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What to do if you have issues logging into your patient portal?

Can you use a portal locator on a patient portal?

About this website

Login - Patient Portal

With Patient Portal, you can connect with your doctor through a convenient, safe and secure environment.

Patient Portal Login

User name. Password. Forgot Password? Portal Admin Login

Patient Portal Login

User name. Password. Forgot Password? Portal Admin Login

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Patient Portal

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Patient Portal

We’re committed to providing you with personalized, compassionate care and access to your medical records online. Here you’ll find information on how to access your Ascension patient portal for either hospital or doctor office visits.

Signing up for your patient portal

Most locations have two different portals: one is for your hospital visit information, and the other contains information from office visits with your doctor. Follow these steps to sign up:

Frequently asked questions

Can anyone sign up for access to their patient portal? You must be 13 years of age or older to sign up for a patient portal.

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

How old do you have to be to use the Patient Portal?

Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

How to see scheduled appointments on calendar?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments . top

How to sign out of a portal?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Can you make your test results available on the patient portal?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

Can you delete messages from the Patient Portal?

You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top

Does the Patient Portal have a link to other websites?

This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.

First Appointment

If you are unable to keep your appointment, please let us know 24 hours in advance so that other patients may use that scheduled time. If proper 24-hour notification is not given, there is a $25 fee that must be paid prior to the next appointment.

Downloadable New Patient Paperwork

New patients should download, print, and complete the forms listed below and bring them to their first appointment. This will help expedite your visit. Just click on a form below to open and print. If you are unable to complete these forms ahead of time, try to arrive 15 minutes early for your appointment to do so at that time.

Locations

We are pleased to offer patient appointments at three convenient locations in Wilmington and Jacksonville.

Payment Policy

We accept Cash, Check, MasterCard, Visa, and most bank debit cards. Payment and all insurance co-pays will be required prior to your scheduled appointment. Please contact your insurance provider to verify that our services are covered. Feel free to ask our staff any questions you may have regarding payment issues.