group health how many registered users patient portal

How do patients Register on the patient portal?

After the patient portal implementation, patients registered by providing their e-mail address and within 24 hours they receive an e-mail with instructions for registering on the website. A reminder e-mail is sent after 30 days if patients have not registered.

What do patient portal users think about patient portals?

The majority of patient portal users made positive comments about the specific portal they used. Easy access to health information, more direct communication with providers, and the ability to make appointments online were cited as valued features.

What is the Patient Guide for group health?

This patient guide is designed to answer questions about Group Health, assist with insurance and billing, provide access to often-used forms and help you manage your care. First, see our Frequently Asked Questions below.

What is the portal for patient engagement?

As a secure online website providing patients access to their health information, the portal aims to improve quality of care by engaging patients as active participants in their care.

What percentage of hospitals use patient portals?

The Facts About Portal Use Today: In 2017 the GAO reported that nearly 90 percent of providers were offering access to a patient portal, but less than one-third of patients had used theirs. Of those who enrolled, only 20 percent used theirs regularly.

What is the most popular patient portal?

Top 10 Patient Portal Software By EMRSystemsEpic EHR Software's MyChart.athenahealth EMR Software's athenaCommunicator.PrognoCIS EMR Software.Cerner Specialty Practice Management Software.eClinicalWorks EMR Software's Patient Portal and Healow App.Greenway PrimeSUITE EHR Software.NextGen Healthcare EHR Software.More items...•

Who uses the patient portal?

Overwhelmingly, patients use the portal to view their lab results (85 percent). Sixty-two percent of patients are also using the tool for more clinical tasks, such as scheduling appointments, completing paperwork, and refilling prescriptions.

Who runs FollowMyHealth?

The company was founded in 2009 and is based in Springfield, Illinois. In March, 2013, Jardogs, LLC was acquired by Allscripts Healthcare Solutions, Inc ([1]).

How common are patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014. The proportion of individuals who were offered and accessed a patient portal did not increase between 2019 and 2020.

What are the different types of patient portals?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.

Why do patients not use patient portals?

It's a disadvantage of both the provider and patient when clients decide not to use a patient portal. Patients are missing out on the potential benefits available to them. Providers also need to spend more time going over information with the patient that they could just access on the portal.

What are the disadvantages of patient portals?

The most frequently reported downside to patient portals is the difficulty providers often face in generating patient buy-in. Although providers are generally aware of the health perks of using a patient portal, patients are seldom as excited about the portal as they are.

What is a patient portal in healthcare?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries. Medications.

Is FollowMyHealth the same as MyChart?

Reviewers felt that MyChart meets the needs of their business better than FollowMyHealth. When comparing quality of ongoing product support, reviewers felt that MyChart is the preferred option. For feature updates and roadmaps, our reviewers preferred the direction of MyChart over FollowMyHealth.

What is FollowMyHealth portal?

FollowMyHealth is an online tool that gives you anywhere, anytime access to your personal health records. This allows you to take a proactive role in managing your care. Many healthcare providers and physicians use FollowMyHealth as their main engagement platform.

How do I delete my FollowMyHealth account?

To delete your account, click “My Account” in the upper right-hand corner of your FollowMyHealth homepage. Then, click on “Preferences.” Then, click “Delete your UHR” under “Account Preferences.” The system will prompt you to confirm once more. If you so choose, click “Yes,” and your account will no longer be active.

How do patient portals empower consumers?

When used effectively, patient portals can empower consumers by enabling active management of their own care. However, we know little about how patient portal use fits into the broader personal health information management (PHIM) practices of various groups, such as older adults.

How old are Portal users?

Portal users ranged in age from 61 to 93 years , and most lived independently in a private residence (60%) and had college education or higher (67%). Although portal nonusers were similar in age, fewer were college educated (53%) and more lived in retirement or assisted living facilities (74%).

Why is it important to understand consumer health information?

Important to the success of the consumer health movement is accurate, accessible, and understandable health information to assist with treatment and health decisions . Older adults are the largest consumers of health care and expend the greatest proportion of US health care dollars.

What is a patient portal?

Patient portals are intended to engage patients by giving them access to medical information ; however, if patients are unable to understand the information or the system is not usable, patients will not take advantage of them. Despite several aforementioned drawbacks, apps have used evolving innovative designs to engage consumers and offer unique features and functions that could be translated to patient portal design. For instance, Apple's ResearchKit's Diabetes app pings the user daily to update disease and symptom-related information. Check-in questions or user-friendly alerts in portals could similarly be explored for engaging more patients their health care. Alerts could ask if the patient understands an abnormal result, direct them to helpful resources, and encourage test result follow-up. Finally, test results in the portal need to be easily understood by laypeople or displayed using simplified medical terms. For example, a portal might display elevated cholesterol as "↑LDL cholesterol," or even just display the number without a flag, whereas a health app may label it as “bad cholesterol.”

Who wrote Patient Portals and Health Apps: Pitfalls, Promises, and What One Might Learn from the

This statement accompanies the article Patient portals and health apps: Pitfalls, promises, and what one might learn from the other authored by Jessica L. Baldwin and co-authored by Hardeep Singh, Dean F. Sittig, Traber Davis Giardina and submitted to Healthcare as an Article Type. Authors collectively affirm that this manuscript represents original work that has not been published and is not being considered for publication elsewhere.We also affirm that all authors listed contributed significantly to the project and manuscript. Furthermore we confirm that none of our authors have disclosures and we declare noconflict of interest.

How can information technology improve patient care?

There is growing interest in electronic access to health information and the use of digital data for both disease and health-related tracking. Widespread use of health information technology (IT) could potential ly increase patients’ access to their health information and facilitate future goals of advancing patient-centered care.1 For example, health IT can be used to facilitate information exchange with clinicians and instruct patients when to act upon clinical issues, such as out of range physiologic parameters, follow-up of test results, and complications of medication use. 2 Tools such as personal health records, patient portals, and various mobile health (mHealth) applications (apps) have been developed to help patients engage in their own care. Already, a significant number of patients use health IT; therefore, it is essential that patient-facing health IT be tailored to their needs. In this paper, we discuss two forms of patient-facing health IT tools—patient portals and apps—to highlight how, despite several limitations of each, combining high-yield features of mHealth apps with portals could increase patient engagement and self-management and be more effective than either of them alone. This could potentially improve both patient experience and outcomes related to patient-facing health IT.

What data can be recorded on a mobile app?

Mobile apps have the capability to record several types of data, such as activity level, nutrition, and sleep, as well as data related to a consumer's condition or disease, such as diabetes or asthma.

What is the use of health information technology?

Widespread use of health information technology (IT) could potentially increase patients’ access to their health information and facilitate future goals of advancing patient-centered care. Despite having increased access to their health data, patients do not always understand this information or its implications, ...

What is the HealthKit app?

In June 2014, Apple announced the HealthKit cloud application programming interface (API) and its partnership with Epic (Verona, WI), an electronic health record vendor who also makes MyChart (a popular patient portal), and the Mayo Clinic (Rochester, MN).

How to get the most value from an EHR?

To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.

What are the limitations of EHR?

The limitations of the EHR and the patient portal have presented challenges, such as the inability to send clinical summaries to patients via the portal. The practice can only move ahead with certain aspects of patient and family engagement as quickly as the system is upgraded.

When did Dover Family Physicians adopt EHR?

Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.

Provider Updates

Provider Update Bulletins communicate important changes in our benefit and processing structure. Check back regularly to stay up-to-date on changes that may affect your facility.

National CLAS Standards Pledge

The National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards) are intended to advance health equity, improve quality and help eliminate health care disparities by establishing a blueprint for health and health care organizations to provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs..

What percentage of group health enrollees are white?

Among 318,700 Group Health enrollees, 68% were white; 4%, black; 8%, Asian; and 5%, Hispanic ( Table 1 ). Enrollees varied significantly across demographic characteristics. Twenty-six percent of white enrollees were 65 years or older compared with 11% to 14% of racial/ethnic minority enrollees. Asians and Hispanics had significantly higher proportions of enrollees with a primary language other than English (17% and 7%, respectively). Blacks had the lowest proportion living in high educational attainment areas (89%) and the highest proportion in the lowest median household income areas (43%). Mean months of enrollment during the study period did not vary by race/ethnicity (data not shown).

What percentage of portal users use mobile devices?

Of these portal users, 62% used desktops/laptops only, 6% used mobile devices only, and 32% used both desktops/laptops and mobile devices. Black, Hispanic, and Asian enrollees had significantly lower odds of portal use than whites. Black and Hispanic portal users also were significantly more likely to use mobile devices only (relative risk ratio, ...

How does mobile technology help healthcare?

Mobile devices are playing a large role in healthcare, from providing on-demand health information to helping patients and providers monitor and manage chronic conditions. However, researchers and healthcare organizations need to ensure that our increasing reliance on mobile technology does not exacerbate disparities in care and access among vulnerable populations. 27 In addition to reconfirming racial/ethnic differences in online patient portal use, we found black and Hispanic portal users to be more likely to use mobile devices to access the patient portal. Mobile devices present an opportunity for healthcare organizations to increase their patient engagement among black and Hispanic enrollees. The accessibility and functionality of patient portals through mobile applications and mobile browsers may help reduce differences in patient portal use. Author Affiliations: RTI International (EC), Waltham, MA; Medical Directorate, University Hospitals of Geneva (KB), Geneva, Switzerland; UCSF Division of General Internal Medicine and Center for Vulnerable Populations at Zuckerberg San Francisco General Hospital (CRL), San Francisco, CA; Kaiser Permanente Washington Health Research Institute (LJ, JDR), Seattle, WA.

Do white people use the portal?

Although overall portal use was high among all enrollees, racial/ethnic minority enrollees remained less likely to use the portal compared with white enrollees. Almost two-thirds of white enrollees used the portal, yet approximately half or less of racial/ethnic minority enrollees used the portal. Our study is one of the first to examine variations ...