bon secours patient portal

Why choose Bon Secours for your patient care?

Coronavirus Update. Bon Secours is seeing our highest number of COVID-19 hospitalizations since the start of the pandemic. Given the current volume in our communities and the severe strain on our staff and facilities, we are enacting crisis standards of care across our footprint.

How can I contact Bon Secours?

Currently, Bon Secours only offers testing for patients who have a Bon Secours primary care provider (PCP). For more information please call 866-624-0366. If you don’t already have a Bon Secours PCP, please visit a retail pharmacy or contact your local health department for information on testing locations in your area.

What is the Bon Secours financial assistance program?

At Bon Secours, our first priority is the safety of our patients, staff and visitors. As part of our overall emergency management planning, Bon Secours periodically performs practice drills to assess our response in the case of disasters, including tropical storms, hurricanes and winter weather events.

Is Bon Secours MyChart secure?

Oct 01, 2021 · Patient Portal . Bon Secours – Southside Medical Center provides CareNotify ™, a system to help you be informed about your care and what you need to do to stay healthy. CareNotify ™ includes a Patient Portal as well as capabilities for direct communication to patients via text or email.

MyChart

MyChart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. Your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval — all for free.

Pay Your Bill

Learn about the different ways to pay your bill, and answers to common questions.

Financial Assistance

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care.

Billing and Payment FAQs

We understand that it is important to know how much you will be responsible for paying for your medical care. Because each patient and situation is unique, the cost of care is not always the same.

Patient Rights & Responsibilities

Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff.

Your Privacy and HIPAA

Bon Secours is committed to protecting the privacy of health information we create or receive about you. Health information that identifies you includes your medical record and other information relating to your care or payment for care.

Request Medical Records

To request a copy of your medical records, download the Release of Information form and fax or mail it to the appropriate facility.

What is the phone number for Patient Portal?

We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1- 855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

What time does Southside Bistro open?

The kiosk is located on the first floor in the main lobby. Southside Bistro is open Monday - Friday, 7:30 am - 11 pm.

Where is Southside Cafe?

The Southside Cafe is located on the ground floor, adjacent to the main lobby and serves three meals and snacks each day for visitors and staff. For your convenience, food and drink machines as well as a bill changer are accessible 24 hours, 7 days a week in the cafeteria.

Is a hospital smoke free?

The hospital is a smoke and tobacco-free facility. The use of tobacco products is not permitted on hospital property or adjacent properties. Smoking cessation classes are offered to patients, employees and the public. Patients can discuss tobacco-free alternatives with their doctor.

Can a patient with a disability be accompanied by a designated support person?

However, such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety. Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

What is the phone number for Patient Portal?

We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1- 855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

Where can I smoke in the hospital?

Smoking is permitted only in the Designated Smoking Area located in the gazebo behind the hospital. Patients must have a written order by their physician in order to smoke in the designated area outside the facility. Please do not smoke in any other areas or discard cigarette butts on the ground.

Can a patient with a disability be accompanied by a designated support person?

However, such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety. Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

Contact Us

Connect with Bon Secours to make an appointment, reach customer service or get billing questions answered.

Medical Emergencies

If you have a medical emergency, call 911 or go to the nearest emergency department.

Locations

If you are trying to get in contact with an individual facility, visit our locations page.

Connect Online

The Contact Form is intended for general inquiries, and not as a substitute for seeking professional medical advice. Always consult directly with your primary care or prescribing physician or another qualified, licensed care provider for such advice.