cny patient portal

How do I contact CNY imaging support?

Our patient portal allows patients to view: If you have any questions about the patient portal or a problem with your log in, please send an email to portal@cnyimaging.com. Our support team is available Monday through Friday 8:30am to 5:00pm. *Please do not email sensitive personal information such as DOB.

What is the patient portal?

! Follow Us a Menu The Patient Portal provides you with secure, online access to portions of your medical records, as well as an easy and convenient way to communicate with the practice through a secure internet connection. Some of the features include:

How do I contact the patient portal support team?

If you have any questions about the patient portal or a problem with your log in, please send an email to portal@cnyimaging.com. Our support team is available Monday through Friday 8:30am to 5:00pm. *Please do not email sensitive personal information such as DOB.

How do I get an activation code for the patient portal?

Any patient who wishes to start using the Patient Portal at CNYFC can get an activation code from the reception staff when he/she checks in for an office visit, or your nurse can issue an activation code to you in the exam room.

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How to access patient portal?

To access the PATIENT PORTAL, select the link at the top right of the page. The PATIENT PORTAL TAB in the blue ribbon at the top of the page is for assistance with getting onto our Patient Portal.

What is CNY Family Care?

CNY Family Care, LLP takes a team approach to meeting the medical needs of our patients through Compassion, Respect and Professional Care.

Where is the Patient Portal button?

To access the Patient Portal, locate the blue Patient Portal button in the upper right corner of the screen.

Do you have to wear a mask at CNY?

CNY Family Care requires all patients entering our practice to wear a face mask or cloth face covering . Please be sure to sanitize hands upon entering and leaving the Practice and follow social distancing of at least 6 feet apart from others when others are in the waiting area.

Is it important to have access to a primary care physician?

We feel that access to your primary care physician is one of the most important aspects of good healthcare. In an effort to accommodate as many of our patients as possible, we offer extended office hours during the work week and also on the weekends.

Does CNY Family Care have Pfizer?

We do have the Pfizer booster at CNY Family Care. If you are choosing to receive your vaccine booster through CNY Family Care, and not through your local pharmacy or health department, you must call the office for an appointment in our vaccine clinic which is held every Saturday and Sunday. Please be aware, at this time we are scheduling into November at our adult vaccine clinic for both a flu shot, a Pfizer Covid-19 or a Moderna booster.

Who is the medical team for infertility?

While the medical side of your care will always be lead by a team of board certified reproductive endocrinologists and other fertility specialists, the emotions and stress that arise during infertility are very real and can be equally difficult to navigate.

Do all fertility clinics accept everyone?

We believe everyone has the reproductive right to the fertility care they need. While many clinics restrict treatment options based off of age, BMI, and FSH/AMH levels, we accept everyone. True success is found only in helping everyone.