effects of multimethod intervention on bedside report compliance and patient satisfaction

Effects of Multimethod Intervention on Bedside Report Compliance and Patient Satisfaction Miscommunication is a large contributing factor to hospital sentinel events. Communication with nurses is a component of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

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How to achieve successful dissemination of bedside shift report?

Nursing leaders who want to achieve successful dissemination and sustainability of bedside shift report must have a good understanding of process management and relationship building, mentoring skills, and a well-planned and well-executed implementation process. REFERENCES 1.

What is the best format for bedside shift report?

CHS affiliated hospitals implemented bedside shift report in an SBAR format ( S ituation, B ackground, A ssessment, R esponse) and put significant effort into adopting a consistent BSR practice. Initial resistance to the BSR—which included concerns about privacy, confidentiality, and time—was consistent with what the literature reported.

Does nurse bedside shift report reduce incidental overtime?

Several studies have identified that incidental overtime decreases, or decreases insignificantly, after the implementation of nurse bedside shift report.6,10,11,17,21,23,24

How to achieve acceptance and sustainability of nurse bedside shift report?

The concepts that have been used in the literature for achieving acceptance and sustainability of nurse bedside shift report follow Everett Rogers' five-step approach to adoption of innovations: knowledge, persuasion, decision, implementation, and confirmation.28

Why is a checklist important for patient safety?

The checklist also can serve as an effective barrier to prevent HACs and other patient harm events.

What is the BSR checklist?

The checklist created to accompany the BSR enables a consistent and thorough assessment of patient needs and concerns, helps nurses assess multiple safety and quality triggers, and ensures patients and their families are prepared for care during and after hospitalization . Chief nursing officers and clinical nurses regularly review and evaluate the assessment tool and make revisions as needed, and its effective use is part of the nursing staff competency assessment. Because the deployment of the Patient Safety Assessment tool was so successful, CHS continues to initiate implementation of other clinical tools based on high reliability principles.