gencare metairie patient portal

What is the MHS Genesis patient portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

What is a preferred specialist at jencare?

These preferred specialists, both on-site and in the community, work side-by-side with our primary care physicians to care for each patient individually. For patients requiring off-site care from a trusted specialist, JenCare staff will coordinate the entire referral process.

Can I use RelayHealth and TRICARE Online with MHS Genesis?

While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers. With the MHS GENESIS Patient Portal, patients will now be able to directly request appointments and view provider notes.

Why gencare resources home health care?

Founded in 2011, GenCare Resources Home Health Care provides peace of mind to families and individuals whose loved ones need assistance to continue living safely……. LEARN MORE. GenCare offers a diverse range of services that include solutions for all ages. Are you ready to take the next step toward a customized at-home-care approach?

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.

Payment & Insurance

We welcome patients with many private insurances and patients with Medicaid and Medicare. Call for more information.

Ways to Give

JeffCare, a program of JPHSA, is a 501 (c) (3) not-for-profit entity and accepts donations, memorial gifts, and other forms of giving.

JeffCare Wellness News

Give your email or phone number to a JeffCare staff member to set up your account. The patient portal allows you to do the following: