cerner patient portal faq

by Zetta Zieme 10 min read

Cerner Patient Portal FAQ’s - McLeod Health

3 hours ago We would like to show you a description here but the site won’t allow us. >> Go To The Portal


How to create your patient portal?

We would like to show you a description here but the site won’t allow us.

How to access patient portal?

The McLeod Hospital Patient Portal (Cerner) can provide: View, download, and share your medical record with health care professionals. View current and discontinued medications. Request prescription refills and renewals. Pay any outstanding hospital balance.

How does Cerner support healthcare organisations?

Leveraging an ecosystem of virtual, remote and mobile services and technology, your provider is able to provide you greater access to care and enable collaboration among your care team. Through use of Cerner’s patient engagement tools, your care team is able to track your progress and proactively engage with you, enabling the delivery of ...

What is a patient portal?

Patient access is a clear area of opportunity to improve the patient's experience. Getting complete and accurate information from patients upfront is a necessary step to help manage your organization’s cash flow. By employing extensible automation and leveraging comprehensive patient records, Cerner is helping facilitate patient engagement.

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Does Cerner have a patient portal?

HealtheLife. The Cerner patient portal offering, HealtheLifeSM, is a web-based solution that enables interaction and engagement between health care organizations and people in their population.

How do I send a portal message in Cerner?

Clicking on the message subject, date, or sender will display the new message. Once a message is opened, you have the option to Reply or Forward the message by clicking on the appropriate links. The Cerner Patient Portal will send you a message in your personal email to let you know that a new message has arrived.

What are the features of a patient portal?

Patients choose their top 7 portal features
  • Scheduling appointments online.
  • Viewing health information (e.g., lab results or clinical notes)
  • Viewing bills/making payments.
  • Checking prescription refills/requests.
  • Filling out pre-visit forms (e.g., intake form)
  • Sending messages to my care (healthcare provider) team.
Jul 24, 2019

How do I send a message on patient portal?

Part of a video titled Patient Portal – How to Send a Direct Message to Your Provider?
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Once you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

How do I send a patient message in Powerchart?

Double-click on the message to open it just like you would other messages. Notice the tab says “Secure Message” when you open the message. Click Save to Chart to save the message to the patient's chart on the Clinical Notes tab. Click the link in message in Message Center and the document or image will display.

What must be done when creating a patient portal?

4 Steps to Successful Patient Portal Adoption, Integration
  • Outline clinic or hospital needs, goals.
  • Select a patient portal vendor.
  • Create provider buy-in.
  • Market the patient portal to end-users.
Jun 6, 2017

Why is a patient portal important?

The Benefits of a Patient Portal

You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting.
Aug 13, 2020

What is the purpose of patient portals?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017

What is Portal message?

Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC.Jul 1, 2021

How do you add attachments to Patient Portal?

Part of a video titled Attaching an Image to a Message through the Patient Portal - Mobile
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Done i'm going to give a reason in the subject. Line. And then you can also write a little noteMoreDone i'm going to give a reason in the subject. Line. And then you can also write a little note below that and then once my little message to the doctor is done i can click on add attachment.

How do I send a portal message to a patient in Athena?

To send a secure message, create a new patient case and select 'Patient Portal' as the Source/Recipient. Enter your message in the 'Case Description' field and click 'Save' to send. A secure message was sent to a patient not seen during the reporting period.

Cerner offers robust patient engagement tools to aid organizations by empowering them to better engage and intervene with their patients at the right place and time

Our goal is to modernize each patient’s health care experience, making it easier for them to engage with their organization and care team members, strengthen patient loyalty and increase satisfaction.

MarketInsight: Telehealth Report

Learn how telehealth is becoming an integral part of a digital-health revolution and why it is critical to health care transformation.

Consumerism and Disruption Lead the Health IT Revolution

Over the next ten years, the business of health care will change significantly. The last decade has been focused on the digitization of workflows, which has created an opening for new advancements in health care.

How does Cerner aid my provider in increasing my access to care?

Leveraging an ecosystem of virtual, remote and mobile services and technology, your provider is able to provide you greater access to care and enable collaboration among your care team.

How does Cerner aid my provider in improving my outcomes?

Our patient engagement tools support your organization in having a better understanding of your health status and risk areas. Upon understanding these key pieces of information, your provider can proactively engage with you in a more personalized way, promoting disease prevention and increased overall health.

How does Cerner promote increased care team communication and collaboration?

We believe you play a vital role in your care team. T he more involved you are in your health and care, the more likely you are to follow your prescribed regimen and make more informed de cisions. Our patient engagement tools help you and your care team facilitate this involvement.

What tools does Cerner make available to promote tracking of my health and care activities?

We believe you deserve a digital health care experience that is simple and helps you effectively manage your health and care, and we are at the tipping point where remote monitoring and real-time, meaningful interventions will change the way you engage in your health.

Enrolling

How do I set up a new MyHealthHome (Cerner) account?#N#Sign-up is simple and takes place as part of a visit to an LHP office or during a hospital stay. Once you sign up, watch for an email from noreply@iqhealth.com. Click the enrollment link to complete the process.

Access

How can I access my child's or other family member's health information?#N#If you are interested in MyHealthHome access for your child (ren) or an adult for whom you are legally responsible and that individual is a patient of a participating provider, you will need to sign up in person by completing an Authorized Proxy User Access Request Form.

Confidentiality and Privacy

Will my portal information be secure?#N#Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server.

Signing Up

To sign up, you must have a valid email address, and mailing address..

About My Visit Information

How long do I have to wait to see this information through the myHealth Patient Portal?

Using the Portal

To change your password, click the “Change Password” link on the myHealth Home page. This link is located on the navigation bar at the top of the page. You will be prompted to enter your old password, and to confirm your new password by typing it twice. Your new password will be set when you click OK.

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General Questions

  • What is MyHealthHome? MyHealthHome is a free, secure online patient portal that gives you access to your health information anytime, day or night. The new patient portal is powered by Cerner. Was there a previous version of the patient portal? Yes. The previous version of the portal became inaccessible to patients at midnight on December 21, 2021. ...
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Enrollment

  • How do I set up a new MyHealthHome account? Click herefor instructions on how to create a MyHealthHome account. What if I don't receive the invitation email? To ensure that the MyHealthHome invitation email reaches you, be sure to provide Northwest Health - Porter with your current email address. If you don't receive an email and have checked your spam folder, clic…
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Access

  • How can I access my child’s or other family member’s health information? If you are interested in MyHealthHome access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient, you will need to request access via the instructions herefor information on how to grant access to a designated caregiver/guardian. Can I give others access to my infor…
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Password / Login Issues

  • What if I forget my password? If you don’t remember your password, select “Forgot password” and follow the instructions to reset your password. What if I have trouble logging in or using the MyHealthHome portal? Call MyHealthHome Technical Support at (800) 669-4096. What if I need help with the previous version of the portal? The previous portal is no longer accessible to patie…
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Privacy & Confidentiality

  • Will my portal information be secure? Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server. Personal and medical information in the MyHealthHomeportal remains confidential. Only you – and those you authorize – are able to see or gain access to the information in your portal. We will not share your personal information wit…
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