frequently asked questions about the patient portal

Frequently Asked Questions about the Patient Portal Q: What is a Patient Portal? A: A Patient Portal is a secure online website that gives convenient 24-hour access to personal health information and medical records from anywhere with a secure internet connection.

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What is a patient portal?

Frequently Asked Questions about the Patient Portal What Is a Patient Portal? A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—called an Electronic Health Record or EHR—from anywhere with an Internet connection. Why Is Using a Patient Portal Important?

Can I view my history of visits to the patient portal?

You can view your history of visits to the CareMount Medical Patient Portal as well as any time information was sent to your CareMount Medical Patient Portal account. Can I schedule an appointment online within the Patient Portal? Appointments can be scheduled online on our secure booking site.

How do I get a statement from the portal?

After a patient registers for the portal for the first time, they have to wait one billing cycle before a statement will appear on the portal. You are welcome to call our Patient Assistance line 844-279-5734 and request and on-demand statement for sooner access.

What should I do if I have trouble logging into patient portal?

If you experience any difficulty logging on, please contact 914-242-1555 for assistance. What Devices can I use to access Patient Portal? What is “Inbox”? The Inbox is where you will receive communication from your healthcare professional (s).

What type of information can be found on a patient portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017

How do you keep patient portals secure?

Here are five ways organizations can bring their patient portal security up-to-date and keep their networks safe from unauthorized access:Portal sign-up process should be automated. ... Keep anti-virus and malware software up to date. ... Multifactor verification is a must. ... Protect patient identities with identity solutions.More items...•Mar 20, 2020

What makes a good patient portal?

In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online. Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments.Jul 24, 2019

What information is excluded from a patient portal?

However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.

Why do some patients fail to participate in the use of the patient portal?

The reason why most patients do not want to use their patient portal is because they see no value in it, they are just not interested. The portals do not properly incentivize the patient either intellectually (providing enough data to prove useful) or financially.

What are challenges for patients that do not have access to all of the PHRs?

Between underutilization of technology, lack of patient education, and inadequate health IT interoperability, patients and providers are struggling to ensure robust patient health data access.Underutilized patient portals.Ambiguous security protocols.Limited health data interoperability.Aug 11, 2016

What are the benefits disadvantages and problems that can occur from using a patient portal?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

How do you encourage patient portal?

The following strategies will help you engage your patients to use the portal.Mass enrollment. ... Get the whole office involved. ... Use every patient handout or marketing collateral as an opportunity to promote the patient portal. ... Market the benefits, not the features. ... Older patients may surprise you.More items...•May 28, 2019

What are the disadvantages of patient portals?

Even though they should improve communication, there are also disadvantages to patient portals....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.Nov 11, 2021

What are the five main features of the new healthcare portal?

5 Key Features Every Patient Portal Needs to OfferExcellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.May 12, 2020

What role can HIM professionals play with regards to portals?

HIM professionals are well positioned to encourage patients to use a portal and can do so by discussing benefits of use, authenticating patient identity, teaching patients how to securely access their information, and helping them understand their record.Jan 1, 2015

What is the difference between a patient portal and a Personal Health Record?

Traditionally, a Patient Portal is an extension of an EHR, EMR, or Hospital system. ... On the other hand, the Personal Health Record (PHR) is more patient centric, is controlled by a patient or family member, and may or may not be connected to a doctor or hospital (i.e. it may be tethered or untethered).Sep 6, 2012

What is patient portal?

Patient Portal is a secure central location where you can view and request the following:

What is the default answer to the security question?

Security Question: the default answer to the question is “red” (enter your answer in lowercase) Upon sign-on, you will be prompted to change your password and security question. If you experience any difficulty logging on, please contact 914-242-1555 for assistance.

What is an inbox?

The Inbox is where you will receive communication from your healthcare professional (s). For example, if you request medical record information, you will be notified in your inbox that it is ready to download or view through the portal.

What is the history of present illness?

History of Present Illness – A more detailed description of the reason or history given on the visit.

How long does it take to update a balance on a 401(k)?

Payments and balances are updated in 7 business days.

Is it easier to read or understand the information received?

No, but it is easier to read and understand the information received.

Can you pay your bill through the patient portal?

NOTE! Bill pay is NOT done through the Patient Portal. Visit and bookmark Pay Your Bill for this feature.

Why do we need a patient portal?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and sometimes even save a trip to the doctor’s office.

Is your health information private?

Your Health Information Is Private, Secure, and Protected

Do you need to protect your patient portal?

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.

What information is available in the patient portal?

After you create your portal account, you will have access to view the following:

How do I contact Community Care Physicians if I'm having trouble using the portal?

Please complete and submit the form on the Help and Support Request page,call 518-213-6952, or email mycareDOT@communitycare.com .

How soon will my information be available in the portal?

When you create your account, the information uploads immediately from your electronic medical record. Chart updates will occur throughout the day.

How will I know when something has been added to my Portal?

You will receive an email notifying you to logon to your portal to see new information. This email will tell you where to look for the information. You may change your notification settings to receive text messages as well.

Can I give other people access to my portal account?

Yes, this can be done in the "My Account," area of your portal. Look for "Preference" and "Account Preference." You will see a link to "Invite a Proxy."

What do I do if I notice there is incorrect medical information in my portal account?

Please address these problems directly with your health care provider. Your provider is the only one who can make changes to your Electronic Health Record.

Is FollowMyHealth® secure?

Yes, in compliance with federal patient privacy regulations, all transmitted data is encrypted during this process. The data storage is also encrypted for protection. Your login occurs over Secure Socket Layer (SSL, shown as HTTPS in your browser's address bar) which is an industry standared providing secure communication over the internet used by sites such as online marketplaces or financial institutions. Learn more at FollowMyHealth.com

What is a patient portal?

A: A Patient Portal is a secure online website that gives convenient 24-hour access to personal health information and medical records from anywhere with a secure internet connection.

Can you copy and paste passwords on a portal?

A: Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can