grand river gastroenterology grand rapids patient portal

by Prof. Reggie Shanahan 7 min read

Grand River Gastroenterology - Mercy Health

7 hours ago MHealth is the mobile version of our Patient Portal, which offers secure and convenient access to your health information at your fingertips, on your mobile device or tablet. MHealth offers a wide range of results and features that allow you to better manage your and your family’s care. Need help? Call (970) 440-4111. >> Go To The Portal


How to contact Grand River Medical Group patient portal support?

Call Grand River Medical Group Patient Portal Support Line immediately at (563) 589-4080 from 8:00 AM to 5:00 PM Monday – Friday excluding Holidays. We will disable your portal account.

Why choose Grand River gastroenterology?

Grand River Gastroenterology was established over 30 years ago. All of our physicians are University trained and board-certified in gastroenterology. We pride ourselves on providing the best medical care to all of our patients through our up to date facilities, cutting edge technologies, and full range of endoscopic techniques.

Why choose our gastroenterology services?

Our staff of professionals is committed to providing our patients with high quality, compassionate medical care by developing patient relationships based on integrity and trust. We will provide a welcoming environment to help with all of your gastroenterology needs.

How to unlock Grand River Medical Group account?

To unlock your account call Grand River Medical Group Patient Portal Support Line at (563) 589-4080, Option 1, from 8:00 AM to 5:00 PM Monday - Friday excluding Holidays. A staff member will assist you with unlocking your account. After talking with the staff member an email will be sent to you containing steps to rest your password.

What is a patient portal?

The patient portal is a secure way for you to access your health information online. It is a great way for you to actively participate in your medical care. You can: Manage you and your child's health information online. Currently ages 12-17 are not eligible for portal access. Send a message to your doctor.

Why do I need to write two checks?

If your procedure was done at Grand River Endoscopy Center, you will receive two bills. One is from Grand River Gastroenterology for the physician service and one is from Grand River Endoscopy Center for the facility service. These are separate companies and each requires their own payment.

Will my insurance cover this procedure?

Each insurance policy dictates different coverage. We will make every effort to verify your benefits before your procedure.

If the codes change, will my benefits change?

If the procedure changes from a screening procedure to a diagnostic procedure, the codes will change and your benefits may change as well.

Can my claim be resubmitted with a different code if the insurance denies payment for the procedure?

No, codes can not be changed retroactively to match the insurance coverage.

My primary care physician gave me a referral for this procedure. Does that mean that my insurance will cover the procedure?

No, a referral from your primary care physician does not guarantee payment from the insurance company.

What can I do to help make sure my claim is submitted correctly?

Make sure we have a copy of your most recent insurance card. Report any changes in insurance to us.

Who do I contact if I have a question about my bill?

Please contact our billing department at (616) 752-6852 with any questions.