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Catawba Valley Medical Center strives for excellence from quality patient care to quality business operations. We strive to provide quality healthcare, promote physical, mental, emotional, and spiritual well being of the public served and to be a center of health education, wellness services, preventiv e medicine and acute care throughout Catawba County and surrounding areas.
Credit and Collection Practices. Insurance claims are submitted within days of service to Medicare, Medicaid, Commercial, Managed Care, Liability and other carriers. Patients are expected to pay any known co-pays, deductibles and non-covered amounts when services are received.
Closed for lunch from 12:30pm - 1:30pm. Our Patient Financial Advocate line can be reached at 828.326.3393
CVMC has Financial Counselors on staff to assist with potential eligibility for North Carolina Medicaid and our Uninsured/Charity Program. Patients are required to provide financial information to qualify for these programs in accordance with the current federal poverty guidelines.
Some patients are unable to pay balances in full and need extended time to pay for services. CVMC has partnered with AccessOne, a long-term financing company to assist patients in these situations. AccessOne will establish affordable payment arrangements without a credit check and without a lengthy application. All patients will qualify by agreeing to accept the terms of the AccessOne payment program. Sending partial payments to CVMC does not establish a formal payment plan.
Insurance claims are submitted when complete and accurate information is received. We submit forms as a courtesy service for patients. Please note that submitting insurance claims is not a guarantee of payment from the insurance carrier.
Many insurance companies require prior authorization or pre-certification for medical services. CVMC makes attempts on your behalf to provide information requested by your insurance company including contacts to your physician’s office which will allow your insurance company to make a coverage determination.