and sh…
Readiness to Change and Adapt
- Staying nimble with the ever-changing health care industry, cloud-based patient portals offer the most cost-effective, flexible and robust solutions for health care organizations that need to create patient engagement strategies. A network-enabled patient portal and communication service — combining a single network for all users, continuously updated knowledge, and back-office wor…
Vital Patient Communication Tool, Especially During Pandemic
- Even before the pandemic hit, the patient portal was a critical communication tool for practices trying to keep in touch with patients. At athenahealth, our data show that most portal activity is triggered by a push message of some kind — an appointment reminder, new lab results, or a billing statement. Knowing that most patients are responding to ...
Patient-Centered Workflows and Tone
- Using the portal to connect with patients means remembering the audience is patients, not healthcare professionals. That means removing the medical jargon and formality. Our research indicates that patients respond more to a friendly and welcoming tone, so athenahealth has designed our portal messaging accordingly, while still being professional and appropriate. In th…
Diversity and Accessibility Are Factors in Portal Design
- Patient-centered design means more than just a clean user interface. It also means thinking about the full range of patients who can and should be using the portal. One of the most obvious examples is language. Knowing that English may be a second language for some users, the athenahealth portal is designed to use simple, clear language, available in both Spanish and Eng…
Consumer-Grade Mobile-First Design
- The majority of portal users are accessing it on a mobile device. This necessitates a design optimized for mobile — with more white space, more illustrations, and a single task per screen. At athenahealth, the experience design team is working to reduce subsections within menus and really streamline navigation so mobile users don’t even have to think about how to use it; it just fl…
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