beacon health strategies patient help login

How do I contact Beacon Health Options?

Phone: (888) 247-9311 from 8 a.m. – 6 p.m. ET: Fax: (866) 698-6032: E-mail: e-supportservices@beaconhealthoptions.com: Mailing Address: Beacon Health Options Attn: EDI Helpdesk PO Box 1287 Latham, NY 12110

Who is responsible for determining the appropriate use of Beacon Health Options?

Behavioral health providers utilizing the Beacon Health Options site ("Providers") are solely responsible for determining the appropriateness and manner of utilizing Beacon Health Options information and resources in providing services to their patients.

How can I Manage my health with mybeacon?

Manage your health and keep in touch with your Beacon healthcare team with MyBeacon. This secure, online source gives you 24/7 access to your medical records so you can stay informed, connected and in control of your health – any time and anywhere. You can check test results and use secure messaging to contact your Beacon doctor’s office directly.

Why work at Beacon?

Unlimited opportunities. At Beacon, we’re driven by a mission to transform lives. Explore careers with us, and see what makes Beacon a great place to work. Putting people at the center, we built a strong network of doctors, nurses, advocates, and mentors filling members' health needs.

What is beacon lens?

Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health.

How long has beacon changed?

For more than 30 years, Beacon has changed the way people live with behavioral health conditions.

What is ProviderConnect User Guide?

The ProviderConnect User Guide outlines the steps to using the various functions within ProviderConnect. Providers are encouraged to carefully review the ProviderConnect User Guide to help answer any questions on how to use the ProviderConnect application.

What is EDI in Beacon?

The EDI (Electronic Data Interchange) Claims Link for Windows ® application provides a method for providers or their designated representatives to submit HIPAA-compliant electronic claims to Beacon. Electronic claims submission provides a value-added service by reducing submission costs. It also helps reduce turn-around time for claims payment by ensuring all data critical to the claims payment process is included and accurate.

Is beacon a HIPAA compliant organization?

Beacon is also a HIPAA-compliant organization. Under HIPAA Privacy Rule at 164.514 (h) a covered entity prior to making any disclosure permitted under the privacy regulations must (1) verify the identity of a person requesting protected health information (PHI) and the authority of such person to have access to protected health information under this regulation, if the identity or any such authority of such person is not known to the covered entity. Accordingly, Beacon requires that anyone requesting access to PHI be appropriately identified and authenticated. Members and personal representatives, for example, are required to provide the member identification number or subscriber number and the member’s or subscriber’s date of birth. You or your administrative staff are identified and authenticated in a number of ways and may be asked for your federal tax identification number (TIN), your national provider identification number (NPI), or physical address as part of this verification process. Having this information available prior to making contact with Beacon will expedite your request.