eye health info patient portal

When will the new MyHealth info patient portal open?

We transitioned to a new MyHealth Information patient portal effective June 28, 2022. How to view your current medical records through MyHealth Info. Health records since June 28, 2022 are available on MyHealth Info. If you’re a MyHealth Info user, you are used to accessing your records through the MyHealth Info portal.

How do I log in to my Patient Portal?

To get to your patient portal, you’ll need to contact your medical provider’s office for the web address. They can also provide you with instructions on how to register and log in if you need them. We apologize for any confusion or frustration this misunderstanding may have caused you. How can I reset my password, security question, or access code?

What can I do with MyHealth info?

Use MyHealth Info to request an appointment, request medication refills, check lab results, view medical records and send messages to providers and more. We transitioned to a new MyHealth Information patient portal effective June 28, 2022. How to view your current medical records through MyHealth Info.

What information do I need to sign up for MyHealth info?

You need to be a current patient of Northfield Hospital + Clinics and have an email address listed in your account before you can sign up. You will need the following information to sign up: MyHealth Info gives you private, secure access to your health and billing information any time plus useful tools to help you better manage your health.

How to reset password on PocketPatient?

There are a few different ways you can reset your password. 1. Click on your name at the top right-hand corner and choose the “Reset Password” option. 2. If you are using the PocketPatient app, click the “Home” button at the bottom of the screen and choose the “Change Password” option. 3.

How to refill a pocket patient?

On the PocketPatient app, from the home screen, choose the “Request Refill” option. From here you can choose the medication you wish to have refilled and choose “Next”. The request will be sent to your provider.

How long does a portal password last?

Temporary passwords are only available for 72 hours. If this password expires, you will need to request a password reset by emailing one of our Portal Support Advocates at

Can you request an appointment on PocketPatient?

At this time, if you are using the PocketPatient app on your phone, you will not be able to request an appointment. This can only be done on the web.

Do you have to include subject and message in Portal?

You must include both a subject and the message to send through the Portal.

Is testing included in PHI?

Your most recent appointments will be available in the portal. Please see how to access medical records FAQ ( Is there a such FAQ). However, testing is not included. If there are additional records needed, you may complete an online PHI form to request records by clicking on the link below.

Where does my health information in MyHealth Info come from?

All of the information comes from your Northfield Hospital + Clinics electronic health record. This ensures that you have access to the most accurate, up-to-date information possible.

How long does a patient access code last?

For your security, your patient access code expires after 30 days and is no longer valid after the first time you use it. If you need a new patient access code, please contact Health Information Services at 866-465-9005.

Can I link my health information to a health app?

If you would like to access your health information via a health application of your choice, please call 866-465-9005.

Can I pay my bill online?

Yes, once inside MyHealth Info, click on the Billing button. Click on the account you wish to pay. Then click on the Make a Payment button to the right of your bill. If you have both hospital and clinic bills, you will need to pay each separately.

Who do I call for help?

If you are having technical problems, please call MyHealth Info Services at 866-465-9005 or email myhealthinfo@northfieldhospital.org (link sends e-mail). MyHealth Info help is available Monday through Friday 8 a.m. to 4 p.m.

Is MyHealth Info secure?

MyHealth Info is a secure Internet site, which means your information is protected and always safe. MyHealth Info access is permitted only to authorized users that have been verified through an activation process. Members have a unique username and password that is known only to them.

Can I give my family access to my information?

Yes, Click on Shared Access and it will take you through the process of setting someone up .

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.