goals and metrics of a patient portal

What are the features of a patient portal?

Extracting metrics from patient portal systems can be a challenge, but it is important to develop a series of reports at regular intervals to allow management, the portal team and the project manager to measure progress toward goals and identify when corrective actions are needed to get the project back on track.

Which patient portal metrics are most commonly studied?

A patient portal is an online tool that gives patients direct access to their electronically stored health information. It can streamline administrative functions and increase communication between patients and their care team.

What are the most common metrics used in clinical trials?

Goal Metrics. Strengthen our hospital. relationship. Hospital Metrics. Decreased length of stay. Increased contribution to operating margins, amortization of hospital fixed costs, and shared. capital resources. Cost awareness and active cost management.

What are some examples of goals and metrics?

Metrics. E-tool & Patient Portal Use. The Centers for Medicare & Medicaid Services (CMS) identified six key focus areas to measure effective patient and family engagement in clinical practice. The intent of this metric is to have an electronic tool that allows patients to access their medical record and have an easy, direct way to communicate with providers.

How is patient portal success measured?

To be successful, they should be assessed using measures that span across improvements in patient and family engagement (e.g., overall use and satisfaction with use and care), clinical outcomes, and operational efficiency.

What metrics are used to measure healthcare?

The seven groupings of outcome measures CMS uses to calculate hospital quality are some of the most common in healthcare:#1: Mortality. ... #2: Safety of Care. ... #3: Readmissions. ... #4: Patient Experience. ... #5: Effectiveness of Care. ... #6: Timeliness of Care. ... #7: Efficient Use of Medical Imaging. ... #1: Data Transparency.More items...•Oct 30, 2018

What is the purpose of patient portals?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.Sep 29, 2017

What is a KPI in patient access?

Develop and Monitor Key Performance Indicators (KPIs) for Patient Access. To ensure a high level of productivity and accuracy, Patient Access operations should be measured on KPIs to monitor quality, process, financial, and customer service.

What are clinical metrics?

Clinical trial performance metrics (also commonly referred to as operational metrics, or key performance indicators) are data points that provide insight into operational performance. The use of metrics is two-fold: improving processes internally and strengthening relationships with sponsors.Jul 11, 2014

Why are metrics important in healthcare?

A healthcare KPI, or metric, is a type of performance measurement that helps you understand how your healthcare organization or department is performing. A good healthcare KPI should be well defined, quantifiable, thoroughly communicated, and crucial to achieving your strategic goals.

What is the goal of hie?

The purpose of HIE is to promote the appropriate and secure access and retrieval of a patient's health information to improve the cost, quality, safety and speed of patient care.

How do you improve patient portals?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020

What should be in a patient portal?

A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...

How do you measure patient access?

There are six key patient access metrics healthcare leaders need to assess their current status and drive successful access initiatives.Provider Network Composition. ... Provider Capacity Utilization. ... Patient Demand Conversion. ... New Patient Growth. ... Appointment Wait Times. ... Referral Retention.Sep 21, 2018

How do you measure patient volume?

M90 ÷ A90 = Patient Volume. FQHCs calculate patient volume by adding Needy encounters in the same 90-day period (N90):(M90 + N90) ÷ A90 = FQHC Patient Volume. ... DO NOT COUNT multiple claims for services for the same patient by the same provider on the same day. ... Calendar Year Preceding Payment Year.Apr 16, 2021

What are Hfma map keys?

MAP Keys are industry-standard metrics or KPIs used to track your organization's revenue cycle performance using objective, consistent calculations. HFMA's web-based MAP App helps hospitals, health systems, and physician practices improve performance throughout the revenue cycle.

Why are patient portals important?

Since the main intent of patient portals is to encourage patients to be engaged in their own care, these portal initiatives have much more benefit beyond attesting to Meaningful Use and should be incorporated into organizational strategic plans for patient engagement.

What is patient portal?

One of the hot topics in healthcare that has been consistently developing and growing over the past few years is the patient portal. Since many different EMRs and portal platforms are used across hospitals and physician offices, each facility is left to develop policies and procedures for what will be released through the portals and how they will be used. There are no specific standards for patient portals, aside from those needed to meet Meaningful Use requirements, which results in different experiences and functionality for end users.

Who is Erin Head?

She is a renowned speaker on a variety of healthcare and social media topics and currently serves as CCHIIM Commissioner for AHIMA. She is heavily involved in many HIM and HIT initiatives such as information governance, health data analytics, and ICD-10 advocacy. She is active on social media on Twitter @ErinHead_HIM and LinkedIn. Subscribe to Erin's latest HIM Scene posts here.