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Problem #2: Information on file with your provider does not match what you entered to verify your identity. The system checks your email address, home postal code (for U.S. zip codes, use 5 digits, not 5 + 4), and date of birth to verify your identity and correctly link your Patient Portal account to your medical records.
Simply click on the Help button inside Amazing Charts EHR. You can reach our Support team via the methods below. Support is available on weekdays from 8am to 8pm ET, with the following exceptions: New Year’s Day, Memorial Day, Independence Day, Victory Day (8/13), Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve, and Christmas.
In either case, just three words can summarize the potential value-added of patient portals to consumers: ease of communications, fast solutions and efficient chronic disease management — but only if the portals are actually integrated into patients’ lives.
Sure, most hospitals have a program for training inpatients on using their portals. If the patient is well enough, he or she might remember that training, but without reinforcement, taking the next step of logging in at home is not likely. Outpatients? They may receive a brief instructional fact sheet when they check out, but that’s about it.
A big issue for many users is that portals are simply too complicated for at least two opposite kinds of users: those who have low computer literacy, and those who are so computer savvy that they expect the simplicity of an Uber or Instagram app to get a test result or appointment with a click or two.
Similarly, healthcare providers can achieve at least three big benefits from patients’ portal-usage: greater efficiencies, cost-savings and improved health outcomes — again, only if patients use their portals. But with only 20% of patients regularly relying on portals, many benefits have been unattainable.
Rapid access cannot replace patients’ rights to understand. Even if a test result isn’t recognizably negative, a portal presentation of an uninterpreted report can be painful to patients and certainly unproductive.
Acceptance of the portal concept continues to be slow, especially within physicians’ offices and small to middle size hospitals. Though these providers implemented portals via their Meaningful Use / MIPS incentives, portals are often not treated as a central communications tool. Patient engagement? Yes…a laudable objective for policymakers — but many physicians already lament the deep cuts in their daily patient schedule that have been created by complex EHR-related obligations. The added work of portal interaction has been the opposite of a pot-sweetener, despite touted financial benefits.
Having trouble activating your Patient Portal account or setting your password? There are several reasons why account activation might fail.
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