2014 health center patient survey report pdf

How was the Health Center patient survey conducted?

The Health Center Patient Survey was conducted in three stages: We recruited 169 grantee participants, contacted 520 health care sites operating within those participating grantees, and completed 7,002 patient interviews with individuals representing 42 states. Participants were recruited during visits to participating sites.

What languages are used in the Health Center patient survey?

We collected data for the Health Center Patient Survey from October 2014 through April 2015, conducting about 68 percent of the interviews in English, 28 percent in Spanish, 3 percent in Chinese, and less than 1 percent in Vietnamese. No interviews were conducted in Korean.

Why did they use the same survey as 2014?

They used the same survey as 2014 so that this year’s results could be compared to the baseline from last year. This survey was developed by the Camden Coalition’s Quality Committee and was an aggregate of the various existing surveys used by all member practices represented on the Committee.

What is the 2014 AHA survey?

Building on the results of previous national governance surveys conducted by the AHA in 2011 and 2005, the 2014 survey also includes many new questions about different types of boards, board selection and evaluation, board culture and readiness for health care transformation.

How often do hospital boards meet?

The frequency with which hospital and health system governing boards meet varies depending on the scope of the governing board’s responsibilities, board composition, travel requirements and a variety of other factors. Some system boards with wide-ranging representation may only meet four times a year with longer board meetings, while other boards may meet more frequently but for a shorter duration.

How to prepare for health care transformation?

The first step in preparing for health care transformation is ensuring that hospital and health system boards of trustees understand the factors driving health care transformation, as well as the potential implications on their organization and community. Trustees should continually seek information and education about changes in the environment, and engage in dialogue about the strategic implications for their organization. Boards need to ensure that a fundamental question is regularly asked and answered: “What do we know today that we didn’t know at our last meeting, and how does that new information impact or reshape the assumptions that underpin our strategic direction?”

What is annual evaluation?

The annual evaluation process, as well as a re-nomination process when a trustee’s term expires, is an opportunity to regularly compare the desired board competencies with the existing board composition, skills and experience to ensure that there are no gaps.

How does fee for service improve health?

The transformation from a fee-for-service to a value-based payment system is prompting hospitals to embrace population health management and promote care across the continuum, with goals to improve the health of the community, provide better access to primary care, reduce admissions and readmissions, and make meaningful and measurable improvements in outcomes of care . Hospitals are accountable to their communities, not only for the care provided inside the hospital, but also for improving the overall health of the communities they serve. Many are making that commitment by striving to achieve the goals of the Institute for Healthcare Improvement’s Triple Aim: improving the patient experience of care, improving the health of populations and unparalleled patient outcomes, and providing care at an affordable cost.1

Why is technology important in healthcare?

Technology is an unparalleled tool for enhancing and strengthening communication, one that is rapidly changing our culture.

Is hospital board service more challenging?

Hospital board service has never been more challenging, as trustees today are expected to know and understand more and take on greater responsibility than they have in the past.

How does the survey data help the Affordable Care Act?

In addition to informing policy and funding decisions, survey data will facilitate evaluation of the impacts of the Affordable Care Act by providing a baseline from which to compare health center patient characteristics, health-related behaviors, health conditions, access to care, and perceived satisfaction.

What is the Health Center Program?

The Health Center Program, administered by BPHC, supports the provision of community-based preventive and primary health care services through Section 330 of the Public Health Service Act grants to health centers and community organizations.

Who is dependent on federally funded health centers?

Many vulnerable populations—such as the poor, homeless, public housing residents, migrant and seasonal farm workers, at-risk women, minorities, persons with HIV/AIDS, uninsured and underinsured, and non-English speakers— depend on federally funded health centers as their primary source of care.