baystate urgent care patient portal

How do I contact my Baystate Health provider?

You can also contact your Baystate Health provider through the MyBaystate patient porta l. Current Baystate Health primary care patients can schedule doctor's appointments online with their primary care provider. See the FAQ below for information about medical conditions our providers can address using virtual care.

Why choose Baystate Health urgent care?

At Baystate Health Urgent Care, we offer the highest level of quality healthcare in a convenient, compassionate and caring environment. Our friendly staff is here to serve you 7 days a week. So, don’t wait. We are here for you when you need us. Dr. Brian P. Sutton is a bilingual (English and Spanish) Emergency Medicine specialist.

What can I See on mybaystate patient portal?

You can also message your provider through the MyBaystate patient portal. See lab and radiology results, medicines, health issues, allergies, vaccine records, and visit summaries When should I use virtual care?

How do I schedule in-person visits at Baystate urgent care Northampton?

For 9 am -10 am time slots on Monday - Friday, Baystate Urgent Care - Northampton patients can schedule in-person visits through Direct Book. We have six urgent care locations across western Massachusetts including Northampton, Springfield, Belchertown, Longmeadow, Westfield, and Feeding Hills—so you can easily find a location near you.

What is an urgent condition?

An urgent condition is an illness or injury that requires prompt attention but does not require the emergency room. An emergency condition is one that is life or limb threatening if not immediately treated.

Do emergency departments treat patients first?

Emergency departments treat patients with the most serious conditions first, so patients with less urgent needs will often wait longer to see a doctor. In most cases, patients at urgent care centers are treated on a first come, first served basis.

Cynthia via Google

I checked in online and when I arrived, I was seen at that expected time. The checkin process on-site was pleasant and fast. Once in the exam room I felt that I was listened to and and examined thoroughly. Checkout was also easy. Professional and courteous staff.

Neil via Google

Very proffesional, informative and curtious staff. Came in the office with bad chest congestion and shortness of breath with low oxygen level. After receiving a breathing treatment and Steriods i feel 100% better. Thanks to everyone involved with my care, you guys are Awesome.

Amadeus via Google

They are very well set up and have had all the necessary equipment to thoroughly and effectively treat me every time I have gone in. More importantly the staff are very kind and make me feel at ease, no matter what level of emergency I am dealing with. I highly recommend this place if you want to be treated like a person and not a number. A+++

Cathy via Google

Kind, courteous and quick! I’ve been twice, once when extremely busy, and once when more quiet.. Although I had to wait a bit the first time, it was completely appropriate for the number of folks waiting.

Briana via Google

I heavily rely on Baystate urgent care when I’m not feeling well. I run a home daycare so I can’t afford to be out of the office long, Baystate urgent care always gets me back on my feet. Highly recommend all of their wonderful doctors.

Cynthia via Google

I checked in online and when I arrived, I was seen at that expected time. The checkin process on-site was pleasant and fast. Once in the exam room I felt that I was listened to and and examined thoroughly. Checkout was also easy. Professional and courteous staff.

Neil via Google

Very proffesional, informative and curtious staff. Came in the office with bad chest congestion and shortness of breath with low oxygen level. After receiving a breathing treatment and Steriods i feel 100% better. Thanks to everyone involved with my care, you guys are Awesome.

COVID-19 Testing

If you have symptoms of COVID-19 and do not have a primary care provider, you can be referred for testing through Baystate Health urgent care.

About Baystate Health Urgent Care - Feeding Hills

If you have an illness or injury that requires prompt attention (like a minor cut or sore throat), Baystate Health Urgent Care in Feeding Hills, Massachusetts can help.

When should you go to urgent care?

We provide walk-in medical services for unexpected illnesses and injuries that cannot wait for a primary care appointment, but do not require an emergency room visit.

COVID-19 Testing

If you have symptoms of COVID-19 and do not have a primary care provider, you can be referred for testing through Baystate Health urgent care.

About Baystate Health Urgent Care - Northampton

If you have an illness or injury that requires prompt attention (like a minor cut or sore throat), Baystate Health Urgent Care - Northampton can help. All of our locations are walk-in clinics, so no appointment is necessary.

When should you go to urgent care?

We provide walk-in medical services for unexpected illnesses and injuries that cannot wait for a primary care appointment, but do not require an emergency room visit. You will be screened for COVID-19 upon arrival before you enter the building.

Virtual Care and COVID-19

As part of our ongoing efforts to reduce the spread of COVID-19, we are increasing our use of virtual care visits. These visits allow you to stay in the safety and comfort of your home, while providing a real-time connection with your healthcare provider on a mobile device, phone or computer.

What to Expect with Virtual Care Appointments

You can have a virtual appointment through a video visit or a phone call.

Request a Virtual Appointment

Providers can see you virtually (through video or over the phone) for a variety of conditions that do not require an in-person appointment.

MyBaystate Patient Portal

You can also message your provider through the MyBaystate patient portal.

Download The App

• MyBaystate is available 24/7 on computers and mobile devices—as well as through a brand-new mobile app. Download the app from the Apple App Store, Google Play, or on the Baystate Health App Storewhere you’ll find other helpful tools like WayToGo, which helps you find your way insid…

See more on baystatehealth.org

No-Contact Appointments and More

Records Request and Advanced Care Plans

Covid-19 Resources