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Cook Children’s Health Plan will follow the State of Texas State Holiday Schedule. For additional information, please contact Member Services at 1-800-964-2247. We are a local, non-profit company that cares about our community.
You have the right to keep getting any service the health plan denied or reduced, at least until the final hearing decision is made if you ask for a fair hearing by the later of: (1) 10 business days following Cook Children’s Health Plan’s mailing of the notice of the action adverse benefit determination.
Please let us know if you require any of our materials in larger print, Braille, or audio. Cook Children’s offers interpreter services at no cost to you if the provider does not have someone to interpret for you. Call our Member Services Department at 1-800-964-2247 (TTY/TDD for hearing impaired: 7-1-1 or 1-800-735-2988) to schedule an interpreter and we will let your provider know who that person will be.
Cook Children’s Health Plan will follow the State of Texas State Holiday Schedule. For additional information, please contact Member Services at 1-800-964-2247. We are a local, non-profit company that cares about our community.
You have the right to keep getting any service the health plan denied or reduced, at least until the final hearing decision is made if you ask for a fair hearing by the later of: (1) 10 business days following Cook Children’s Health Plan’s mailing of the notice of the action adverse benefit determination.
Please let us know if you require any of our materials in larger print, Braille, or audio. Cook Children’s offers interpreter services at no cost to you if the provider does not have someone to interpret for you. Call our Member Services Department at 1-800-964-2247 (TTY/TDD for hearing impaired: 7-1-1 or 1-800-735-2988) to schedule an interpreter and we will let your provider know who that person will be.
There are two options for accessing Cook Children's MyAccess:
To keep MyCookChildren's secure, your activation code expires after 30 days and is no longer valid after the first use. If you are still having problems, call our MyCookChildren's Patient Support Line at 682-303-4367.
These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit:
Non-Cook Children's devices ONLY Do Not Proceed on Cook devices
We appreciate your talent and the rewards awaiting you at Cook Children's include a competitive salary, a comprehensive benefits package and wonderful opportunities to grow professionally. You'll also find lots of extra perks, including an onsite pharmacy with discounts over the counter medicines and vitamins. There are even more employee discounts in our food court, yogurt shop, even a beauty salon and gift shop.
Cook Children's Concierge and Travel Services can help you create a better work/life balance. The team can assist you with corporate travel, vacation planning, chair massages, amusement park tickets, movie passes and more!
Teladoc is a convenient alternative to urgent care or ER visits. U.S. board certified physicians are available anytime, anywhere, and can resolve many nonemergency medical issues via phone or online video. Teladoc is available to all employees with a Cook Children's health care plan.
This service helps with disruptions in family care arrangements that could cause a work absence. Cook Children's subsidizes this program and offers up to 10 uses of services per year for a child or adult/elder relative.
Cook Children's provides financial assistance to employees who seek adoption of children that are not related to either the employee or their spouse. All full- and half-time employees are eligible for the adoption benefit after completing one year of service.
Additionally, when you sign up for a medical plan, pharmacy coverage is automatically included at no additional cost.
Cook Children's provides company paid short-term disability plans for full-time and half-time employees with more than 1 year of service. Full- and half-time employees with less than 1 year of service have the option of purchasing short-term disability coverage. The benefits will begin after the appropriate waiting period has been met.
Cook Children’s Health Plan will follow the State of Texas State Holiday Schedule. For additional information, please contact Member Services at 1-800-964-2247. We are a local, non-profit company that cares about our community.
You have the right to keep getting any service the health plan denied or reduced, at least until the final hearing decision is made if you ask for a fair hearing by the later of: (1) 10 business days following Cook Children’s Health Plan’s mailing of the notice of the action adverse benefit determination.
Please let us know if you require any of our materials in larger print, Braille, or audio. Cook Children’s offers interpreter services at no cost to you if the provider does not have someone to interpret for you. Call our Member Services Department at 1-800-964-2247 (TTY/TDD for hearing impaired: 7-1-1 or 1-800-735-2988) to schedule an interpreter and we will let your provider know who that person will be.