athenahealth patient portal customer service phone number

by Price Sanford Published 2 years ago Updated 2 years ago 3 min read

Contact Us Customer | athenahealth

9 hours ago I’d like to connect with athenahealth. How can I contact you? You can create a case or call under the Support menu in athenaNet, or access our success community here —you’ll be able to choose a help category to find answers to your inquiries. You’ll need to login to athenaNet to connect. I’m having trouble with athenaNet. >> Go To The Portal

Give us a call at 800-981-5084, or schedule a meeting with this online form.

How do you sign up for patient portal?

I’d like to connect with athenahealth. How can I contact you? You can create a case or call under the Support menu in athenaNet, or access our success community here —you’ll be able to choose a help category to find answers to your inquiries. You’ll need to login to athenaNet to connect. I’m having trouble with athenaNet.

How do you log into athenahealth?

May 07, 2022 · In total, Athenahealth has 1 phone number. It's not always clear what is the best way to talk to Athenahealth representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource. Contacting Athenahealth - by phone or otherwise. While …

How to access patient portal?

Live customer support1. Get live customer support through chat, email, web support, or over the phone whenever you need it 24/7. < 2 minutes on hold1. Callers spend an average of less than two minutes waiting to speak with a live support person. 87% of issues are resolved within one business day2. Customer satisfaction rating of 95%+3.

How to register for new patient portal?

Before you start, make sure you have a printed copy of your billing statement available to reference. Then the steps are: 1. Go to: www.quickpayportal.com. 2. Enter the QuickPay code from your statement. 3. Pay your bill.

Is there a patient portal app for athenahealth?

Mobile-enabled patient portals make it easier for providers, staff and patients to communicate. They allow patients to check test results, refill prescriptions, review their medical record, view education materials and even check in for appointments—all from their mobile devices.

How do I reset my athenahealth account?

Therefore, you'll be asked to create a new password and set up a new security option. To reset your account, click the "Cannot verify? Reset your account" link at the bottom of your screen. Read the warning carefully and click "Reset my account" if you're ready to proceed (or click "Cancel" to go back).

How do I send a patient message in Athena on the portal?

To send a secure message, create a new patient case and select 'Patient Portal' as the Source/Recipient. Enter your message in the 'Case Description' field and click 'Save' to send. A secure message was sent to a patient not seen during the reporting period.

Does Athena have a mobile app?

Android Apps by athenahealth on Google Play.

How do I set up Athena patient portal?

How Do I Create A Patient Portal Account on Athena

Click the Patient Portal link in the email or text message. In a Patient Portal invitation email, the link is Create My Account. ...
Confirm your email address and enter your password twice. ...
Select a security option and then click the Setup button below that option.

Jul 15, 2021

How do I reset my Athena password?

Resetting Password on Athena Patient Portal

Navigate to the Patient Portal login page.
Click the Forgot your password? ...
Enter the email address that you use to log on to the Patient Portal and click Email me. ...
Open the email and click Reset Password.

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Jul 15, 2021

How do you respond to the patient portal in Athena?

Click the case to display it in the center pane in update mode. Note that the Source/Recipient is “Patient Portal.” 4. Select “Reply to patient via Portal.” This action ensures that your response will be sent as a message on the Patient Portal. 5.

How do I send a message on patient portal?

Part of a video titled Patient Portal – How to Send a Direct Message to Your Provider?

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Once you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

How can I email Athena?

To run pine, type "pine" at the athena% prompt. Note: If this is your first time using pine, you will see a welcome message. Press "E" to exit the welcome screen. At the pine's main menu, press "C" to compose a message.May 13, 2012

How do I contact Athena health?

Give us a call at 800-981-5084, or schedule a meeting with this online form. Where can I find product information? Please feel free to browse our services listed on the homepage of athenahealth.com—we'd also love to walk you through the services that best address your organization's needs.

Does patient portal have an app?

Patient portal apps typically allow patients to share their health records with providers, enabling them to gain a longitudinal view of their patient's health history. Like Epic's MyChart, some apps even allow patients to provide temporary access to their medical records via a code.Feb 14, 2022

Does Athena have an Android app?

See how clinicians are using the athenaOne app

A mobile extension of athenaClinicals that frees you to be on call on-the-go and lets you focus on the patient in the moment of care. Hear what users are saying. For many physicians, practicing medicine means spending more time with their desks than their patients.

Call Athenahealth customer service faster with GetHuman

Report your Athenahealth issue: GetHuman walks you through with our best tools, fastest contacts, reminders & follow-up!

Reasons customers like you called recently

I cannot log into my Athena acct. because I have forgotten my password. After a couple...

Contacting Athenahealth - by phone or otherwise

While +1 800-981-5084 is Athenahealth's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue.

What is GetHuman's Relationship to Athenahealth?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Athenahealth. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music.

Dedicated support you know by name

When it comes to support, you’re never left wondering where to turn. From the beginning, you’re given a Customer Success Manager (CSM). It’s one person with one mission—to do everything they can to support your practice’s success. They’re knowledgeable about the specific needs of your specialty and how our solutions can best serve you.

Opportunities to continue developing your skills

Get live customer support through chat, email, web support, or over the phone whenever you need it 24/7.

Tracking your performance

Get an instant snapshot of your practice’s performance, as well as actionable insights to help drive more revenue with our Insights Dashboards.

Embracing the culture around us

Whether it’s enjoying an ice cold beverage at a Tasty Thursday gathering in Austin, or a brisk run on the Rail Trail before work in Belfast, each office reflects its location through its perks and personality.

Inside life at athenahealth

From engineering to customer success, our teams offer a variety of opportunities to support our vision for healthcare.

The patient comes first

North Scottsdale Pediatrics wants their patients to feel welcomed and well cared for. “Since our founding, our mission has been to provide the highest-level pediatric care based on evidence-based medicine,” says Dr. Jeffrey Siegel, partner and full-time provider in the practice.

A new way to balance service and care

After a smooth transition to athenaOne, the first hurdle the practice cleared was the large volume of daily calls. “Every day, we have up to 11 providers seeing about 30 patients each,” says Juba. “We get thousands of phone calls a day. We couldn’t handle that many and provide excellent service to each person.”

Improving appointment access and outreach

The practice was able to deepen its relationships with patients and families because of athenahealth’s convenient patient engagement tools. “Our patients are using the patient portal to request refills, referrals, and ask their provider questions,” says Siegel.

Efficiency supports provider satisfaction, too

In fact, with athenaOne, the practice can ensure a good care experience for both providers and patients. “athenahealth has helped us build and customize our entire clinical EMR experience, from building order sets to creating our own encounters.

On the cutting edge and moving forward

North Scottsdale Pediatrics knows they will be able to keep up with change, no matter what the future brings in healthcare. “We’ve formed a great relationship with athenahealth,” says Juba. “They understand our practice’s short-term goals but also our long-term vision. We’re on the cutting edge of technology, and always moving forward.