32 hours ago The Joint Commission standard CTS 03.01.09 requires behavioral health organizations to assess outcomes for the individuals they serve through the use of a standardized tool or instrument. Learn more about complying with that standard here. >> Go To The Portal
There are a few situations in which the organization may select another caregiver to disclose this information. Though Joint Commission standards do not require apology, evidence suggests that patients benefit—and are less likely to pursue litigation—when physicians disclose harm, express sympathy and apologize.
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At The Joint Commission website, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website Organizations post their public notice about Joint Commission complaint reporting in various locations. These include their website, waiting rooms, patient units, and patient handbooks.
Effective patient-provider communication is critical to the successful delivery of health care services. The Joint Commission supports a number of efforts to improve communication between health care providers and patients, including standards, monographs, videos, and other resources.
By policy, The Joint Commission cannot accept copies of medical records, photos or billing invoices and other related personal information. These documents will be shredded upon receipt. What information do you need to include? What can you do about concerns that The Joint Commission cannot help with?
The Joint Commission has changed its process for complaint reporting. Effective September 1, a Joint Commission employee will no longer answer the complaint line at TJC’s Office of Quality and Patient Safety. Instead, there will be an automated message.
Joint Commission Requirements is a free listing of all policy revisions to standards published in Joint Commission Perspectives that have gone into effect since the accreditation/certification manual was last issued .
Joint Commission standards are the basis of an objective evaluation process that can help health care organizations measure, assess and improve performance. The standards focus on important patient, individual, or resident care and organization functions that are essential to providing safe, high quality care.
Prepublication Standards. Prepublication standards are used to communicate upcoming changes to our standards and Elements of Performance (EPs). The reports are posted before being published in E-dition and the comprehensive manuals. View Prepublication Standards.
The journey towards high reliability health care is a challenging but worthwhile venture, physician leaders are key to their organization’s successful achievement of this goal.
Physicians who want to get their organizations on the path to zero harm will want to complete the Oro® 2.0 Assessment. This provides an unmatched opportunity for leadership engagement with foundational aspects of high reliability.
The Joint Commission adopted a formal Sentinel Event Policy in 1996 to help hospitals that experience serious adverse events improve safety and learn from those sentinel events.
This fictionalized case example follows the failed hand-offs of a suicidal patient through screening and assessment in the ED to admission to a medical-surgical unit. Case examples can be used as learning opportunities for identifying lapses in patient safety and missed opportunities for developing a culture of safety.
The Joint Commission has successfully developed and nationally implemented many standardized core performance measures for hospitals. Learn about measures that are applicable for Accreditation and Certification for respective Measure Topics.
Learn more about the detailed specifications used in Joint Commission accreditation and certification programs for electronic Clinical Quality Measures (eCQMs) as well as Chart-Abstracted Measures.
Performance measures are essential to the credibility of any health care organization and are required of an accredited or certified organization. Learn about performance measurement requirements for Joint Commission’s Accreditation as well as Certification Programs.
Pioneers in Quality ™ is program started in 2016 to assist Joint Commission-accredited hospitals on their journey toward electronic clinical quality measure (eCQM) adoption and reporting. Learn about the details of the program and how you can participate to help further adoption of eCQMs.
Learn about the key communications and resources that are available from The Joint Commission’s performance measurement team including access to webinar recordings and content.
Please use the tool below to search our FAQ database to find answers to common questions regarding our standards.
The Joint Commission standards are NOT available on this website. The standards are available in print and electronic formats and may be purchased from Joint Commission Resources®.
If you wish to file a patient safety concern against one of our accredited facilities, a form is accessible here.
As a result, to stay compliant with the Accreditation Participation Requirement for notifying the public about Joint Commission complaint reporting (APR.09.01.01), you must change the notice you’re now using for this purpose. You should amend it to advise the public how they can report a complaint. These include the following:
It prohibits retaliatory action toward someone who reports a complaint to TJC. Thus, you must educate staff that they can report complaints to TJC. You must also inform staff that your will take no disciplinary or punitive action toward someone who reports a complaint in Joint Commission reporting.