evaluation of staff in patient portal

What is the portal for patient engagement?

Conduct a mixed-method evaluation of an inpatient portal’s use and related impacts on usability, use, and experience through a three-track evaluation approach. Build a Logic Model for assessment of an inpatient personal health record, drawing …

What is the role of patient portals in health care?

Oct 20, 2010 · Evaluation of the Patient Portal Program in UFHealth at Neuromedicine. INTRODUCTION Patient-centered care, in which the patient is an active participant in managing his or her health, improves patient and health care team satisfaction and health outcomes1. Improvements in the healthcare system will require greater engagement of patients and their

What are the organizational factors involved in patient portal implementation?

Objectives: Patient portals designed for inpatients have potential to increase patient engagement. However, little is known about how patients use inpatient portals. To address this gap, we aimed to understand how users 1) interact with, 2) learn to use, and 3) communicate with their providers through an inpatient portal.

What are the components of patient portal training?

Jun 12, 2008 · implementation, and evaluation of patient portals to improve patient and family engagement, clinical outcomes, and operational efficiency.1 Definitions The terms electronic health record, personal health record, and patient portal can be generally defined as follows: Electronic Health Record (EHR). An EHR is

How is patient portal success measured?

To be successful, they should be assessed using measures that span across improvements in patient and family engagement (e.g., overall use and satisfaction with use and care), clinical outcomes, and operational efficiency.

What should be in a patient portal?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

How do you improve patient portal?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020

What is the nurse's role in implementation of patient portals in healthcare?

Nurses see the portal as an additional service for patients, because it offers them the possibility for asking questions at any time and place suitable for the patient. Some nurses experience an increase in work load, because patients ask more non-urgent questions that otherwise would not be asked.Jun 15, 2012

How can the patient portal affect patient satisfaction?

Our model shows that patient portal use can influence patient satisfaction through the mediating effects of gratification, health self-awareness, and health perception. ... Therefore, by promoting effective patient portal use and fostering patient perceptions, health care organizations can improve patient satisfaction.

What do patients want from a patient portal?

May 13, 2016 - Patient portals are an online website that is connected to the EHR, centrally focused on patient access to health data. These tools give patients a look into various data points, including lab results, physician notes, their health histories, discharge summaries, and immunizations.May 13, 2016

How do you optimize patient portals for patient engagement and meet meaningful use requirements?

Meet Meaningful Use Requirements The portal must be engaging and user- friendly, and must support patient-centered outcomes. The portal also must be integrated into clinical encounters so the care team uses it to convey information, communicate with patients, and support self-care and decision-making as indicated.

What is meaningful use?

'Meaningful Use' is the general term for the Center of Medicare and Medicaid's (CMS's) electronic health record (EHR) incentive programs that provide financial benefits to healthcare providers who use appropriate EHR technologies in meaningful ways; ways that benefit patients and providers alike.

What are the benefits and challenges of implementing a patient portal?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

What makes a great patient portal Top benefits features and implementation tips?

Patient portals help encourage better physician-patient relationships and give patients more control over their treatment. They're able to check lab results, request prescription refills, update insurance information, manage any unpaid balances and more.Feb 12, 2021

How do patient portals affect nursing?

Takeaways: Patient portals facilitate patient engagement in healthcare decisions, improve communication, and streamline care. Less than one-third of patients access patient portals to view their medical data. Nurses can improve patient portal use by explaining the benefits and providing education.Dec 20, 2021

What is MU in patient portal?

Access to outpatient patient portals has increased dramatically, driven in large part by meaningful use (MU) requirements from the Centers for Medicare and Medicaid Services EHR incentives program.3.0 Features mandated by MU that directly relate to patient portal functionality include providing (1) a clinical summary to the patient after each visit, (2) secure messaging (SM) between patient and provider, (3) ability to view, download, and transmit personal health record data, (4) patient specific education, (5) patient reminders for preventative services, and (6) medication reconciliation5.

What is UFHealth portal?

This evaluation study was conducted at UFHealth, department of Neuromedicine, a healthcare facility, which uses a commercial electronic patient portal called MyUFHealth. MyUFHealth allows a patient to log on to a secure portal to access personalized health information, including laboratory results and medication list. Patients can also send secure electronic messages to their physicians. Upon their visits, activation codes are provided at checkout for patients to go online and set up their online access. This number is specific to that particular patient and the account can only be accessed with the information that patient enters for their specific chart.

When was established care defined in neurology?

An established care was defined as at least one visit between January 9th 2017 and March 31st, 2017.

When was sign ups collected?

sign-ups (defined as registering for the account and activating the account on-line), was the process measure, and this was collected and analyzed between January 9th to March 30th, 2017.

What is a QI project?

This quality improvement (QI) project was piloted on a small-scale using process improvement techniques adapted from industry such as the continuous QI model by Deming, Lean, and Six Sigma and Plan Do Study Act (PDSA). For this project, these techniques were based on incremental, cyclically implemented changes using a structured approach to select, implement, test, and refine interventions.

How to get the most value from an EHR?

To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.

When did Dover Family Physicians adopt EHR?

Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.

How long does it take for a nurse to respond to a patient?

The practice established standards for response times of within 4 hours for more urgent questions to 2 days for prescription refills

What are the limitations of EHR?

The limitations of the EHR and the patient portal have presented challenges, such as the inability to send clinical summaries to patients via the portal. The practice can only move ahead with certain aspects of patient and family engagement as quickly as the system is upgraded.

What is a patient portal?

Patient portals are intended to engage patients by giving them access to medical information ; however, if patients are unable to understand the information or the system is not usable, patients will not take advantage of them. Despite several aforementioned drawbacks, apps have used evolving innovative designs to engage consumers and offer unique features and functions that could be translated to patient portal design. For instance, Apple's ResearchKit's Diabetes app pings the user daily to update disease and symptom-related information. Check-in questions or user-friendly alerts in portals could similarly be explored for engaging more patients their health care. Alerts could ask if the patient understands an abnormal result, direct them to helpful resources, and encourage test result follow-up. Finally, test results in the portal need to be easily understood by laypeople or displayed using simplified medical terms. For example, a portal might display elevated cholesterol as "↑LDL cholesterol," or even just display the number without a flag, whereas a health app may label it as “bad cholesterol.”

Who wrote Patient Portals and Health Apps: Pitfalls, Promises, and What One Might Learn from the

This statement accompanies the article Patient portals and health apps: Pitfalls, promises, and what one might learn from the other authored by Jessica L. Baldwin and co-authored by Hardeep Singh, Dean F. Sittig, Traber Davis Giardina and submitted to Healthcare as an Article Type. Authors collectively affirm that this manuscript represents original work that has not been published and is not being considered for publication elsewhere.We also affirm that all authors listed contributed significantly to the project and manuscript. Furthermore we confirm that none of our authors have disclosures and we declare noconflict of interest.

What is the use of health information technology?

Widespread use of health information technology (IT) could potentially increase patients’ access to their health information and facilitate future goals of advancing patient-centered care. Despite having increased access to their health data, patients do not always understand this information or its implications, ...

How can information technology improve patient care?

There is growing interest in electronic access to health information and the use of digital data for both disease and health-related tracking. Widespread use of health information technology (IT) could potential ly increase patients’ access to their health information and facilitate future goals of advancing patient-centered care.1 For example, health IT can be used to facilitate information exchange with clinicians and instruct patients when to act upon clinical issues, such as out of range physiologic parameters, follow-up of test results, and complications of medication use. 2 Tools such as personal health records, patient portals, and various mobile health (mHealth) applications (apps) have been developed to help patients engage in their own care. Already, a significant number of patients use health IT; therefore, it is essential that patient-facing health IT be tailored to their needs. In this paper, we discuss two forms of patient-facing health IT tools—patient portals and apps—to highlight how, despite several limitations of each, combining high-yield features of mHealth apps with portals could increase patient engagement and self-management and be more effective than either of them alone. This could potentially improve both patient experience and outcomes related to patient-facing health IT.

What is the HealthKit app?

In June 2014, Apple announced the HealthKit cloud application programming interface (API) and its partnership with Epic (Verona, WI), an electronic health record vendor who also makes MyChart (a popular patient portal), and the Mayo Clinic (Rochester, MN).

INTRODUCTION

Due to communication barriers, limited English-proficient (LEP) patients face challenges in the healthcare system. The LEP population accounts for 8.5% of the US population. 1 LEP patients experience multiple gaps in care. 2 If inclusively designed, technology has the potential to serve as a tool to address these disparities. 3

METHODS

We performed a blinded evaluation of clinical staff, testing their comprehension of translated portal messages. We collected 7 portal messages from patients in Portuguese for this study. The messages had a range of complexity (Flesch-Kincaid grade level ranging 2–8 based on human translated text).

RESULTS

A total of 179 clinical staff completed the evaluation, ninety randomized to GT translations and 89 to human translations. The participants were primarily physicians (62% in the translator arm, 47% in the GT arm (Table 1 )).

DISCUSSION

To our knowledge, this is the first study to evaluate clinician comprehension of machine-translated patient portal messages. We demonstrated that clinicians showed similar comprehension and confidence in messages regardless of translation modality. Our study provides support for further exploration of GT use in facilitating secure messaging.

Acknowledgments

The authors would like to thank Fernando Gargano for his support in reviewing and translating text.

Funding

J.A.R. received support from a career development award from the Office of Diversity, Inclusion and Career Advancement at Beth Israel Deaconess Medical Center.

Ethics declarations

This study was approved by the Institutional Review Board at both institutions.