access to patient portal commonwealth primary care

How do I access information from the previous patient portal?

Previous Portal Users will need to create an account with MyHealthHome in order to continue accessing their personal health information. Information contained in the previous patient portal can still be accessed by contacting your local hospital. Click here for information on how to do that.

What should I do if I have technical issues with patient portal?

You will need to contact your medical provider’s office for any technical issues. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.

How do I change or Reset my Patient Portal password?

Please contact your medical provider’s office for instructions on how to change or reset your patient portal password. Once you can log in to your patient portal, you’ll be able to make changes to your security question or access code.

Two Ways to Create Your MyHealthHome Account

Enrollment Invitation – Commonwealth Health will send an email to the email address you provided upon registration to the hospital. Follow the instructions in that message to create your account.

Connect to your MyHealthHome Account

If you have already signed up for MyHealthHome, click here to login to your account.

Note to previous Portal Users

Previous Portal Users will need to create an account with MyHealthHome in order to continue accessing their personal health information. Information contained in the previous patient portal can still be accessed by contacting your local hospital. Click here for information on how to do that.

Customer Support

Call (800) 669-4096 if you have difficulty registering or using this service.

General Questions

What is MyHealthHome? MyHealthHome is a free, secure online patient portal that gives you access to your health information anytime, day or night. The new patient portal is powered by Cerner.

Enrollment

How do I set up a new MyHealthHome account? Click here for instructions on how to create a MyHealthHome account.

Access

How can I access my child’s or other family member’s health information? If you are interested in MyHealthHome access for your child (ren) or an adult for whom you are legally responsible and that individual is a patient, you will need to request access via the instructions here for information on how to grant access to a designated caregiver/guardian..

Privacy & Confidentiality

Will my portal information be secure? Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server. Personal and medical information in the MyHealthHome portal remains confidential. Only you – and those you authorize – are able to see or gain access to the information in your portal.

Introducing CCA Primary Care

To meet our members’ needs for integrated medical care, behavioral health, and social services, Commonwealth Care Alliance has taken steps to more closely align our health plans with our primary care clinics.

A specialized kind of primary care

Whether in person or virtually, we provide care that is tailored to the needs of our members, including those who may have disabilities, multiple chronic or age-related conditions, or behavioral health or social support needs. As a CCA Primary Care patient:

Authorization for Use or Disclosure of Health Information

CCA Primary Care is part of the Commonwealth Care Alliance (CCA) network. Other physicians/providers are available in our network.