4 patient care login

What is 4PC tech support?

4PC is always striving to offer new technology and services for us to better communicate with our patients. The tech support team is outstanding and provides on-call support without hesitation.

Can you schedule appointments with 4PC?

One of the best things we have done is adding the online scheduler with 4PC. Our patients easily schedule their appointments directly into our system from links either on our website or via our Yelp and Google review pages.

What is 4PatientCare?

4PatientCare (4PC) has included multiple measures to ensure the privacy and security of patient communication made on behalf of our clients. The overarching principles employed are based on the requirements found at http://www.hhs.gov/hipaa/index.html ( http://www.hhs.gov/hipaa/for-professionals/special-topics/HITECH-act-enforcement-interim-final-rule/index.html) and utilizing tools and techniques including, but not limited to:

How long does 4PC password expire?

4PC sends a secure link to the email supplied for the end-user. Password requests expire after 72 hours. All Access is IP Logged, with routine audits of IP addresses to ensure valid access. PHI are session-based Login-Password controlled with a 10 min session timeout.

What is 4PC process?

4PC processes are based on the Microsoft security standards (Microsoft SDL) and those steps are implemented in the SDL process appropriate for 4PatientCare. This policy includes: reduction of attack surfaces in applications; software development is done in an environment completely isolated from production; critical data write and read functions are assigned to senior developers only; source code is reviewed prior to deployment by the CTO; precompiled libraries are installed and used in our applications only from known vendors; static analysis tools such as cat.net and fxcop are used. Input validation is always turned on by default to prevent cross site scripting and parameterized SQL queries are used in place of dynamic queries to prevent SQL injection.

How secure is an email sent without PHI?

Email is sent without PHI, and the recipient clicks a link to instantiate a secure 128-bit encrypted tunnel to the servers. The patient-system interaction is via this secure stream.

Is 4PC SAS 70 certified?

All servers containing protected health information are stored in a secured facility, with 24/7 security on premise. The 4PC facility is SAS 70 Certified; access is limited to select 4PC staff and requires biometric validation of identity for access.

Fill Your Schedule in Real Time

Don’t restrict your patients to a 9:00 to 5:00 window to schedule an eye exam. Empower them to conveniently book wherever, whenever, from any device.

Self-Scheduling from Any Device

Keep your schedule full and patient satisfaction high with easy and accessible appointment booking. Patients can use a smartphone, tablet, or computer to quickly access the 4PatientCare Web Scheduler and book or reschedule their eye exam.

Improve Your Operational Efficiency

Simplify manual administrative tasks, like patient registration and appointment scheduling, with a sophisticated scheduling solution that allows you to focus your team’s time on patient care.

Fill-Ahead Patient Registration Forms

Set up a registration process that empowers your patients to use our online fill-ahead registration forms when booking an appointment. These forms ensure you receive critical pre-appointment information up front, such as insurance details, contact information, and contact lens use.

Configurable Appointment Settings

Our in-house experts help you configure our Web Scheduler based on your practice’s unique needs and goals. Designate appointment lengths, define exam types, and block important dates to ensure you have complete control over the information displayed to your patients.

Optimize Your Digital Operations

Built exclusively for eye care professionals, our solution serves as an extension of your practice’s administrative staff, optimizing your digital operations to simplify the patient booking experience.

Seamless Practice Management System Integration

Our software integrates with nearly every practice management system on the market, allowing our Web Scheduler to minimize double bookings and enable real-time appointment scheduling — not just requests.