fort sanders patient portal

Why choose Fort Sanders Regional Medical Center?

The quality of care at Fort Sanders Regional Medical Center has been recognized by The Joint Commission, a national accrediting agency for healthcare organizations, the U.S. Department of Health and other leading associations which measure hospital performance and outcomes.

What is the current visitation policy at Fort Sanders Regional Medical Center?

Click here to view our current visitation policy. Fort Sanders Regional Medical Center is a tobacco-free environment. As a healthcare provider, it is our responsibility to provide a safe, smoke and tobacco-free environment for patients, visitors, employees and the medical staff. Vaping and e-cigarettes are also prohibited.

What kind of services does Fort Sanders offer?

Its services include acute care hospitals, outpatient facilities, specialized care in areas such as cancer and rehabilitation, behavioral health organizations, physician clinics, home care and a school of nursing. Area hotels near Fort Sanders have offered discount rates for families of our patients.

Why choose Fort Sanders for stroke care?

As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke. We are also the region’s leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery.

What is the number to call for Fort Sanders?

Area hotels near Fort Sanders have offered discount rates for families of our patients. Call the patient representative (weekdays) at (865) 331-1611 or the nursing supervisor (nights and weekends) at (865) 331-4949 for assistance.

Is Fort Sanders a stroke center?

Fort Sanders Regional Medical Center is accredited by The Joint Commission, recognized nationwide as a symbol of quality and commitment to meeting certain performance standards. Our stroke program at Fort Sanders is certified by the Joint Commission as a Comprehensive Stroke Center, one of only a handful of facilities in our state.

Is Fort Sanders a tobacco free hospital?

Fort Sanders Regional Medical Center is a tobacco-free environment. As a healthcare provider, it is our responsibility to provide a safe, smoke and tobacco-free environment for patients, visitors, employees and the medical staff. Vaping and e-cigarettes are also prohibited.

Where is patient information for hospital visits prior to transition dates?

Patient information for hospital visits prior to the transition dates will remain on the Relay Health patient portal.

Is Covenant Health a portal?

Covenant Health is in the process of transitioning our patient portal system from Relay Health to MyCovenantHealth. Transition dates for each hospital are:

What is the phone number for a patient account?

If you have insurance coverage information that was not provided at the time of your visit, please call our Patient Accounting Office immediately at (865) 374-3000 so we can update your account. This is important because insurance companies often have strict guidelines for timely claim submission.

How to access financial assistance for Patricia Neal?

To access the Financial Assistance Policy and Application for our acute care hospitals and Patricia Neal Rehabilitation Center, go to the hospital’s website and select the Patients & Visitors link at the top of the home page. From the Patients & Visitors page, select the Financial Assistance link from the list on the right side of the page. This link will take you to financial assistance information and the application (in English and Spanish).

Does a statement of medical expenses include a physician's fee?

Statements will not include any physician charges. Professional charges for the emergency department physician, radiologist, cardiologist, pathologist, anesthesia, and all other specialty physicians are billed separately by the physician’s office. These charges are NOT considered part of the hospital bill.

Contact Us

If you need a copy of your medical record, please call (865) 331-1106. Our staff will be happy to help you with this process.

Looking for a copy of your birth certificate?

For those persons born at Fort Sanders Regional Medical Center and seeking a copy of your birth certificate, please note that we do not keep copies of birth certificates on our premises. Original certificates are all sent to the state for filing.

Four Ways You Can Enroll

Ask your physician’s office or hospital registration rep to email you a portal invitation

Download our app

After you enroll, download the MyCovenantHealth app from the Apple App store or Google Play store .

Connect with other health apps!

Connect your MyCovenantHealth account with other health apps. Learn how this process works.

What if I have problems signing up?

We are here to help get you enrolled. Submit an online request or call us at (865) 374-5260, Monday through Friday from 8 a.m. until 5 p.m. If you are asked to leave a message, we will call you back as soon as we can during business hours.

Medical records prior to July 2018

Hospital records from before July 2018 can be obtained by calling Covenant Health Information Management at (865) 374-5269.

Claiborne and Cumberland Medical Center medical records

For records at Cumberland Medical Center, please call (931) 459-7779 or visit Cumberland’s patient health portal website for more information.