hchconline.org patient portal

How do I sign up for the patient portal?

Step 1 Click the link provided, click on the "Create an Account" tab, and enter your PIN and last name to identify yourself. Step 2 Provide your current email address, password and secret question-answers-then click "Register" Once you have finished registering, you will receive a verification email.

What is the patient portal and how does it work?

Patients who already have a patient portal account established can log in or click www.thrivepatientportal.com where you will be re-directed to HCHC’s new patient portal. You will see an invitation code to create your new account. You will also receive an email with the invitation code. New patient portal users

Who is the Patient Portal account owner?

Sign into the your Patient Portal account. Tap or click on the registration task on your home page banner or select "Settings" at the top right hand side of your screen, and select "Add Child/Dependent" from the drop down menu. When prompted, enter the child or dependents PIN. Enter the child or dependents Date of Birth.

How do I view the full desktop version of the patient portal?

The Patient Portal will be available 24/7 after the patient has registered to use the site. Patients may view their own records, and they may also view the medical records of a family member if the family member has given them permission to do so. This is called “Proxy Rights.”

What is the Patient Portal?

The Patient Portal is not intended to help diagnose a medical condition, provide any sort of treatment advice, or emergency help. If you are experiencing a medical emergency, you should be seen by the Emergency Department or you should call 911.

What is the phone number for HIM?

If you did not provide your e-mail address while being registered, please call HIM department, 304-487-7257, Monday-Friday. 8:00 a.m. – 4:30 p.m. and provide your e-mail address. Your e-mail address will be added to your account information. Once this information is added, you can self-enroll at your convenience.

What is proxy access?

A proxy access is granted for three patient types: 1). Parents or legal guardians of minors up to the age of 12. 2). Parents or legal guardians for patients with mental or physical impairments. 3). Adult to adult patients.

Is proxy access protected by HIPAA?

The person authorized to have proxy access to your records is not covered under HIPAA and is not subject to federal health information privacy laws. If that person intentionally or unintentionally discloses health information about you, that information might no longer be protected by privacy regulations.

What is the phone number for the Patient Portal?

Established patients may also contact our patient portal helpline at 518-824-8620 Monday through Friday between 9 a.m. and 5 p.m. for assistance in registering for the Patient Portal.

Can a patient register for the Patient Portal?

Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members’ health information.