carilion patient portal

Where do I Send my payment to Carilion Clinic?

Payments may be mailed to: Carilion Clinic, P.O. Box 824579, Philadelphia, PA 19182 All other patient billing correspondence should be sent to: Due to the COVID-19 pandemic, Carilion Clinic’s payment center at 1502 Williamson Road NE will temporarily close to the public beginning Monday, March 23 at 8 a.m.

How do I get to CRCH from Carilion Roanoke Memorial Hospital?

Staff may access shuttle service by riding the Blue and Red Lines from Carilion Roanoke Memorial Hospital to Riverside 1 and 3, ION and Crystal Spring. A third shuttle (Green Line) is available on an on-call basis and runs from Carilion Roanoke Memorial Hospital to CRCH, Park View, TSG, HR at 1212 Third Street and CASB.

How does Carilion determine my eligibility for financial assistance?

For financial assistance, we use the Federal Poverty Guidelines published and updated yearly in the Federal Register, along with a Financial Assistance Application developed by Carilion, to determine eligibility. These short, animated videos have information to help you understand the billing process at Carilion and your billing statement.

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What is a guest service?

Guest Services employees are the welcoming staff at the information desks throughout Carilion facilities. Their title perfectly captures their role: They serve patients and guests by creating a warm and welcoming environment that enhances the patient experience. Guest Services assists in several ways, from helping with patient registration to providing patient room numbers to visitors and assisting with business services. They conduct hospital tours and tours of the obstetric floor for expectant parents.

What is a carilion clinic?

Carilion Clinic is committed to providing an environment that fosters quality health care and the necessary respect for each individual patient and their family. When visiting a Carilion facility, please feel free to speak with one of our Guest Services representatives or volunteers, who are happy to answer any questions you might have during your visit. We intend for each representative or volunteer to provide the best possible service to all who enter a Carilion facility. We expect them to enhance the patient and guest experience by making visitors feel welcome, at ease and comfortable during their stay. Their kind and caring front-line presence is felt by the thousands of visitors who enter Carilion’s Roanoke and New River Valley hospitals and clinics every day.

What is guest services in Roanoke?

Guest Services provides a shuttle service that transports patients, visitors and employees throughout Roanoke’s Carilion campus. Staff may access shuttle service by riding the Blue and Red Lines from Carilion Roanoke Memorial Hospital to Riverside 1 and 3, ION and Crystal Spring.

What is a parking attendant?

Parking attendants assist patients and guests seven days a week at the hospital’s front entrance. They offer assisted parking, wheelchair assistance, wayfinding and a special-needs parking area. These dedicated staff members offer a special touch to ensure that patients and guests are safely escorted from their cars into the facility.

What is the Green Line at Carilion Roanoke?

A third shuttle (Green Line) is available on an on-call basis and runs from Carilion Roanoke Memorial Hospital to CRCH, Park View, TSG, HR at 1212 Third Street and CASB.

How many hours does a carilion volunteer work?

Volunteers provide service to patients, guests and staff in 38 different assignment areas and generally work between three and five hours, one day a week.

What time does the hospital have parking assistance?

Valet service is provided for those arriving in the early morning hours as space is available. Hours: Monday - Friday, 4:45 a.m. - 5 p.m.

What is CRMH in Virginia?from carilionclinic.org

CRMH provides access to the region’s most experienced providers and specialty services, while teaching and developing tomorrow’s medical leaders through residencies and fellowships sponsored by the Virginia Tech Carilion School of Medicine.

What is the mission of Carilion Clinic?from jobs.carilionclinic.org

Our mission at Carilion Clinic is to work diligently to improve the health of the communities we serve.

What is a health care leader?from carilionclinic.org

A health care leader in innovative, collaborative care among physicians, nurses and other providers, leading to better clinical quality and safety throughout the patient journey.

Where is the free visitor parking deck at Hamilton Terrace?from carilionclinic.org

Free visitor parking is available in the Terrace View Parking Deck located on Hamilton Terrace. Take a garage elevator to the first floor to reach the walkway that connects the garage to the ground floor lobby. More parking is available in the Riverwalk Parking Deck off Jefferson St., which connects to the walkway across the river to the front entrance.

How to register with carilion bill pay?

To register with Carilion Bill Pay, you'll need a copy of your billing statement so you can enter the guarantor number, which is found in the upper right-hand corner. You'll create a unique user name and password that you will use each time you log in to Carilion Bill Pay.

How to text to pay Carilion?

About Text to Pay. To sign up, log in to Carilion Bill Pay and navigate to the Phone and Text Settings screen, then toggle on the Enable Text to Pay option.

What happens if you are responsible for a medical bill after a visit?

If you are responsible for any costs after your visit, you'll receive a statement showing what you owe. By understanding your statement, you're on track to proactively manage your health care.

Does Carilion Bill Pay work with MyChart?

Carilion Bill Pay will integrate with MyChart. If you use MyChart, you'll need to enter your Carilion Bill Pay user name and password once in MyChart, and sign the single sign-on agreement. After that, you will automatically be logged in to Carilion Bill Pay when you log in to MyChart.

Does Carilion offer text to pay?

NEW! We now offer Text to Pay as an option for patients who have registered with Carilion Bill Pay.

Does Carilion offer financial assistance?

For financial assistance, we use the Federal Poverty Guidelines published and updated yearly in the Federal Register, along with a Financial Assistance Application developed by Carilion, to determine eligibility.

Where is the free visitor parking deck at Hamilton Terrace?

Free visitor parking is available in the Terrace View Parking Deck located on Hamilton Terrace. Take a garage elevator to the first floor to reach the walkway that connects the garage to the ground floor lobby. More parking is available in the Riverwalk Parking Deck off Jefferson St., which connects to the walkway across the river to the front entrance.

What is CRMH in Virginia?

CRMH provides access to the region’s most experienced providers and specialty services, while teaching and developing tomorrow’s medical leaders through residencies and fellowships sponsored by the Virginia Tech Carilion School of Medicine.