adk patient portal

What is the Adirondack health patient portal?

As part of HIXNY, Adirondack Health uses a patient portal to give patients access online to their medical records. The patient portal facilitates better communication with your physician's office by providing secure and convenient access from the comfort and privacy of your own home or office.

What is a patient portal and how does it work?

The patient portal facilitates better communication with your physician's office by providing secure and convenient access from the comfort and privacy of your own home or office. Our health centers offer an independent patient portal using their electronic medical record software, e ClinicalWorks (eCW).

Do your health centers offer an independent patient portal?

Our health centers offer an independent patient portal using their electronic medical record software, e ClinicalWorks (eCW). The information in this portal pertains to care received at the health center. To request access to or assistance with the eCW patient portal, please contact the health center’s office during normal business hours.

How do I request access to the ECW patient portal?

To request access to or assistance with the eCW patient portal, please contact the health center’s office during normal business hours. A. (eCW Patient Portal) If you are an established patient in one of our health centers, click here to access your patient portal.

Welcome to Our Practice

You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care.

Office hours

New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results, photo ID and your insurance card to your appointment.

Medication Refills

Please contact your pharmacy for refill requests. Your pharmacy will fax us the request and your refills will be processed within 72 hours. You may also request refills on the patient portal.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards. (Visa, Master Card, American Express, Discover.)

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

After-hours & emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (512) 901-1111 and our answering service will assist you.