gillette childrens patient portal

What are my rights at Gillette children's specialty healthcare?

When you or your child receives care at Gillette Children's Specialty Healthcare, we want you to understand your rights, and that we’re committed to protecting your safety and privacy. Gillette adheres to the Federal Patient’s Bill of Rights as well as the Minnesota Patients’ Bill of Right (PDF).

Where is Gillette children's Specialty Healthcare located?

See other ways to support Gillette Gillette Children's Specialty Healthcare Mailing address: 200 University Avenue East, St. Paul MN 55101 Visit us on Facebook Visit us on Twitter Visit us on LinkedIn Visit us on Youtube Visit us on Pinterest Visit us on Instagram Kids Health Matters Call Patient Appointments 651-290-8707/800-719-4040

Is Gillette a non profit hospital?

As a not-for-profit hospital, Gillette relies on supporters like you. Thank you! Donate Online Now See other ways to support Gillette Gillette Children's Specialty Healthcare

How do I sign up my child for mygillette?

Just go to the app store for your device, download the app and enter your MyGillette username and password. If Your Child Is 12 or Younger For patients age 12 or younger, a parent or caregiver may sign up for a MyGillette account. Call Health Information Services at 651-229-3886, option 3.

Understand the Cost and Quality of Your Care

Find information about costs, quality, insurance, payment plans and the Gillette Assistance Program (GAP).

Services to Support Your Family

Regardless of where your child is in their medical journey, the Child and Family Services team at Gillette is ready to help.

Parent Resources and Support

If you’re new to Gillette or facing a new diagnosis, we offer resources and a series of Parent-to-Parent videos to help you feel prepared and supported.

International Patients

Families travel from across the U.S. and world to receive evaluations and treatment from our specialists.

Interpreter Services

Interpreters in many languages are available either in person or over the phone.

Patient Services and Resources

Here you'll find patient resources and support services information to help you manage your medical records, bills, insurance and more.

Prepare for Your Visit

Useful information to help you prepare for your visit—from taking a tour, transferring records, comforting your child, to preparing for surgery.

During Your Visit or Hospital Stay

Find information about our facilities, amenities and activities, and view our visitor guidelines.

Patient Education

Explore education materials such as discharge information, instructions for home care, diet, rehabilitation and more.

Where to check in at Gillette Children's Hospital?

Upon arrival at Gillette Children’s Specialty Healthcare, visitors must check in at the fourth-floor Guest Services desk before entering a hospital unit. At the desk, staff print a visitor pass, which includes a photo of the visitor. The visitor must wear the pass while at Gillette.

What happens when a patient is admitted to Gillette?

When patients are admitted, they have an opportunity to be included in our patient directory. This allows us to tell callers and visitors that the patient is at Gillette, and it enables delivery of mail, flowers, etc. We don’t disclose confidential information about the patient.

What happens if a patient is not in the patient directory?

If a patient is NOT included in the patient directory, we don’t tell callers that the patient is here, and when people arrive at the Guest Services desk asking to visit the patient, we don’t give them visitor passes right away. Staff must first locate and contact the patient, a legal guardian, and/or nursing staff to obtain authorization before allowing visitors to enter the patient’s hospital unit. That can cause delays for family members or other visitors the patient wants to see. For that reason, we recommend patients be included in the patient directory unless unusual security or privacy concerns exist.

What time does Gillette open?

5:30 a.m.-9 p.m.: Patients, family members and visitors may enter through the Gillette main doors. (You can also reach Gillette by entering through the Regions Hospital west entrance, open 5 a.m.-9 p.m.)

How old do dogs have to be to visit Gillette?

Gillette allows visits from patients’ pet dogs in all Gillette units except the Pediatric Intensive Care Unit. Visiting dogs must be at least 1 year old, well groomed, and in good health, and they must have up-to-date immunizations.

How many visitors can you have at Gillette?

Out of respect for other patients, we request that you have only two visitors at a time (in addition to parents or primary caregivers) on your hospital unit. If you have more visitors at Gillette at the same time, some may wait in designated lounges or waiting areas before coming to the hospital unit.

What is the phone used in a hospital?

Outside each hospital unit’s main doors is a phone, which visitors use to request entrance. Staff in the unit answer the phone and use a video camera to view the visitor pass before electronically unlocking the door, “buzzing” the visitors in.

What is a Gillette privacy notice?

It describes personal information about patients, how we use it and with whom we share it. This notice also explains your right to not have your information shared with parties outside Gillette.

How to request medical records?

To request medical records, you as a patient, or as a parent or guardian of a patient, must complete and sign an Authorization to Release form.

How to contact Health Information Services?

If you would like to authorize disclosure of your personal information to someone, such as a family member or attorney, you may contact our Health Information Services department at 651-229-3886.

What happens if you fill out a form that is incomplete?

Incomplete forms will be returned for completion.

Does Gillette have a patient bill of rights?

Gillette adheres to the Federal Patient’s Bill of Rights as well as the Minnesota Patients’ Bill of Right (PDF).