eisenhower medical center patient portal

Why choose Eisenhower Army Medical Center?

Eisenhower Imaging: 760-674-3888 (M-F, 8a-5p) Eisenhower Imaging Records (image CDs): 760-674-3876. Communicate with your doctor. Get answers to your medical questions from the comfort of your own home. Access your test results. No more waiting for a phone call or letter – view your results and your doctor's comments within days.

What information can I find in the hospital patient portal?

Welcome to your Patient Portal Get started by verifying your access code , which you can find in the email, text, or print-out your provider gave you. Access Code

How do I enroll in the patient portal?

Session about to expire Due to inactivity, you will be signed out in 15 minutes.Do you want to stay signed in?

What is the patient experience office?

Eisenhower Health's award-winning hospital offers state-of-art diagnostic, treatment and emergency care from outstanding doctors, surgeons and medical staff. ... hand has very intricate anatomy,” observes Jacob Bosley, MD, a fellowship-trained orthopedic surgeon affiliated with Eisenhower Desert Orthopedic Center in Rancho Mirage, California. ...

How to contact the Patient Experience Office?

Patients may contact the Patient Experience Office by mail, phone, e-mail or in person. If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Experience Office will open a complaint and gather the necessary information to resolve the issue. Based on the findings, intervention and/or actions may be taken by the Clinic, Department or the Command. Valid concerns and complaints help us to identify areas for performance improvement.

Where is the JCAHO patient advocate office?

The Patient Advocate Office is located on the second floor in the Managed Care area, room 20-04.

When do you notify the medical evacuation office?

The local Air Evacuation Office will notify the patient or treatment team if the patient is placed on the confirmed travel list, usually no later than 10:00 p.m. on the night before the flight. During travel to and from the airport and while onboard a Medical Evacuation aircraft, treatment will be provided by medical personnel staffing the ambulance or airframe. Please listen carefully and follow their instructions as they have specialized training in transporting patients with unique needs. Just like flying on a commercial airline, seat belts or other forms or physical restraints are required at all times during the flight to ensure patient safety. Air turbulence may cause major disruption onboard a plane transporting patients so follow instructions carefully as the medical staff is highly experienced in dealing with emergencies.

What is the patient administration division?

The Patient Administration Division provides unparalleled dedication and selfless service to the patients, clinical staff and employees of the Eisenhower Army Medical Center.

How long does EAMC keep outpatient records?

EAMC maintains outpatient records for a period of two years after the patient's last medical encounter (excluding active duty and their dependents), after which, records are retired to the NPRC. Patients may obtain their record directly from the NPRC by visiting their homepage at http://www.archives.gov/veterans or writing to NPRC at one of the following addresses:

How to be evacuated from EAMC?

In order to be evacuated to or from EAMC by aircraft, the patient must have proper authorization from his or her physician and the Air Evacuation Office of their local Medical Treatment Facility. Physicians will prepare AF Form 3899 and complete a Narrative Summary (specify Air-Evac). The physician must sign the narrative summary. Submit the completed, signed AF Form 3899 and narrative summary to the local Air Evacuation Office. Upon acceptance, the patient is entered into the TRANSCOM Regulating and Command & Control Evaluation System (TRAC2ES).

What is the phone number for the Army inpatient record?

Please call (706) 787-0836/2939 for questions regarding the filing of forms within the Inpatient record, record requirements, Army Regulation 40-66, and The Joint Commission.

What is the phone number for EAMC?

Phone: (706) 564-6619 or 787-2058/2059/2823 . Hours: Mon–Fri, 7:00 a.m.–4:30 p.m. In order to be evacuated to or from EAMC by aircraft, the patient must have proper authorization from his or her physician and the Air Evacuation Office of their local Medical Treatment Facility.

How to contact tricare after hours?

You must still have a referral from your PCM. If after hours, call the Nurse Advice Line at 1-800-TRICARE (874-2273) You must call your PCM the next duty day to inform him/her of care you received. Appointment Line: 706-787-7300 or 1-888-239-6066. TRICARE Appointments phone number: 1-800-444-5445.

What to do if you can't go to a PCM?

If you’re unable to go to your PCM or military hospital or clinic, you’ll need a referral or prior authorization to seek outside care with a network provider. An example may be an emergency or when your military hospital or clinic is closed. You must still have a referral from your PCM.

What is PCM in the military?

if you are on active duty, you are stationed at a military installation that has a clinic/hospital or troop clinic, you’re assigned to a Primary Care Manager (PCM) where you are required to get all of your medical care. If you’re assigned to a ship, you’ get care from the medical team on board.

What is Eisenhower Army Medical Center?

Eisenhower Army Medical Center#N#goes to the MTF website#N#provides consistent, high quality, comprehensive, accessible and safe health care while promoting wellness in our community. We’re committed to operational readiness, outstanding customer service, and world-class health care delivery for our beneficiaries.

What is HEDIS in healthcare?

We report the same Healthcare Effectiveness Data and Information Set (HEDIS) used by many civilian health care practices to monitor quality of care provided in the MHS. Before posting HEDIS data, a National Committee for Quality Assurance (NCQA) certified auditor reviews and approves the measure process and data.

Is one measure an indication of a facility's quality?

One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.

How to enroll in the patient portal?

To enroll in the patient portal, you must receive services at one of our locations. To create an account, you may self-enroll here. Alternatively, you may contact the location where you received care and tell them you would like to make an account. Registration requires an email and a valid ID.

How are messages sent to your provider's office transferred?

All messages sent to your provider’s office are transferred via a secure server compliant with HIPAA standards.

Can you access read only medical records?

At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records. Due to the sensitive nature of radiology and pathology test results, these are not available on the patient portal and must be obtained through the hospital’s Health Information Department.

Is RWJBarnabas Health a centralized portal?

RWJBarnabas Health is in the process transitioning all of our hospitals to a centralized patient portal called MyChart where all hospitals’ records will eventually be contained within one system for your convenience. Please be assured that you will always have access to your medical records.