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How do I contact Altru regional outpatient care?

By coordinating outpatient care through our centralized Regional Care Coordinator, we've simplified outpatient care transitions. Please call, 877.247.7745. Learn more about Altru’s Regional Outpatient Care Coordination. Altru Regional EMS will work with you to meet the needs in your community. Class schedules and location may be customized.

Why choose Altru Health System?

Whether planning a hospital stay or visiting a loved one in our care, we look forward to providing you the best experience possible at Altru Health System. We strive to provide a warm, welcoming experience for every person who walks through our doors.

How do I contact Altru for questions regarding my bill?

Questions regarding your Altru bill? Please call Altru's Business Center at 701.780.1500.

Why choose Altru Express clinic for minor medical care?

Illness or injury doesn’t always happen during normal business hours, which is why Altru Express Clinic—a walk-in clinic for minor medical care—is open early and stays open late. When you need urgent care and can’t wait for a physician office visit, Altru Express Clinic is here for you. Find an Express Location Near You

Can I review or receive copies of my own medical record?

Yes, under normal circumstances, you have the right to access your own medical records. If you wish to view your medical records, you need to make an appointment. To view or receive copies of your medical records, you will need to provide written authorization .

How long does Altru keep my medical records?

Medical records for adult patients are kept until at least the tenth anniversary of the date on which the patient was last treated at any Altru Health System facility.

Who is authorized to sign for release of medical records?

The authorization must be signed by the patient, a parent if the patient is a minor, or the patient's legally empowered representative.

Who is authorized to sign for release of medical records if the patient is deceased?

For a deceased patient, the authorization must be signed by the appointed personal representative. A responsible next of kin, including a surviving spouse, an adult child, or a parent, may also authorize release of records.

Is there a charge to request copies of medical records?

There is a $20 minimum charge for personal copies of medical records as well as copies sent to law firms and insurance companies. The total cost depends on the number of pages requested and is charged according to North Dakota and Minnesota statutes. Records may be sent to another healthcare provider at no charge.

Is there a charge to request copies of X-ray images?

There is a charge of $15 per CD for copies of X-ray images, unless the images are sent directly to another healthcare provider.

When you send records to another facility, do you send copies or the original? Will there still be information at Altru Health System if I return as a patient?

The medical record is a legal document and is the property of Altru Health System. Therefore, the original medical record stays at Altru Health System and copies are sent to the other facility.

Altru's One Call Transfer Center

Altru’s One Call Transfer Center nurses are here to help you transfer patients.

Outpatient Referral Care Coordination

Providing convenient and continuous medical services to our regional partners is a priority for Altru. By coordinating outpatient care through our centralized Regional Care Coordinator, we've simplified outpatient care transitions.

Regional Emergency Education and Training

Altru Regional EMS will work with you to meet the needs in your community. Class schedules and location may be customized. Practice your skills with quality equipment and experienced instructors. They enhance the learning environment with years of personal experience.