athena health patient portal engagement 2015

Where can I learn more about Athena’s Patient Engagement Solution?

If you’re a practice or healthcare organization looking to learn more about the features and services included in our patient engagement solution, please visit our athenaCommunicator page.

What is athenatelehealth?

With integrated workflows and functionality that’s easy for both patients and providers, athenaTelehealth offers a safe and convenient virtual care solution as an alternative to in-person visits. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data.

What is an online patient portal?

An online patient portal allows patients to fully engage with their demographic, financial and health information through a secure website.

What should I do if I have technical issues with patient portal?

You will need to contact your medical provider’s office for any technical issues. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.

Is there an athenahealth Patient Portal app?

Mobile-enabled patient portals make it easier for providers, staff and patients to communicate. They allow patients to check test results, refill prescriptions, review their medical record, view education materials and even check in for appointments—all from their mobile devices.

How do I set up Athena Patient Portal?

How To Create A Patient Portal Account on Athena for Vida Health MembersClick the Patient Portal link in the email or text message. ... Confirm your email address and enter your password twice. ... Select a security option and then click the Setup button below that option.

How do I send a Patient Portal message in Athena?

To send a secure message, create a new patient case and select 'Patient Portal' as the Source/Recipient. Enter your message in the 'Case Description' field and click 'Save' to send. A secure message was sent to a patient not seen during the reporting period.

How do I reset my athenahealth account?

Enter the email address that you use to log on to the Patient Portal and click “Email Me”. Check your email, read the message that you receive, and click the password reset link in the message. On the Reset Password page, choose how to verify your identity: Receive a call at your home or mobile number.

What is the athenahealth app?

athenaCapture is a simple and secure way for users to add image documents. athenaText is a secure messaging application for medical professionals.

How do I upload documents to Athena patient portal?

Athena Documents: Adding a DocumentLog in to Athena. ... Select Documents from the navigation menu.Click Add Document in the upper right.Enter the Title of the document. ... Select the Unit to which this document belongs. ... Upload the file. ... Click Upload Document.

How do I send a message on patient portal?

0:050:49Patient Portal – How to Send a Direct Message to Your Provider?YouTubeStart of suggested clipEnd of suggested clipOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

How do you respond to a patient via portal on Athena?

Click the case to display it in the center pane in update mode. Note that the Source/Recipient is “Patient Portal.” 4. Select “Reply to patient via Portal.” This action ensures that your response will be sent as a message on the Patient Portal.

What is athenaClinicals?

athenaClinicals is our innovative web-based EHR solution. Because it's web-based, we're able to incorporate changing industry requirements and government mandates faster (such as P4P rules and the HITECH Act) without expensive software updates or long delays. athenaClinicals is our innovative web-based EHR solution.

How do I contact athenahealth com?

Give us a call at 800-981-5084, or schedule a meeting with this online form.

How do I contact Athena?

Please contact our customer service department at (800) 394-4493, option 2 and your call will be directed to the appropriate member of our management team. Athena Diagnostics Inc. Phone: (800) 394-4493 option 2. Customers outside the US should dial +1 508-756-2886, option 2.

How do I change my Athena Health email?

Since your email address is how we recognize your account across the different patient portals and health records you may access, you cannot change the email address associated with your account.

How does a patient portal help?

In addition to supporting patient satisfaction and engagement, a patient portal has the potential to: 1 make processes more efficient across the continuum of care 2 motivate patients to manage medications, care plans and admissions 3 enhance population health management 4 reduce costly readmissions 5 facilitate ambulatory care expansion 6 improve health system brand recognition via patient outreach

What is an online patient portal?

An online patient portal allows patients to fully engage with their demographic, financial and health information through a secure website. It’s an essential part of an overall patient engagement strategy that provides practices with fully HIPAA compliant patient messaging via e-mail, phone, text and the web, offering convenient functionality for patients to keep connected with caregivers. With a patient portal, patients can make appointments and get appointment reminders, view and update personal information, request prescriptions, receive test results, and read patient education material.

Why is a patient portal important?

A patient portal is necessary for practices to achieve true patient engagement, but it also satisfies a patient demand: People increasingly expect the opportunity to view and access any information online, and health records are no exception.

1. Make portals indispensable for both staff and patients

Whitney Kennedy, M.D., heads up Highlands Health for Life, a family medicine practice in Denver that boasts an 86 percent portal adoption rate and 86 percent usage rate among its patient population, which ranges from young, active individuals to older Medicare patients.

2. Show and tell

High-performing practices find that the real sticking power for portals comes from showing patients how easy and useful these tools are with a hands-on approach.

3. Integrate the portal into each phase of the patient visit

High-performing practices train staff members on every aspect of their portal, the first step to integrate the portal into each phase of a patient's visit, from check in to check out and beyond.

4. Always improve

Despite boasting high portal adoption and usage numbers, Feingold's practice still seeks out ways to improve the scope of the tool.

The problem

To improve communication with patients, Austin Area Obstetrics, Gynecology, and Fertility needed more patients to engage with its patient portal.

The solution

Rouhani found six used laptops that her staff no longer needed and placed them in the waiting area of the practice, along with privacy screens to create kiosks where patients could register for the portal on the designated computers. Five front desk staff members were assigned to provide hands-on assistance.

The outcome

With clear protocols and mandatory adoption, Austin Area OB-GYN, a high performer on key quality metrics across the athenahealth network, achieved a patient portal adoption rate of 93 percent. In addition, the practice's patient pay yield is among the top 5 percent of all practices on the athenahealth network.

How often do you use Athena Health Portal?

Because they may only use the portal a few times a year , they need an experience that requires no training, no time to learn to use the tools. According to Claire Kohler, director of experience design at athenahealth, “we need to design for someone who comes with fresh eyes every time.”.

What does it mean to use a portal?

Using the portal to connect with patients means remembering the audience is patients, not healthcare professionals. That means removing the medical jargon and formality. Our research indicates that patients respond more to a friendly and welcoming tone, so athenahealth has designed our portal messaging accordingly, while still being professional and appropriate.

Avoid Piecemealed Patient Engagement Software

Many healthcare organizations leverage numerous third-party patient engagement software vendors to “piece together” a suite of self-service tools for their patients. Some of the more common “one-off” patient engagement tools include:

How Bridge Improves Interoperability

Bridge increases interoperability by working with the most prevalent healthcare interface industry standards, including Health Level Seven (HL7), Continuity of Care Document (CCD), and Fast Healthcare Interoperability Resources (FHIR ®) via Bridge’s robust and fully-documented healthcare API.

The Convenience of Integrated Communication

Better Self-Pay Collections

Compliance with Industry Mandates

Readiness to Change and Adapt

• Staying nimble with the ever-changing health care industry, cloud-based patient portals offer the most cost-effective, flexible and robust solutions for health care organizations that need to create patient engagement strategies. A network-enabled patient portal and communication service — combining a single network for all users, continuously upda...

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