SWAN - Clayton State University
28 hours ago We use cookies to give you the best experience and to help improve our website. Find out more in our Privacy Notice.Questions, please contact dataprivacy@clayton.edu. >> Go To The Portal
Why is portal important?
The portal is an important way for us to communicate with you, but it is crucial that it is used appropriately so that we can get back to you in a timely fashion. Please remember these tips when sending portal messages:
Is the portal a place for complex medical questions?
2. KEEP IT BASIC - the portal is NOT a place for complex medical questions or opinions. It's a place for quick correspondence. This may include questions about refills, appointments, administrative concerns, and basic medical concerns that can be answered in a few brief sentences. If your question requires your provider to look back in your medical history, review your labs, or synthesize other complex medical information, you will be asked to schedule a visit.
Can insurance companies bill for portal communications?
Some insurance companies allow us to bill for portal communications if they meet certain criteria. If your messages meet this criteria and we bill for the messaging, you may be responsible for a portion of the charge, depending on your plan coverage.
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