average patient portal adoption rate

What percentage of patients actually use patient portals?

Our meta-analysis showed an overall mean adoption rate of 52% (95% Confidence Interval [CI], 42 to 62%). Rates differed markedly between study types: controlled experiments yielded a mean adoption rate of 71% (95% CI 64 to 79%), compared to 23% (95% CI, 13 to 33%) in real-world experiments. This difference was confirmed in a meta-regression analysis of the influence of …

What is the adoption rate of adoption in clinical trials?

Jul 31, 2018 · Although most accounts find that patient portal adoption lingers at 90 percent, the Government Accountability Office revealed that patient portal use rates are at less than one-third of patients. This means that although 90 percent of providers offer patient portals to their patients and patients sign up for the tool, just about 30 percent of patients actively use the portal.

How do you calculate patient use/adoption and provider use?

Mar 21, 2022 · A study published in 2020, “ The State of Evidence in Patient Portals: Umbrella Review,” also emphasized the impact of user design on portal adoption rates. Its review of related literature found that “Patients are interested and satisfied in using patient portals if they are designed to be easy to use and useful.

Is the patient portal the right tool for your practice?

Dec 26, 2017 · In fact, in a report by athenahealth, it was found that the average patient portal adoption rate was only 29 percent. Portal Adoption To help us push through the patient adoption conundrum, we worked with both our clients and their members and learned that awareness, at the times and places members are ready and willing to engage and be educated, is the greatest …

What percentage of patients use a patient portal?

FINDINGS. Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.Sep 21, 2021

How do I increase patient portal adoption?

How to Improve Patient Portal Adoption, Registration RatesConduct patient outreach, education.Considering hard-to-reach populations.Using the patient portal in public health efforts.Jan 27, 2021

What are the top barriers to patient portal adoption use?

What Are the Top Barriers to Patient Portal Adoption, Use?Patients see limited use for patient portal.The interface is not usable.Patients have low health literacy.Providers do not promote patient portals.May 15, 2018

Why do patients not use patient portals?

The researchers found no demographic differences among nonusers who said that a technology hurdle, lack of internet access or no online medical record was the reason why they did not make use of a patient portal.May 14, 2019

Are patient portals effective?

Patient portal interventions were overall effective in improving a few psychological outcomes, medication adherence, and preventive service use. There was insufficient evidence to support the use of patient portals to improve clinical outcomes.

Why is the patient portal a good tool for patient engagement?

Background. Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What are the top pros and cons of adopting patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

What are the challenges of patient portals?

Other disadvantages of patient portals include alienation and health disparities. Alienation between patient and provider occurs for those who don't access these tools. Sometimes, this is due to health disparities if a person doesn't have a method for using them.Nov 11, 2021

What are the factors affecting patients use of personal health records?

Of the 18 factors, three factors affected each of intention to use, subjectively-measured use, and objectively-measured use: perceived usefulness, internet access, and privacy and security concerns (see Fig. 5). Sex did not affect intention to use and subjectively-measured use.

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.Jan 25, 2021

Why is patient portal important?

The patient portal does have a lot to offer patients, and because of certain regulatory requirements, may be the tool best positioned to fulfill certain benchmarks. But to gain a meaningful return on investment with the tool, organizations must aim higher than offering the tool.

What to look for in a patient portal?

Organizations and patients should be looking for the following in a patient portal, Ballou-Nelson said: 1 The ability for patient data access 2 Online appointment scheduling 3 Online billing 4 Prescription refill requests 5 Data update capabilities, or ability to contribute PGHD

What is PGHD in medical terms?

PGHD is health data that has been contributed by the patient, either from medical histories, patient observations, wearable sensors, or other biometric measuring devices.

Patient Portals: Background

Patient portals are enabled by electronic health records (EHRs) and were given a boost in the early days by meaningful use (MU) requirements that helped healthcare providers qualify for EHR incentive programs.

Patient Portals: Benefits

Research indicates that patient portals offer a variety of benefits, including the ability to spot medical errors in a patient’s record, improve medication adherence, and enhance patient-provider communications.

Patient Portals: Factors Influencing Adoption

Some of the research related to patient portal adoption also underscores the importance of portal design. For instance, one study, “Patient Portals Facilitating Engagement With Inpatient Electronic Medical Records: A Systematic Review” noted that “Many articles showed that good portal design is crucial for usability and adoption by patients.”

Patient Portals: Tips to Increase Adoption

As evidenced in some of the research included here, there are certain things you can do to help increase patient portal adoption rates. Here are five tips for your breast center to consider:

Why are patient portals important?

Patient portals can be important tools to help older adults, particularly those with chronic conditions, manage their health care. However, barriers to their adoption of technology [pdf] have been well-documented. The majority of studies on older adults’ patient portal use have focused on their perceptions and barriers to using them. Although older adults are generally receptive to using patient portals, multiple barriers — such as lack of training, usability problems, limited health literacy, and privacy and security concerns — limit their use of patient portals. Even today, almost half of Medicare Advantage patients aren’t sure if their health plan offers a portal.

What is the AHRQ?

The Director of the Agency for Healthcare Research and Quality (AHRQ) identified improvements in care for Americans living with multiple chronic conditions as one of the key challenges front and center in the minds of healthcare experts. These challenges require new strategies to augment their primary care. Patient portals may be one of the main strategies to augment their care.

Who is Colene Byrne?

Presently she works as a senior analyst and Clinical lead at RTI International in the Quality Measurement and Health Policy Program. She has expertise in patient/resident assessment-based and electronic health record (EHR)-based quality measures. She recently led the development of a measure of the transfer of health information for 4 post acute care settings, through a multi-year measure development process. The measure concept is the transfer of a medication list, and will be implemented in 2020. Through this work, and as a high user of her patient portal, Colene developed a keen interest in the adoption and use of patient-facing tools such as patient portals.

What can providers do?

Influence. Providers and care teams have one of the most important roles in promoting portal adoption. Facilities where providers inform and encourage patients to use the portal have a much higher engagement rate than those who do not.

Add value by activating features that meet patient needs

You can assess which portal features have the most value by going straight to the source: your patients. Ask them about the features they want or find useful, and tailor your portal to meet their needs.

Integrate patient-generated health data

Technology has changed how patients monitor their own health. One in five people use technology to track their health from fitness monitors to home medical devices. Using patient-generated health data has big advantages. Studies show it:

External marketing tips

Make the message to enroll and use the portal highly visible in your practice by:

The importance of internal buy-in

Internal buy-in is just as important as your external marketing strategies. Once your staff is sold on the benefits of the portal, they will enthusiastically encourage patients to sign up. Some tips to facilitate staff buy-in include: