examples of a patient portal

by Louvenia Bailey DVM 8 min read

Healthcare Portals That Improve The Patient Experience

35 hours ago Jul 24, 2019 · For example, maybe the front office fields general portal queries every few hours, while nurses field clinical ones, such as follow-up care questions, as they come in. Collect patients’ email addresses: Patients usually have to provide their email address to register for access to your portal. >> Go To The Portal


Here are some of the leading vendor-neutral patient portals:

  • Bridge Patient Portal*
  • FollowMyHealth*
  • RelayHealth
  • Caradigm
  • InteliChart*

Patients choose their top 7 portal features
  • Scheduling appointments online.
  • Viewing health information (e.g., lab results or clinical notes)
  • Viewing bills/making payments.
  • Checking prescription refills/requests.
  • Filling out pre-visit forms (e.g., intake form)
  • Sending messages to my care (healthcare provider) team.
Jul 24, 2019

Full Answer

How to create your patient portal?

Jul 24, 2019 · For example, maybe the front office fields general portal queries every few hours, while nurses field clinical ones, such as follow-up care questions, as they come in. Collect patients’ email addresses: Patients usually have to provide their email address to register for access to your portal.

How to access patient portal?

One example of a patient portal system is MyChart. Patient portals, like MyChart, have many important features such as those that allow a patient to: Schedule an appointment ; Pay a bill

How to achieve patient engagement with a patient portal?

Aug 13, 2020 · A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals. For access, you will need to set up an account.

What is an epic patient portal?

Nov 11, 2021 · What are some Examples of Patient Portals? Allscripts. Being one of the healthcare compliance solutions, Allscripts provides a patient engagement portal named Allscripts FollowMyHealth for patients to easily message healthcare professionals as well as view their lab results and other health-related information. Patients can also renew their …

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What types of patient portals are there?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.

What should be included in a patient portal?

A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...

What is the most popular patient portal?

Top 10 Patient Portal Software By EMRSystemsEpic EHR Software's MyChart.athenahealth EMR Software's athenaCommunicator.PrognoCIS EMR Software.Cerner Specialty Practice Management Software.eClinicalWorks EMR Software's Patient Portal and Healow App.Greenway PrimeSUITE EHR Software.NextGen Healthcare EHR Software.More items...•

Is a patient portal the same as an EHR?

PHRs, EHRs and patient portals PHRs are not the same as electronic health records (EHRs), also called electronic medical records (EMRs), which are owned and maintained by doctors' offices, hospitals or health insurance plans.

What are examples of personal health records?

personal health record (PHR)Information about visits to healthcare professionals.Allergies.Family history.Immunizations.Information about any conditions or diseases.A list of medications taken.Records of hospitalization.Information about any surgeries or procedures performed.

How do I make patient portal user friendly?

Offer forms and workflows that are easy to use and to customize. Ensure that the portal is affordable for providers. Make sure that the patient data is portable so that providers can share it with other providers. Provide system upgrades to keep the portal up-to-date.

What is a patient portal in healthcare?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries. Medications.

How common are patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014. The proportion of individuals who were offered and accessed a patient portal did not increase between 2019 and 2020.

What is a patient portal app?

Patient portal apps typically allow patients to share their health records with providers, enabling them to gain a longitudinal view of their patient's health history. Like Epic's MyChart, some apps even allow patients to provide temporary access to their medical records via a code.

What is EMR patient portal?

A patient portal that is accessed through a secure login. It includes a Personal Health Record (PHR) and allows your practice and patients to exchange information securely and in full compliance with HIPAA. Having a patient portal is one of the many requirements for Meaningful Use.

Why is patient portal important in healthcare?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.

How many patients have access to a patient portal?

In May 2019, we surveyed 232 patients and found that 72% had access to a patient portal. That’s an approximately 64% increase over the finding concluded in a similar study conducted in 2016.

What to do when your practice is ready for patient portal?

Once your practice is ready for new patient portal software, take some time to consider what functionality is on your wish list. The range and breadth of features a portal offers will vary based on vendor and cost.

What is a highlight in healthcare?

Highlight: Allows patients to send messages from the portal to the healthcare provider in a safe and secure manner. Provides patients with a convenient alternative to face-to-face appointments, telephone contact, letters, and e-mails to send messages.

Why do we need portals?

Other reasons to implement a portal include: To foster better patient-physician relationships: Portals offer a round-the-clock platform on which both parties can conveniently exchange health information, ask questions, and review medical notes—providing more opportunities to connect.

How to request a prescription refill?

Highlight: There are two different ways to request a prescription refill through this portal: click on the “request refill” button on the home page, or go to a separate “Refill Requests” page to view a comprehensive list of current medications and make a specific selection.

Can a patient portal be integrated into an EHR?

It’s very common for patient portals to be bundled into an integrated EHR suite that includes additional medical software applications. Alternatively, practices can choose to purchase patient portal software as a stand-alone or integrated program. Here are the differences between the two types of systems:

Does a portal success come down to whether or not patients actually use it?

Even after you’ve done everything we’ve suggested for a smooth portal implementation, its success will ultimately come down to whether or not your patients actually use it.

What is a patient portal?

A patient portal is a secure website that allows patients to access their health information and, in many cases, connect with their physician.

What does Susan see on MyChart?

Susan has been going to a doctor whose clinic uses MyChart for about a year now. When she logs into her MyChart account the first thing she sees is a welcome screen. The welcome screen contains numerous things. There is a notification section. She sees that she got a notification about a new test result. There is also a 'To-Do' section, where she sees that she is due for a flu shot in about a month. Further below she sees a News section, where her clinic has recently posted a blog article about 7 tips for healthy living.

How to access a patient portal?

With a patient portal: 1 You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. 2 You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines. 3 E-mail reminders and alerts help you to remember things like annual checkups and flu shots.

What are the benefits of a patient portal?

Expand Section. With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day . You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all ...

How much does an e-visit cost?

For minor issues, such as a small wound or rash, you can get diagnosis and treatment options online. This saves you a trip to the provider's office. E-visits cost around $30.

How old do you have to be to get access to your child's portal?

If you have a child under age 18 years, you may be given access to your child's patient portal, too.

Can you access all of your health information?

You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines.

What is the Forest Hills patient portal?

On top of that, this patient portal features the ability to request appointments and refills, review growth charts, print immunization records, and fill out surveys for check-ups and other portions of the medical record.

What is portal in web?

As a web-based platform, a portal allows users to connect with one another and find content that is relevant with ease and simplicity. It combines information from different sources into a single user interface. The portal’s functionality can provide a far-reaching impact on an organization and its processes. ...

What is UAB medical?

UAB’s top-ranked medical professionals found a platform through which they can reach many visitors and actual patients with health concerns. Their site hosts a free patient portal with a directory of various healthcare providers categorized by specialty, gender and location. It also features various subsections for knowledge about conditions and treatments, locations, contact info and FAQs.

What is a patient portal?

Patient portals are designed to help patients securely view their health data, consult a healthcare provider, schedule their appointments, and do more to be active participants in their health care process.

Why do patients use patient portals?

The patient portals eliminate the need for a phone call or multiple phone calls by patients to communicate with their physician, since these portals incorporate a secure messaging system that makes communication easier between them.

What are the benefits of a patient portal?

By providing easily accessible health information, a patient portal gives considerable benefits to both patients and doctors. One of the remarkable benefits of a patient portal is patient engagement, which allows patients to actively engage in their healthcare.

How many patients are required to use the patient portal?

Also, the law requires every practice to have 5 percent of its patients using the patient portal. Once a practice fulfills this requirement, its portal must be secure and flexible to use. Moreover, to comply with federal privacy requirements, the EHR vendor an organization, selects must ensure that patients access their clinical data through an encrypted connection.

Why is patient portal important?

A patient portal’s importance is also due to its 24-hour access to patients to communicate with their physicians anytime, ask questions, schedule appointments, review notes, and establish a closer relationship with them.

How does portals help patients?

By allowing patients to schedule appointments online, request prescription refills, and do more, portals automate every practice-related task. This results in the reduction of manual administrative tasks allowing front-office staff to help doctors provide better care to patients.

How many steps are involved in the implementation of a patient portal?

The implementation of patient portals involves different steps to be followed- from research to final implementation and execution of them as a system. Here are six steps to implement a patient portal:

What is a patient portal?

Patient Portal became a measure for the Coordination of Care under the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009, allowing patients access to Healthcare Information . As a result of which Electronic Medical Records (EMR) & Practice Management Software vendors also started offering an integrated Patient Portal Software that empowers patients to take charge of their care.

How many patient portals show lab results?

Easy Access to Medical Records – The aforementioned report also shows that 90% of patient portals show lab results. More than 75% offer updated medication lists, show visit summaries, and display problem lists. More than 50% show clinician notes.

Why use across care settings?

Use across Care Settings – Patients should be offered secured access to harmonize data they received while treatment between multiple practices for different things rather than having a need to create multiple login credentials to access the patient portal of each provider.

What is a patient portal?

A patient portal is a type of personal health record (PHR) that is connected to an electronic health record (EHR) system. Patient portals provide a secure website through which patients can access their clinical data. They are a key component of most EHR architectures and an important focus of meaningful use because of their potential to streamline the delivery of patient-centered health care. Features of patient portals may include secure messaging, after-visit summaries, medication lists, allergy lists, laboratory results, and appointment scheduling. When used effectively, patient portals can empower consumers by enabling active management of their own care. However, we know little about how patient portal use fits into the broader personal health information management (PHIM) practices of various groups, such as older adults.

What are the two themes of patient portals?

From the interviews, two themes emerged with regard to patient portals: ‘facilitators,’ characterisitcs, uses or other attributes that encouraged or eased utilization of a patient portal, and ’barriers,’ individual or systems level obstacles to patient portal use.

How do patient portals empower consumers?

When used effectively, patient portals can empower consumers by enabling active management of their own care. However, we know little about how patient portal use fits into the broader personal health information management (PHIM) practices of various groups, such as older adults.

How many days a week do portal users use computers?

Our preliminary anaysis found that most portal users (93%) reported using a computer 6–7 days per week and 47% rated themselves as “very experienced” computer users. All reported having learned to use a computer 10 or more years ago and having Internet access where they live. In contrast, the majority of portal nonusers reported having used computers less than 6 days per week (30%) or not all all (36%), 25% lacked Internet access where they lived, and 19% reported they had not learned to use a computer. Among the 52 particpants (portal users and nonusers) who use computers, the most common use of computers was emailing and browsing the Internet.

How old are Portal users?

Portal users ranged in age from 61 to 93 years , and most lived independently in a private residence (60%) and had college education or higher (67%). Although portal nonusers were similar in age, fewer were college educated (53%) and more lived in retirement or assisted living facilities (74%).

What are the challenges of using PHRs?

examined views of family practice physicians and staff about the benefits, barriers, and use of PHRs by older adults, in relation to medication use4. They concluded that the family practice physicians did not have a complete understanding of the benefits that PHRs can offer patients. Several studies highlight the challenges that older adults face when using PHRs, such as physical or cognitive limitations and low computer literacy5. Providers have also raised concern that use of PHRs could introduce privacy risks to patients4. Other providers worry that older adults may be especially vulnerable to “getting scammed”4while using electronic or online PHRs.

What is a university portal?

Universities leverage web portals to provide information to applicants, students, alumni, and staff. A student/faculty platform will typically give users access to a calendar with upcoming campus events, enrollment procedures, grading, financial transactions, workflow processes, etc.

What is a web portal?

Web portals allow protected access to user-specific content, including important data, interactive instruments, and communication tools. Read on to learn more about the most popular types of web portals.

Why do companies use web portals?

This solution streamlines business processes and facilitates the company’s development. Companies from different domains use such platforms to refine website functionality, offer user-targeted content, and cater to their clients’ desires better. Web portals improve the collaboration among employees by sharing corporate materials such as training guides, manuals, or information on potential clients. The customer journey is enhanced with robust security features such as multi-factor authentication, data encryption, and content retention policies.

What is government portal?

Government web portals allow easy interaction between citizens, private businesses, and the government. This type of platform offers various types of content, such as information on payment for bills and parking tickets and other personalized data based on the citizen’s address.

What is an extranet portal?

Extranet and Partner Portals. An extranet is a controlled private network. It can be accessed by users, such as customers, partners, and suppliers, who have registered their accounts on the website. Typically, an extranet website offers a piece of information from a company’s intranet.

What are some examples of banking websites?

A great example of a banking platform is the Santander website, which lets customers control their accounts, cards, investments and loans, and access other information.

What is intranet in business?

An intranet is meant for improving teamwork within a company. It’s used for sharing sensitive data, unique business tools and corporate services, project documentation, training materials, and other important information. The organizational workflow can be enhanced with social media features as well.

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