athenahealth mobile patient portal

How to access patient portal?

patients can manage their current medications through the mobile patient portal, increasing patient compliance through easy prescription refills. now that athena has acquired epocrates, this function could be built out to include more detailed information about each drug, including an image, helping patients ensure they are taking the proper …

How to log into athenahealth?

The athenahealth Network. The athenahealth Network. Improve your data, insights, and capabilities through connectivity. Make it easier to deliver high-quality care and optimize your revenue cycle with connections that span the healthcare ecosystem. See how our network can help your organization achieve its full potential. Master MACRA and MIPS.

Do you have a patient portal?

Apr 30, 2021 · Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials.

What is Athena patient portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top.

Does athenahealth have a patient portal app?

Mobile-enabled patient portals make it easier for providers, staff and patients to communicate. They allow patients to check test results, refill prescriptions, review their medical record, view education materials and even check in for appointments—all from their mobile devices.

How do you make an athenahealth portal?

To do so, please contact your provider to have them update your email address on file and send you a new invitation to the patient portal. You can create a new account through this invitation, after which you'll be able to use your new account email and password wherever you see the "Log in with athenahealth" button.

Does Athena have a mobile app?

Android Apps by athenahealth on Google Play.

Why can't I log into Athena Health?

If you're having issues logging into your patient portal, please contact your medical provider's office for support. ... If you are an authorized caregiver that needs help accessing a family member's account, you will need to contact that family member's medical provider for support.

What is Athena portal?

athenaTelehealth. A convenient and secure way to deliver virtual care to your patients.

How do I upload documents to Athena patient portal?

Sign-in to the Patient Portal on your mobile device. Tap Messages.Tap Attach files, then select the appropriate file from your mobile device.More items...

How do I reset my athenahealth account?

How do I reset it? To begin password reset, click the "Forgot password?" link at the bottom of your screen and enter the email address you normally use to log in. You'll be sent a link at that email address that you can use to reset your password.

Does Athena have an Android app?

Get meaningful clinical work done whenever and wherever you are with the athenaOne mobile app. ... The app gives you the flexibility to catch up on or get ahead of work during free moments throughout your day.

What is Athena electronic medical records?

athenaOne is an electronic health record system with capabilities to handle practice management, billing, patient portals, and more. athenahealth handles electronic medical records as part of their EHR solution.

What does prepped mean in Athena?

Athena users out there, our providers have been trying out the new Encounter Prep feature that allows documentation on an encounter before the patient checks in for their visit-- the providers love it, and we are starting to think about how we can use this for Well Visit prep, which we do on paper right now.May 29, 2020

How do I change my Athena Health email?

Your email address is how we recognize your account across different apps and healthcare providers you may access, so you cannot change the email address associated with your account.

Who owns Athena Health?

On February 15, 2022, the company was acquired by Bain Capital and Hellman & Friedman for $17 billion....athenahealth.TypePrivateFoundersJonathan Bush (Former Chief Executive Officer) Todd Park (Former Chief Technology Officer of the United States)8 more rows

How do I delete my Athena account?

DELETE ACCOUNT To permanently delete your Account, please contact us at help@athenaclub.com. Once you terminate your Account, any information stored on your Account will be deleted from our databases.Sep 5, 2017

How do I send an Athena patient portal message?

0:050:49Patient Portal – How to Send a Direct Message to Your Provider?YouTubeStart of suggested clipEnd of suggested clipOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

Is Athenahealth portal safe?

Athena Health is the secure Electronic Health Record (EHR) program that Oaklawn Medical Group uses to hold and store all the personal health information of our patients. ... Athena Health QuickPay Portal is fully protected. However, they have seen a spike in fraudulent look-alike websites.Jul 22, 2021

How do I make an appointment with Athena?

athenahealth: Scheduling a telemedicine appointmentSearch for the patient in the upper right search bar.Once on the patient page, click "Scheduling", then "Schedule Appointment". ... On the "-any appointment type-" dropdown, click it and select "Chiron Telemedicine".More items...•Oct 16, 2020

Summary

Working with a developer and a product manager, I served as the UX / UI design lead in a redesign and expansion of the athenahealth mobile patient portal , shipping the product in 6 weeks. The redesigned portal went live in August 2013, serving over 29M patients and over 160,000 providers.

Context

Athenahealth provides cloud-based EHR and practice management services for healthcare providers. athenaCommunicator, the online portal, allows patients to manage appointments, message their doctor, access their medical records, and pay medical bills.

The Goal

Before 2013, the mobile version of the patient portal had very limited functionality and an out-dated design.

Research

Most of my projects begin with a request for a feature or solution, requiring me to counter with "That's a good thought! What problem are you trying to solve here?" However, in this case, the required feature list had already been defined, eliminating the need for comprehensive exploratory or generative research.

Design & Iteration

One of the most difficult aspects of design for healthcare, especially established healthcare companies like athenahealth, is the multitude of constraints. Whether it's working within HIPAA guidelines or trying to introduce a new technology to a clinic that still uses fax machines and beepers, there is plenty to limit completely freeform design.

Evaluative Research

Because this project was on such a tight schedule, we ended up using the actual coded designs as opposed to a prototype for the usability tests. I worked with athena's usability team to design a test that would cover the functions we were considering top priority - mobile check in, contact preferences, and managing appointments.

Final Design

The mobile patient portal launched in August 2013, serving over 15,000 providers and over 300,000 patients. Below is a sample of both the redesigned features and the new functionality.

Why is telemedicine important?

Telemedicine offers important benefits, such as better access to health care for isolated populations, better preventive care and reduced costs of care. When bringing telemedicine into your practice, it is important to stay focused on fostering dialogue, interactions and trust with patients.

What is mobile health?

Mobile health is part of the wider “eHealth” movement, which is using technology such as computers, mobile phones, mobile health apps and patient monitors for health services and information. Both mobile health and eHealth help providers get the information they need to improve health care outcomes and lower costs.