dignity health patient portal help desk

by Felipa Mante 9 min read

My Portal (Patient Portal) - Dignity Health

19 hours ago Some of the information in your My Portal (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy. >> Go To The Portal


Technical assistance is available 24 hours a day, seven days a week at ((844) 274-8497. We cam help you locate your portal invitation, sign up, log in, and navigate within the portal, but we can't answer clinical questions. Please contact your healthcare provider for those inquiries.

Full Answer

What are the benefits of patient portal?

Some of the information in your My Portal (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy.

How to access the MyHealth patient portal?

Dignity Health Patient Portal The patient portal is an easy and convenient way for patients to stay connected at any time of day. The center provides patient’s online access to their medical records, physicians, and lab results. We want to make staying healthy and the recovery process as easy and stress free as possible. View login information.

What is a patient portal in healthcare?

Dignity Health 185 Berry Street, Suite 200 San Francisco, CA 94107 If you are a patient and need help or have questions, please contact your primary care doctor directly. You may search for a doctor . Call 911 right away if you’re experiencing a life-threatening emergency. Dignity Health 185 Berry Street, Suite 300 San Francisco, CA 94107

Do you have a patient portal?

Technical assistance is available 24 hours a day, seven days a week at ( (844) 274-8497. We cam help you locate your portal invitation, sign up, log in, and navigate within the portal, but we can't answer clinical questions. Please contact your healthcare provider for those inquiries.

How do I access patient portal?

1:438:41How to use a patient portal - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou access the portal through your medical center's website the portal website or you can save it asMoreYou access the portal through your medical center's website the portal website or you can save it as a favorite to your device. From my medical center's.

What is the app for patient portal?

Through their patient portal account, they can send messages to their doctor, book appointments, request prescription renewals, access important documentation, and receive practice updates. The patient portal is also available through a mobile app called PortalConnect.

What are the cons of a patient portal?

Con: Difficult patient buy-in The most frequently reported downside to patient portals is the difficulty providers often face in generating patient buy-in. Although providers are generally aware of the health perks of using a patient portal, patients are seldom as excited about the portal as they are.Feb 17, 2016

What is patient portal in EMR?

Background. Electronic health record (EHR) patient portals provide a means by which patients can access their health information, including diagnostic test results. Little is known about portal usage by emergency department (ED) patients.

Why is a patient portal important?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal.Aug 13, 2020

Why do people not use patient portals?

For some people, they avoid using the portals altogether for reasons like security issues, low health literacy, or lack of internet. Even for those who do access their accounts, there are still other disadvantages of patient portals.Nov 11, 2021

Why do patients not use patient portals?

The researchers found no demographic differences among nonusers who said that a technology hurdle, lack of internet access or no online medical record was the reason why they did not make use of a patient portal.May 14, 2019

How does patient portal improve patient care?

Better Patient-Physician Relationships Patient portals provide the ability for patients to have 24-hour access to connect with their provider by reviewing patient health information (PHI), asking and answering questions, and reviewing notes, making the patient-physician relationship closer than ever.Dec 8, 2017

What is portal message?

Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC.Jul 1, 2021

How do you improve patient portals?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020

Conveniently manage your health care

The portal provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Connecting the portal with other apps

We can help you locate your portal invitation, sign up, log in, and navigate within the portal, but we can't answer clinical questions. Please contact your healthcare provider for those inquiries. To learn more, click here .

What is the patient portal?

The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your portal, you will be able to do the following:

How can I create an account?

At your next visit, tell the staff you would like to have a portal. The staff will request your email address, and may have you complete a consent form. Within 30 minutes, you will receive an invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment.

Can I create an account for a family member?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age.

Who has access to my account?

Some of the information in your portal is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy.

If my invitation expires or is lost, how can I request a new one?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records.

How do I pay a bill online?

To pay a bill online, go to: www.dignityhealth.org/billpay and follow the instructions to pay a bill.

What insurance plans do you accept?

It's best to check with your health care provider directly to see if they accept your insurance plan. You may also contact your insurance company (their phone number can usually be found on your membership card).

Can I schedule an appointment online?

Yes! Some doctors in the Dignity Health directory allow patients to book appointments online. To schedule an appointment online:

How do I sign up or log in to the patient portal?

To sign up as a first-time patient, pease contact your care center directly so they can send you an invitation to the patient portal. Then follow the instructions you’ll receive via email to sign up. You may also sign up or log in to My Care, our patient portal, at https://www.dignityhealth.org/my-home/my-care-dignity-health

How do I request medical records?

Please contact your care center directly so they can send you your records and/or an invitation to My Care, our patient portal. Then follow the instructions to sign up.

How can I talk to my doctor?

You may message him or her by signing in to My Care, our patient portal. You must identify the right care facility before you log in or sign up (for first time users):

I'm having trouble accessing content on the website, who should I contact?

If you encounter any problems accessing this site, you may call one of our representatives at (844) 274-8497.

Conveniently manage your health care

The patient portal provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Connecting the portal with other apps

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here .

Need further help?

Questions regarding specific medical records should be directed to our Health Information Management (HIM) department. General clinic questions should be directed to our office. Technical assistance is available 24 hours a day, seven days a week at ( (844) 274-8497.

Having trouble logging into your account?

Simply follow the steps in the “Action needed: Your Dignity Health records” email message you received.

Getting started is easy!

During your clinic or hospital visit, you will receive an email invitation to create your account. Just click on the link and follow the instructions to complete your enrollment. If you do not receive an invitation please contact your clinic or hospital to request a new invitation.

Connecting your account with other apps

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our portal, you have have the ability to connect select health management apps to your personal health information. To learn more, click here.

Need assistance?

My Care – Dignity Health offers technical support 24 hours a day, seven days a week by telephone, toll-free at (844) 274-8497.

How can I create an account?

At your next visit, tell the staff you would like to sign up for the portal. The staff will request your email address, and may have you complete a consent form. Within 30 minutes, you will receive an invitation to the email address you provided with a link to enroll. Just click on the link and follow the instructions to complete your enrollment.

Can I create an account for a family member who has a Dignity Health doctor?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may create a My Portal account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age.

Who has access to my account?

Some of the information in your “my portal.” (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities.

If my email invitation expires or is lost, how can I request a new one?

The enrollment link expires 45 days from the day it is issued. If you are not able to find your invitation or it expired, you may request a new invitation from our staff by contacting our support center at 844.274.8497, Hello@DignityHealth.org. The staff are available 24 hours a day, seven days a week.

Who do I contact for help?

Questions regarding specific medical records should be directed to your facility’s Health Information Management (HIM) department. General medical questions should be directed to your primary care provider’s office.

Who has access to my medical information?

The information in your medical health record is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you may contact your Dignity Health facility or Doctor’s Office to authorize a trusted person to be added as a proxy.