benchmark for patient portal usage

by Vincenza Dibbert Published 3 years ago Updated 2 years ago 6 min read

Quantifying Patient Portal Use: Systematic Review of …

23 hours ago Mar 31, 2016 · Patient portal use exceeds meaningful use benchmarks. Staff - Thursday, March 31st, 2016 Print | Email. Listen. The meaningful use program requires a certain percentage of patients to use patient ... >> Go To The Portal

A driver to portal use is the Centers for Medicare and Medicaid (CMS) Meaningful Use (MU) benchmarks. Currently, many health care centers and providers fall short in attracting patients to register and utilize online patient portals thus influencing optimal utilization of the EHR.

Full Answer

Do patient portals improve health outcomes and efficiency?

Background: Patient portals offer patients access to their medical information and tools to communicate with health care providers. It has been shown that patient portals have the potential to positively impact health outcomes and efficiency of health care.

Is there a systematic review of measurement of patient portal utilization?

No known review has systematically assessed the measurements used to investigate patient portal utilization. Objective The objective of this study was to apply systematic review criteria to identify and compare methods for quantifying and reporting patient portal use.

How should we measure Portal usage?

A systematic approach to measurement of portal usage is necessary to more readily draw comparisons across existing and future studies. Investigation of both provider and patient use/adoption will provide insight to generate a platform that is most beneficial for all users.

Which patient portal metrics are most commonly studied?

Patient use was the most commonly studied patient portal metric, analyzed in 90% (78/87) of studies. Super user designations were only found in 24% (21/87) of studies, making this the least commonly studied metric. Table 2identifies the frequency with which each metric was included in each study, with totals for each metric [6-10,18,22-102].

What percentage of patients use patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.Sep 21, 2021

How effective are patient portals?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

How is patient portal used in healthcare?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

How do you improve patient portals?

Here are some ways to encourage patient enrollment:

Include information about the patient portal on your organization's website.
Provide patients with an enrollment link before the initial visit to create a new account.
Encourage team members to mention the patient portal when patients call to schedule appointments.

More items...

•

Jun 25, 2020

What should be in a patient portal?

A robust patient portal should include the following features:

Clinical summaries.
Secure (HIPAA-compliant) messaging.
Online bill pay.
New patient registration.
Ability to update demographic information.
Prescription renewals and contact lens ordering.
Appointment requests.
Appointment reminders.

More items...

What is a patient portal NCBI?

Patient portals provide patients access to selected health information from their health care organization's EHR, including medications, discharge summaries, lab results, immunizations, and allergies [1].

What is the nurse's role in implementation of patient portals in healthcare?

Nurses encourage patients to enroll in the portals, wear buttons to welcome questions from patients and their families, explain the portal's privacy and security features, and demonstrate how to look up test results, send and receive provider messages, and request prescription refills.Dec 20, 2021

What is a master patient index MPI and how is IT used?

The Master Patient Index identifies patients across separate clinical, financial and administrative systems and is needed for information exchange to consolidate the patient list from the various RPMS databases. The MPI contains records for all the patients from all of the IHS facilities.

What is portal message?

Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC.Jul 1, 2021

What is the goal of HIE?

Electronic health information exchange (HIE) allows doctors, nurses, pharmacists, other health care providers and patients to appropriately access and securely share a patient's vital medical information electronically—improving the speed, quality, safety and cost of patient care.Jul 24, 2020

How can patient compliance with portal registration be increased?

Offer an incentive for patient registration, such as entering the patient's name in a drawing for a prize (such as a restaurant gift card) or offering an incentive (such as a movie ticket or waived co-pay). Host a contest for staff, awarding a prize for the employee who signs up the most new patients for the portal.

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?

Pro: Better communication with chronically ill patients.
Con: Healthcare data security concerns.
Pro: More complete and accurate patient information.
Con: Difficult patient buy-in.
Pro: Increased patient ownership of their own care.

Feb 17, 2016

What is benchmark PM?

Benchmark PM focuses on streamlining workflows and improving front- and back-office operations to reduce errors, improve care, and simultaneously boost revenues – all by expanding the functionality of your existing, time-tested IT infrastructure using tools that drive efficiency and help expand the practice without adding more staff.

What is Benchmark Systems CloudMD?

Benchmark Systems is pleased to announce a new partnership with CloudMD, a North American organization focused on digiting the delivery of healthcare by providing patients access to all aspects of the care continuum.

How to get the most value from an EHR?

To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.

What are the limitations of EHR?

The limitations of the EHR and the patient portal have presented challenges, such as the inability to send clinical summaries to patients via the portal. The practice can only move ahead with certain aspects of patient and family engagement as quickly as the system is upgraded.

When did Dover Family Physicians adopt EHR?

Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.